S9B crash during navigation.

[Audaxjoe]

I have just had the same thing happen, and the watch after crashing went into the screen where it sows it is updating and stuck on that screen.

When I got home and plugged the watch into Suunto Link it advised the watch needed fixing then updated the software (I was already running the latest version, so I guess reinstalled the softwear would be more accurate)

I was navigating a 50k route in reverse, navigated perfectly for first six then crashed. I carried on for around 4k without navigation, tried to load the route again and it crashed. And then went into the download screed and stayed there for the couple of hours it took me to get home.

Route was plotted in Kamoot and imported, waypoints added in SA. I do this with all routes and have never had an issue. I also cannot remember ever navigating a longer route in reverse. Could this maybe cause it?

[Brad_Olwin]

@Audaxjoe No, there may be an issue with this particular route. I would delete and reimport. If it crashes the watch again remake the route.

[Dimitrios Kanellopoulos]

@Audaxjoe is this with the lastest software ? Because the latest software does prevent the down arrow thing

[Audaxjoe]

@Dimitrios-Kanellopoulos yes with the latest softwear, updated it on 20th of December. And had the down-arrow thing after I think the third crash. Pretty sure crash was caused by the route I was following, I think I actually tried to load the route in the navigation menu (i.e. when not doing an activity) when it crashed, I think for the third time and started up with down-arrow.

I have had the watch 2 years and it has never crashed before.

[Dimitrios Kanellopoulos]

@Audaxjoe can it be a specific route ? Could you share that ?

Also please next time it happens as soon as possible press send logs via suuntolink and paste the log id you will get here.

This is important to understand and fix the issue asap.

So keep that in mind

For now.

I need the gpx , and what app + app version you used.

Thank you

[Audaxjoe]

I can send you the record files from SA, both times it crashed it still saved the file. Sadly, I deleted the GPX in SA I was navigating with, can you undelete in SA?

[Audaxjoe]

@Dimitrios-Kanellopoulos

https://www.suunto.com/move/joejord/5fe5d50d5041ef742cb08434

https://www.suunto.com/move/joejord/5fe5d50b7b9a556a54830886

SA version 4.33.1 release (4033001) on Android. Watch was updated on the 20th to latest version.

I have uploaded original GPX, I also added POI on the route in SA. And navigated in reverse. Navigated fine up to the first crash just under 6km in. Then I just recorded the walk and tried to turn on navigation again and it crashed as soon as navigation was selected.

As a test I loaded another route in the Navigation menu of the watch and that seems OK, then tried to load the one attached again, watch crashed again and download arrow appeared and did not go until I connected to a PC back home. Suunto Link them updated and wiped all the user data and settings from watch.

Christmas.gpx

[Dimitrios Kanellopoulos]

@Audaxjoe thank you

[Dimitrios Kanellopoulos]

@Audaxjoe you don’t need to connect to sl. Next time just hold the upper button 12s

[Dimitrios Kanellopoulos]

@Audaxjoe the Christmas gpx doesn’t have waypoints right ?

If you manage to reload it at the watch and crash the watch please send the logs !

[omunoz]

Hi guys ,

The same problem I don’t know the but 3 restart in one route of 8Km , configuration if helps to fix the issue…

Route Create with :
https://www.plotaroute.com save to gpx and upload by https://quantified- self.io/ ( Note : Use POIS of plotaroute)

Watch config : Trail running with Climb Hill Trainning , and Route navigation.

S9B Fw: 2.13.18
SA 2.0.0 (8608)

[Audaxjoe]

@Dimitrios-Kanellopoulos that is the original, I then uploaded it to SA and added waypoints. It crashed just a few hundred meters past the first waypoint. The route was being reversed also.

Unfortunately, I then deleted the one in SA when I got home.

[Dimitrios Kanellopoulos]

Guys I’ll need logs about this. The log id. So after finishing your activity , connect to suunto app or preferably suuntolink.

Connect the watch to suunto link and press send logs. Paste the log id here.

Connect the watch to suunto app. There is a menu at the watch section to send logs. I need the time you performed the send logs and your email then.

Please try to use suuntolink as it contains more data.

[stromdiddily]

Going to try and see if I can repro.

3rd party app to create route
Waypoints added in SA after import
Reverse direction + S+ features enabled

[omunoz]

I send logs/registers by SA

[stromdiddily]

No dice in getting mine to crash w the above steps

[Dimitrios Kanellopoulos]

@omunoz email and time you did it . Pm me

[omunoz]

@Dimitrios-Kanellopoulos
Where email can I send ?

Thanks

[Dimitrios Kanellopoulos]

@omunoz pm me here in the forum or Facebook

[omunoz]

@Dimitrios-Kanellopoulos

Saturday 26th December 26/12/2020 at 10:11

Watch and config Specs:

S9B Fw: 2.13.18
SA 2.0.0 (8608)
Route create with https://www.plotaroute.com and imported with https://quantified-self.io/ : https://api.sports-tracker.com/apiserver/v2/routes/export/R2szSmpzc093M2J5K21rTmpOT2krUXN2WGYvckNNdmZHR0V5eW4rdXhLWT0=?brand=SUUNTOAPP

Fail 1:

• Begin workout 10:11 (hour:minute)
• Track : (S9B crash during navigation) : https://www.suunto.com/move/omunoz/5fe70cfc1e158b59550ac572
• Sunto Climb Activate
• Navigation Active with route created with https://www.plotaroute.com
• GPS + QZSS
• 10:23:16 crash the workout (hour:minute:second)
  

Fail 2:

• Begin workout 10:38 (hour:minute)
• Track : (S9B crash during navigation) : https://www.suunto.com/move/omunoz/5fe70cfd9dc5b72d972b9fce
• Sunto Climb Activate
• Navigation Active with route created with https://www.plotaroute.com
• GPS + QZSS
• 10:43:31 crash the workout (hour:minute:second)
  

Correct 3 (Change the Gps options and not detect the position):

• Begin workout 10:45 (hour:minute)
• Track : (S9B no crashing detect no gps found ) :https://www.suunto.com/move/omunoz/5fe70cfb05a1bd2de8389e3c
• Sunto Climb Deactivate
• Navigation Active with route created with https://www.plotaroute.com
• GPS + QZSS + BEIDOU
• 10:47 Stop workout (hour:minute)

Correct 4 :

• Begin workout 10:51 (hour:minute)
• First use the option your location to detect quickly the position with gps.
• Track : **(S9B no crashing detect no gps found )**https://www.suunto.com/move/omunoz/5fe70d08aa9b555744cfee0d
• Sunto Climb Deactivate
• Navigation Active with route created with https://www.plotaroute.com
• GPS + QZSS + BEIDOU
• 11:09:04 Stop workout (hour:minute)

Send the logs by Suunto App 26/12/2020 at 21:00, not connect with Suuntolink.

Now today connect with Suunto Link and send the logs : 3801051312397

@Dimitrios-Kanellopoulos In my case seems that the watch hung when pass the second POI in spanish “Punto de referencia”, in the both watch hangs is with the second POI

Thanks a lot