So, what are you going to do after Movescount closes?

lohtse

@pavel-samokha said in So, what are you going to do after Movescount closes?:

@Prenj @lohtse as already said I’m not trying to persuade you as I understand you just angry people want things to stay exactly the same they were used to be and as you said yourself you don’t care the reasons to change. Though I’m not saying you don’t have your reasons.
But I have my right to comment at points I consider wrong.

I have already said am happy with change and I have even said I was looking forward too the Suunto app and what it promised… Just sadly it has been a complete failure for ambit/traverse owners… And Suunto have made no effort to correct this… As to you THANK YOU and I do mean that for being a voice even when we don’t agree I do have respect for you…Thank you for at least trying.

Prenj

@pavel-samokha said in So, what are you going to do after Movescount closes?:

@Prenj @lohtse as already said I’m not trying to persuade you as I understand you just angry people want things to stay exactly the same they were used to be and as you said yourself you don’t care the reasons to change. Though I’m not saying you don’t have your reasons.
But I have my right to comment at points I consider wrong.

I don’t care about the API or whatever reason Suunto uses to justify the route profile doesn’t show anymore in Movescount. This made the whole route creation unusable. Suunto knew this problem with api for months (or even years) so they had enough time to fix it, like they fixed it in Suunto app.

I liked the movescount better than this whole app only enviroment, I won’t deny it. But the reason for raging is not that at all. It’s non equal treatment of all Suunto current watches. Amibit3 peak lost by far most features and that cannot be justified by watch release date (because it’s still sold) or hardware limitation (there is no any).

Most of us, I guess, would accept the whole transition thing if Ambit3 was treated the same as other current watches, if Suunto added full support in Suunto app. Is that wrong?

lohtse

@Prenj said in So, what are you going to do after Movescount closes?:

Most of us, I guess, would accept the whole transition thing if Ambit3 was treated the same as other current watches, if Suunto added full support in Suunto app. Is that wrong?

I suspect like you and even me it would make a lot of us very happy if that was the case.

A Former User

@lohtse said in So, what are you going to do after Movescount closes?:

@pavel-samokha said in So, what are you going to do after Movescount closes?:

@Prenj nice list

I would correct it this way:

web platform - activity analysis - possible using third-party services

web platform - drawing routes - altitude profile doesn’t work due to Third-Party API from Mapbox was deprecated (that’s another reason why supporting cloud platform is not free)

STOP with the third party platforms…We had this all in one platform… So those of us that did not want or need third party services didn’t have to sign up for them… Then have to either use an app or another web platform!!!

Although I agree with you, the fact is that there is a change going, and we users also have to change something.
On my side, I wouldn’t mind to do routing and analysis on another platforms, but not eager to loose the others you mentioned.
When I started this topic the aim was to capitalized this change to suunto, so maybe they could change their mind, but I think we are not making it

lohtse

@André-Faria said in So, what are you going to do after Movescount closes?:

@lohtse said in So, what are you going to do after Movescount closes?:

@pavel-samokha said in So, what are you going to do after Movescount closes?:

@Prenj nice list

I would correct it this way:

web platform - activity analysis - possible using third-party services

web platform - drawing routes - altitude profile doesn’t work due to Third-Party API from Mapbox was deprecated (that’s another reason why supporting cloud platform is not free)

STOP with the third party platforms…We had this all in one platform… So those of us that did not want or need third party services didn’t have to sign up for them… Then have to either use an app or another web platform!!!

Although I agree with you, the fact is that there is a change going, and we users also have to change something.
On my side, I wouldn’t mind to do routing and analysis on another platforms, but not eager to loose the others you mentioned.
When I started this topic the aim was to capitalized this change to suunto, so maybe they could change their mind, but I think we are not making it

Nope and I doubt they even look in the forum…if they did they would realise how we all feel.

Egika

@lohtse yes, Suunto does look into this forum. Some employees comment here on a regulars basis
Still it is not a valid claim to speak of “we all” in this respect.

@André-Faria This forum is a valid platform to make voices heard in Suunto. Just the decision about the digital platform change was made more than a year ago. While user’s input is always valid and important, it won’t change this important move that surely was thought through very well.

lohtse

@Egika said in So, what are you going to do after Movescount closes?:

it won’t change this important move that surely was thought through very well.

Am assuming that is sarcasm lol

lohtse

@Egika said in So, what are you going to do after Movescount closes?:

@lohtse yes, Suunto does look into this forum. You have been discussing with a Suunto employee most of the time
Still it is not a valid claim to speak of “we all” in this respect.

I was aware I was but sadly though this may be the case those at Suunto are certainly not listening to what is said, So my comment was meant as a wider comment referring to Suuntos management etc.

Egika

@lohtse er - no
why should it.
And what do you expect to get from this discussion?

Listening to somebody does not always mean to follow everyone’s voice.
Otherwise a company would go nowhere but into chaos.
The users voting in this forum for features of the new app (this is what the forum was initially built for) surely made it into priorisation of tasks in R&D. Some employee did collect the data and write summaries and reports. Together with other input this was part of the product management decisions.

Still the move to start the all mobile app and leave MC behind had been taken even before.

Fenr1r

@Egika said in So, what are you going to do after Movescount closes?:

Still the move to start the all mobile app and leave MC behind had been taken even before. [My emphasis]

Which is an ethical, if not more “serious”, problem.

That day, or a later one >=2yrs from the closure, would have been the day to remove Ambits & Traverses from sale. And/or, at the very least, remove all MC-dependent functions from the spec sheets for all watches.

