Has your S7 ever crashed in the middle of an exercise? How can you resume a hike after a restart?

eurohiker · 2 Aug 2021, 18:34

There was a message on my sunnto 7 in the middle of my hike while using the Suunto app in hike mode, with a custom GPX file route. The message said something along the lines as “Exercise saved into diary, restart device by holding power button for 20 seconds”.
I did what it said and saw it in my diary, but i was unable to resume the hike from where I restarted the watch. So i ended up posting 2 separate hikes which is kind of annoying.

Has this happened to anyone before? It crashed roughly 3.5hours into the hike.

Before I bought the suunto 7 i was using strava’s phone app and when ever i accidently exited the app, restarted, crash, or what ever. It automatically took off from where i left off without me having to dig around the app/exercise history. The only thing i had to do was reopen the app and press “resume”

I feel like Diary on the watch is useless in that regard. I should be able to just resume a hike/activity. The diary didn’t even end up saving all the info other than distance/time and a few other metrics.

I see in Diary on the suunto phone app that you are able to follow route, ghost target. But, the most crucial option, “continue route” is missing

It’s 2 weeks old, newest firmware/android app, even wearos/app which wasn’t the issue in the case.

isazi · 8 Feb 2021, 18:22

@eurohiker avoid posting the same message twice. Please.

eurohiker · 2 Aug 2021, 18:24

@isazi sorry i didn’t find the bug section until after. Can you delete the one under android bug please.

isazi · 8 Feb 2021, 18:25

@eurohiker don’t worry, I already took care of your other post. Because this post is about the watch and not the phone app, this is the best section for it.

eurohiker · 8 Feb 2021, 18:27

@isazi thank you!

isazi · 8 Feb 2021, 18:29

@eurohiker and no, I haven’t had the watch crash since the bug in the previous firmware was fixed.

isazi · 8 Feb 2021, 18:43

BTW your idea of being able to resume activities is nice. I think no Suunto watch can do that (not sure, please correct me if there are watches that can do that), so once and activity is saved there is no way to continue it. Garmin offers the possibility to pause activities for later, although I’m pretty sure also there once you press save you can’t continue.

Martin Vrska · 8 Feb 2021, 18:53

@eurohiker I basically experienced this, more here: link text

eurohiker · 8 Feb 2021, 20:08

@martin-vrska I looked at your issue and that seems to be what happened to me. I like to leave my map on when i hike especially since there were a lot of cross roads on my trail and switching in between trails routes colours.
Were you able to restart the route and and it was fine for the rest of the hike?
What was the exact message it sent you? I wish I took a picture of it but like I said I thought it would just pick up from where i left off like strava being a suunto noob.
Did Suunto contact you and ask you for the data? I would love to get in contact with them because if it happened to you multiple times and it happened to me after my 7th trail within the 2 weeks of owning it then I’m kind of worried I will be in the same boat as you and have it reoccurring?

Martin Vrska · 8 Feb 2021, 20:21

@eurohiker Yes, I also think the same thing happened to me. After restarting the watch, I started a new training without following the route and finished it normally, then connected the routes on a PC.
I have not noticed such behavior since then. I used the navigation of the route, for which we experienced the system crash several times before the last update of the watch, once again and without any problems. I also normally use the map screen for orientation and everything is fine.
I contacted Suunto support and they recommended that I reset the watch, if it doesn’t help, complain. “I’m waiting” for another similar unwanted watch behavior, then I’ll perform a reset and possibly make a complaint.

isazi · 8 Feb 2021, 21:43

@martin-vrska guys it’s important also that you report those things here. Last bug with the map first showed up for one user only, then people learned how to reproduce it and Suunto acknowledged there was a bug in the S7 and released a fix (and a workaround in the meanwhile).

So now there are at least two people affected, you and @eurohiker. Anything we can do to reproduce the bug and have the watch crash?

eurohiker · 2 Aug 2021, 22:05

@isazi Thanks for your concerns!
my maps were left on using the hike mode setting.

I know this is bad on battery but this was complicated area (for us) due to a lot of crossroads in a small area since our loop was a mix of 4 different trails.

