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S9 change to Ultra mode during run - low battery - No GPS data from then on

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  • S Offline
    sartoric Moderator @BradWeber
    last edited by sartoric 9 Mar 2021, 07:48 3 Sept 2021, 07:47

    @bradweber
    You can alway ask suunto support … for support 😄

    SVTS - 2.40.38
    SSSWHR BARO Amber - 2.8.32
    Samsung A5 2016 - Android 7.0
    Samsung A33 2022 - Android 14 - One UI 6.1
    Suunto App Android 5.4.5 beta
    Suunto App IOs 2.47.1 (19846) beta on MBP M1

    1 Reply Last reply Reply Quote 0
    • I Offline
      isazi Moderator @BradWeber
      last edited by 3 Sept 2021, 07:54

      @bradweber Suunto is now aware of the issue, but they need logs to act, so if anyone can reproduce this and send logs it will be more than appreciated, otherwise fixing it will be a problem.

      As for the track in your particular case, I don’t think that was recorded because of this bug. You can try contact support.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      B 1 Reply Last reply 5 Sept 2021, 10:21 Reply Quote 0
      • B Offline
        BradWeber @isazi
        last edited by 5 Sept 2021, 10:21

        @isazi Thanks a lot. I’ll get in touch with them. Thanks for the help!

        I 1 Reply Last reply 10 Sept 2021, 13:49 Reply Quote 0
        • I Offline
          isazi Moderator
          last edited by 5 Sept 2021, 13:09

          I have been trying to replicate the bug with no luck, always get the track. Can you tell me which sport mode where you using, which if any S+ fields, configuration, etc.

          I will keep trying.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

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          • E Offline
            Egika Platinum Member
            last edited by 5 Sept 2021, 20:31

            Tried to reproduce this as well today.
            Got a track for the whole activity. Had to calibrate the compass after switching to Ultra.
            Don’t know what happens if you don’t do this.

            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
            Race S All Black - Titanium Courtney
            Run Lime

            I 1 Reply Last reply 6 Sept 2021, 07:34 Reply Quote 1
            • I Offline
              isazi Moderator @Egika
              last edited by 6 Sept 2021, 07:34

              @egika I did run without calibration, and got a very good track anyway 😕

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              1 Reply Last reply Reply Quote 1
              • B Offline
                Brad_Olwin Moderator @BradWeber
                last edited by 7 Sept 2021, 19:44

                @bradweber I attempted to reproduce this over the last weekend, switching modes and I have a GPS track for the entire hike. Is it possible that you lost GPS because you selected where satellites were not visible? This has been a suggestion.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                Z 1 Reply Last reply 9 Sept 2021, 12:52 Reply Quote 0
                • Z Offline
                  zadow @Brad_Olwin
                  last edited by 9 Sept 2021, 12:52

                  @brad_olwin Well, I do not think so. GPS signal was fine. It also could be that watch got confused as I was switching between modes back and forth. Mostly, when we stopped somewhere and stayed there for longer time, I switched to Endurance and when we start moving again, switched it back to Performance. I agree that it is very hard to reproduce as most of the time it is working properly. I can guess only, but the problem occured probably twice.
                  Another thing could be that I am using custom sport mode for every activity. In the past, when any problem occured (mostly with multisport), it always helped to delete and recreate that custom activity again. So, I can guess only, it also could be connected with malfunctioning customized sport mode. I cannot prove that because I re-created it already… 😞

                  Suunto S9 Baro Titanium, Ironman l.e.
                  Suunto Smart Sensor
                  Wahoo Tickr FIT
                  Hammerhead Karoo 2

                  Swim Ride Run Rest Repeat

                  I 1 Reply Last reply 10 Sept 2021, 13:48 Reply Quote 1
                  • I Offline
                    isazi Moderator @zadow
                    last edited by 10 Sept 2021, 13:48

                    @zadow I will keep trying to reproduce it, so far no tester has been able to. If it happens to you, can you send logs with the app and send me a private message?

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 1
                    • I Offline
                      isazi Moderator @BradWeber
                      last edited by 10 Sept 2021, 13:49

                      @bradweber did this happen in a aid station? I mean, did you switch to ultra inside the station?

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

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