The continued, albeit terminal, existence of MC would have been a ~2yr bonus and veteran owners would still be grumpy but noone else would have been unaware, at point of sale, that they were to be deprived of a purchased function within guarantee.

what do you expect to get from this discussion?

Rhetorical satisfaction? Much like that question?

But you’re right. As wise philosophers T(T) Logan and WS Preston have said, this will all soon be dust in the wind. (Dude.)

lohtse

@Egika said in So, what are you going to do after Movescount closes?:

Still the move to start the all mobile app and leave MC behind had been taken even before.

Hmmmmm and that does not come across as a "stab in the back and get as much money as we can in the process"at all does it!?

Again shows how little they value their customers…

Simply no honesty from Suunto…

And they expect too keep their loyal customers

A Former User

@Egika said in So, what are you going to do after Movescount closes?:

@lohtse yes, Suunto does look into this forum. You have been discussing with a Suunto employee most of the time
Still it is not a valid claim to speak of “we all” in this respect.

@André-Faria This forum is a valid platform to make voices heard in Suunto. Just the decision about the digital platform change was made more than a year ago. While user’s input is always valid and important, it won’t change this important move that surely was thought through very well.

I totally understand, in fact I am product engineer in a sports brand, so I know I things work sometimes.
The changed was annouced one year ago, but for Ambit 3 users, not much has changed. Ok the watch is now supported. which is great.
But what was also said, and very well, this is a watch that is still sold today, and that lost most of the features it had.
In fact, it was what I told to suunto by email: I only updated the A2 to A3 due to bluetooth/wireless capabilities and workouts. Now I end up with a A2.
Not good strategy, but totally understand where suunto wants to go, to dive us into a better experience (like S9).
But for that 30% discount is not enough, as others said we can get that in other stores/times of the year. It is not only for the money and sustainability, is the feeling of the client.
Hope to have helped

isazi

@André-Faria said in So, what are you going to do after Movescount closes?:

The changed was annouced one year ago, but for Ambit 3 users, not much has changed. Ok the watch is now supported. which is great.

Just for clarity, it was almost 2 years ago.

A Former User

@isazi said in So, what are you going to do after Movescount closes?:

@André-Faria said in So, what are you going to do after Movescount closes?:

The changed was annouced one year ago, but for Ambit 3 users, not much has changed. Ok the watch is now supported. which is great.

Just for clarity, it was almost 2 years ago.

Still.
Just saying it will end and still sell the watch with same specs (only some time ago it was changed in their website) is not we could call professional from a company.
Regarding old users, they made it compatible, which is better than nothing, but still, I feel it is not enough.
But again, our complaints depends on our benchmark. If you take garmin as example, they also don’t listen to their customers (but they support old products).
But other companies listen and take them very seriously (take the example of decathlon with their platform of co-creation

stromdiddily

@lohtse it’s not about it not happening to Suunto. It’s about when it happens, it’s not going to brick their watches like it did for Garmin.

A Former User

@stromdiddily said in So, what are you going to do after Movescount closes?:

@lohtse it’s not about it not happening to Suunto. It’s about when it happens, it’s not going to brick their watches like it did for Garmin.

When did it brick watches for Garmin?

Ennoch

@Egika said in So, what are you going to do after Movescount closes?:

@lohtse er - no
why should it.
And what do you expect to get from this discussion?

Listening to somebody does not always mean to follow everyone’s voice.
Otherwise a company would go nowhere but into chaos.
The users voting in this forum for features of the new app (this is what the forum was initially built for) surely made it into priorisation of tasks in R&D. Some employee did collect the data and write summaries and reports. Together with other input this was part of the product management decisions.

Still the move to start the all mobile app and leave MC behind had been taken even before.

Voting for new features is one thing, and I have no issue with that. What I have a fundamental issue with is Suunto removing features, and telling us that we should be happy with the new App, and that if we’re lucky, our suggestions for new features may be included. Like getting some little paper certificate at a school fete. Yes, I know that not all Suunto employees will agree with the direction of the company but unfortunately the public face of the company is its policies, and removing features and functionality from the watch while refusing to acknowledge that users will lose out significantly in this regard is contributing to the significant ill feeling towards the company.

For me, losing the web front end is poor and losing the analysis is poor. But losing POIs is fundamentally unworkable as I use POIs for navigating far more than pre-planned routes. Yet promise after promise of these being included in the App have not produced any function. If I’d made some oddball suggestion for a feature I would like and it wasn’t included that’s one thing. But Suunto have fundamentally changed the features of my watch, and the watches of others, which means we can no longer use them for their intended purpose. We’re all going round in circles here as there are those of us who feel we’ve had a knife stuck in our backs by Suunto, you’ve got Suunto dogmatically telling us the App is great and it’s getting ever better (that it may be but when it’s an app the argument and appeal is lost on me), and you’ve got fanboys or users who came into the later architecture and clearly bought the new products without any need for the older features. But here’s the thing, we paid Suunto lots of money for products which are now useless to us. This is way more than saying ‘oh, I don’t like the look of the new App’, or finding a new way to use the technology. Features we bought the product based on, in recent times, have been removed from us and not replaced.

lohtse

Actually feels the addition of Ambits and Traverse’s etc was an after thought… And was never the intention.

lohtse

@Ennoch said in So, what are you going to do after Movescount closes?:

But losing POIs is fundamentally unworkable as I use POIs for navigating far more than pre-planned routes

Crap we have lost that feature too!!! Is that the creating and uploading of new ones?? I still have some on my watch!

stromdiddily

@André-Faria to clarify, users were not able to upload activities or update any settings in their watches due to the attack. I suppose recording an activity but not being able to do anything with it would be classified as just north of bricking