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    Watch connection error in 6.10.7

    Scheduled Pinned Locked Moved Suunto app and other software services
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    • surfboomerangS Online
      surfboomerang @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos Also tried that (incl clearing the cache) but the issue remained.
      I did receive a new Android update yesterday so hopefully that fixed the issue.

      Suunto Vertical Titanium Solar
      OnePlus Nord 4

      surfboomerangS 1 Reply Last reply Reply Quote 0
      • Inge NallssonI Offline
        Inge Nallsson
        last edited by

        The “Connection Error” message was literally the first thing I experienced after installing 6.10.7 the other day. Phone on Android 16. Stability of connection I can’t vouch for since I only boot up the Race S watch when doing an exercise, leave phone at home, and sync afterwards before turning watch off.

        Ah, yes, @dimitrios-kanellopoulos killing the app when seeing the “Connection Error” message was how I resolved the problem the inaugural time…

        Suunto Race S

        1 Reply Last reply Reply Quote 0
        • surfboomerangS Online
          surfboomerang @surfboomerang
          last edited by

          surfboomerang said:

          @Dimitrios-Kanellopoulos Also tried that (incl clearing the cache) but the issue remained.
          I did receive a new Android update yesterday so hopefully that fixed the issue.

          Unfortunately the watch was disconnected again after the Android update.

          1000017280.jpg

          Suunto Vertical Titanium Solar
          OnePlus Nord 4

          GiPFELKiNDG 1 Reply Last reply Reply Quote 0
          • VoiGASV Offline
            VoiGAS Gold Members
            last edited by VoiGAS

            I have the same message for SV1 and RaceS. Fortunately a button push (on the watch) triggers the sync then

            Edit: Also Android with latest App version


            Race S
            Vertical Titanium Solar
            Ambit3 Vertical

            GiPFELKiNDG 1 Reply Last reply Reply Quote 0
            • GiPFELKiNDG Offline
              GiPFELKiND Silver Members @VoiGAS
              last edited by

              @VoiGAS same here

              If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto Ambit 3 Peak , D9, Vertical Ti, Race , RaceS Courtney, Race 2, Vertical 2, SA (Beta) Android Insta: @gipfelkind

              1 Reply Last reply Reply Quote 0
              • GiPFELKiNDG Offline
                GiPFELKiND Silver Members @surfboomerang
                last edited by

                @surfboomerang same here

                If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto Ambit 3 Peak , D9, Vertical Ti, Race , RaceS Courtney, Race 2, Vertical 2, SA (Beta) Android Insta: @gipfelkind

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                • surfboomerangS surfboomerang referenced this topic
                • surfboomerangS Online
                  surfboomerang
                  last edited by

                  It seems to happen when the watch is out of the phone’s bluetooth range for a while

                  Suunto Vertical Titanium Solar
                  OnePlus Nord 4

                  T 1 Reply Last reply Reply Quote 0
                  • T Offline
                    tomahawk5000 @surfboomerang
                    last edited by

                    @surfboomerang vertical 2
                    Same issue, after whole night laying on the table

                    Kind regards,
                    Tomek

                    Suunto 9 baro -> Vertical 2

                    1 Reply Last reply Reply Quote 1
                    • PavlasP Offline
                      Pavlas
                      last edited by

                      Same here…

                      🔺Vertical All Black

                      ex:
                      Ambit2 Black
                      Ambit3 Peak Sapphire
                      Spartan Ultra Stealth Titanium
                      S9B All Black
                      Ocean All Black (for testing only)
                      >>> YouTube Channel <<<

                      T 1 Reply Last reply Reply Quote 0
                      • T Offline
                        tomahawk5000 @Pavlas
                        last edited by

                        Surprisingly quiet about this issue. Why? What’s the reason of this issue? Watch out aunty app?

                        Kind regards,
                        Tomek

                        Suunto 9 baro -> Vertical 2

                        1 Reply Last reply Reply Quote 0
                        • Ewan SmithE Offline
                          Ewan Smith
                          last edited by

                          Experiencing exactly the same issue

                          1 Reply Last reply Reply Quote 0
                          • stromS Offline
                            strom
                            last edited by strom

                            Similar problem but now i can’t get my vertical paired.

                            No problem with my connection and sync earlier. But from Today I’m not able to connect my Vertical 1 to the Suunto App.

                            Tried to remove the “old” connection on my iPhone and vertical but can’t get a “new” one . And this task to get connected with this versions of software was working earlier. But now I’m getting confused and thinking I’m perhaps missing something or if it’s some Suunto problem?

                            iOS iOS 26.5 IPhone 13 Pro
                            Suunto App 3.11.0 ( 22542)
                            Suunto Vertical 1 hardware: 2773D6 software: 2.50.28

                            1 Reply Last reply Reply Quote 0
                            • surfboomerangS Online
                              surfboomerang
                              last edited by

                              @dimitrios-kanellopoulos it seems to affect more people. Can you tell if this is indeed a Suunto App bug?

                              Suunto Vertical Titanium Solar
                              OnePlus Nord 4

                              1 Reply Last reply Reply Quote 0
                              • R Offline
                                Roberto Da Rin
                                last edited by

                                Experiencing exactly the same issue!

                                https://www.instagram.com/rdr85?igsh=bHA3bWZ1cWRpbmZh

                                1 Reply Last reply Reply Quote 1
                                • M Offline
                                  MarkG Bronze Member
                                  last edited by

                                  Me too. It seems to happen a bit randomly and switching the phone Bluetooth off and back on usually resolves it. If that doesn’t work restarting the phone works most of the time (so I suspect a phone issue, it’s a basic smartphone but up to date android system).

                                  surfboomerangS 1 Reply Last reply Reply Quote 0
                                  • surfboomerangS Online
                                    surfboomerang @MarkG
                                    last edited by

                                    @MarkG For me, going to Suunto App -> Watch icon (top left) and pressing “cancel” on the warning is sufficient to get the connection going again for the day.

                                    Suunto Vertical Titanium Solar
                                    OnePlus Nord 4

                                    1 Reply Last reply Reply Quote 0
                                    • pavel.samokhaP Offline
                                      pavel.samokha
                                      last edited by

                                      I experience the same issues. Reported, discussed, suggested solutions to the developers

                                      Opinions expressed are solely my own and do not express the views or opinions of my employer

                                      surfboomerangS 1 Reply Last reply Reply Quote 3
                                      • surfboomerangS Online
                                        surfboomerang @pavel.samokha
                                        last edited by

                                        @pavel.samokha Thanks for the confirmation!

                                        Suunto Vertical Titanium Solar
                                        OnePlus Nord 4

                                        1 Reply Last reply Reply Quote 0

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