Watch connection error in 6.10.7
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I connect my watch only to synchronise activities and the connection is not smooth since a couple of week. I have an error and need to try several times before connection is established and synchronisation can start.
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force stop the app
Community Manager / Admin @Suunto
Creator of quantified-self.io - sync Garmin and COROS activities to Suunto, import Suunto routes, deliver Suunto routes to Garmin courses, and analyze training data in one private dashboard. -
@Dimitrios-Kanellopoulos Also tried that (incl clearing the cache) but the issue remained.
I did receive a new Android update yesterday so hopefully that fixed the issue.Suunto Vertical Titanium Solar
OnePlus Nord 4 -
The “Connection Error” message was literally the first thing I experienced after installing 6.10.7 the other day. Phone on Android 16. Stability of connection I can’t vouch for since I only boot up the Race S watch when doing an exercise, leave phone at home, and sync afterwards before turning watch off.
Ah, yes, @dimitrios-kanellopoulos killing the app when seeing the “Connection Error” message was how I resolved the problem the inaugural time…
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surfboomerang said:
@Dimitrios-Kanellopoulos Also tried that (incl clearing the cache) but the issue remained.
I did receive a new Android update yesterday so hopefully that fixed the issue.Unfortunately the watch was disconnected again after the Android update.
Suunto Vertical Titanium Solar
OnePlus Nord 4 -
I have the same message for SV1 and RaceS. Fortunately a button push (on the watch) triggers the sync then
Edit: Also Android with latest App version
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@VoiGAS same here
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@surfboomerang same here
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S surfboomerang referenced this topic
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It seems to happen when the watch is out of the phone’s bluetooth range for a while
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@surfboomerang vertical 2
Same issue, after whole night laying on the table -
Same here…
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Surprisingly quiet about this issue. Why? What’s the reason of this issue? Watch out aunty app?
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Experiencing exactly the same issue
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Similar problem but now i can’t get my vertical paired.
No problem with my connection and sync earlier. But from Today I’m not able to connect my Vertical 1 to the Suunto App.
Tried to remove the “old” connection on my iPhone and vertical but can’t get a “new” one . And this task to get connected with this versions of software was working earlier. But now I’m getting confused and thinking I’m perhaps missing something or if it’s some Suunto problem?
iOS iOS 26.5 IPhone 13 Pro
Suunto App 3.11.0 ( 22542)
Suunto Vertical 1 hardware: 2773D6 software: 2.50.28 -
@dimitrios-kanellopoulos it seems to affect more people. Can you tell if this is indeed a Suunto App bug?
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Experiencing exactly the same issue!
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Me too. It seems to happen a bit randomly and switching the phone Bluetooth off and back on usually resolves it. If that doesn’t work restarting the phone works most of the time (so I suspect a phone issue, it’s a basic smartphone but up to date android system).
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@MarkG For me, going to Suunto App -> Watch icon (top left) and pressing “cancel” on the warning is sufficient to get the connection going again for the day.
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I experience the same issues. Reported, discussed, suggested solutions to the developers
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@pavel.samokha Thanks for the confirmation!
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