The gpx file was obtained from Alltrails https://www.alltrails.com/explore/trail/france/provence-alpes-cote-d-azur/circuit-les-goudes-col-de-la-selle-et-col-du-bres

@Martin-Vrska Mentioned that his happens when he was moving around the map. I could have been because it was on the map tile and don’t remember what exactly I was doing but it could have went unnoticed for 5min max.

Sadly next weekend i’ll be ski touring and not hiking so i won’t be in the same setting. 2 weeks from now i’ll be hiking to see if i can reproduce it. Even though i hope it doesn’t happen lol

isazi · 8 Feb 2021, 22:11

@eurohiker Sunday I’ll load a track and see if it crashes checking the map.

Jamie BG · 9 Feb 2021, 11:28

I did one the other week to check the functionality.
I was only out for 40 mins, loads of route waypoints, but didn’t check the map much - only twice, and didn’t move it around; but no crash for me.

@eurohiker @Martin-Vrska
Just as a matter of interest do you have the silence option set to active on the phone’s wear os app?

Martin Vrska · 9 Feb 2021, 11:34

@jamie-bg I play sports exclusively in airplane mode, so I don’t think it affects the function of the watch at the moment, or am I wrong?

eurohiker · 9 Feb 2021, 11:44

@jamie-bg Thanks for your reply!
yes actually, i forgot and left “do not disturb” on.

Hopefully that helps the troubleshoot! I will leave do not disturb on next weekend to see if I can replicate it.

You also made be remember that I put on an insane amount of waypoints for this trail just because i’m new and I wanted to test out adding waypoints.
Important Piece of New Information: This is the only trail I added waypoints. There were 20 waypoints in a 15km trail.
The GPX was downloaded from Alltrails and the waypoints were added in the Suunto phone app.

This is all the information from the outing:

Les Goudes, Col de la Selle and Col du Brès Loop
GPX file obtained from: https://www.alltrails.com/explore/trail/france/provence-alpes-cote-d-azur/circuit-les-goudes-col-de-la-selle-et-col-du-bres
GPX File with all waypoints added https://api.sports-tracker.com/apiserver/v2/routes/export/bW9vRXJ1TW9rbmxhVXlnbXhGbmpkY0wwcjBmSUZ6MFp1S2VrTnJNZ2w0dz0=?brand=SUUNTOAPP
The hike where the watch crashed and I restarted the hike
https://www.suunto.com/move/krishehl/601fc3574cc02f21a6e4a1d8
https://www.suunto.com/move/krishehl/601fe421cb1df22de8f1f659

Side note (Nothing to do with my issue list): I was wondering why i wasn’t getting off route/wrong way/waypoints vibrates and realized that i had “do not disturb” on. Noob mistake

sidenote 2: i know it’s bad on the battery to keep checking the map constantly but it’s a bad habit of mine. This is the real reason why i bought the watch so I can preserve my phone battery for other uses like droning, social, and other daily use cases.
Sad reality is that I don’t really want to change that habit because i like checking the map. Maybe when I turn off do not disturb and get off route messages then I will use the map less.

We like to do multiple smaller trails in different areas in a weekend versus the 1 big trail like other users.

Jamie BG · 9 Feb 2021, 15:05

@martin-vrska Prior to latest update if you had the silence notification set on the wear os phone app (to silence phone while connected to watch) this was what was causing the watch app to crash.This is supposed to be fixed, so if you had this setting on and it was crashing, you could try it with it off, and maybe it isn’t as fixed as suunto had thought. Good place to at least start.

Martin Vrska · 9 Feb 2021, 15:48

@jamie-bg Thanks for the idea, but as I write in another thread: during sports I have my watch in flight mode and then the Wear OS setting should not affect (?).

Jamie BG · 9 Feb 2021, 16:44

@martin-vrska didn’t matter previously whether watch was in plane mode or not. It was something to do with setting the silence phone setting on the phones wear os app. I suspect somewhere it triggers a setting in the watch that caused and issue - supposed to be fixed, but if you do have that on, and you are crashing, it would be good to check if you don’t crash if it is off (maybe it isn’t as fixed as thought it was).

Martin Vrska · 9 Feb 2021, 16:54

@jamie-bg OK, I can try .