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S9 Screen "blanks out" during runs

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  • H Offline
    halajos Bronze Member
    last edited by 8 May 2022, 19:32

    This happened to my S9B (sw. version 2.20.30) today. I was on the navigation screen with a route loaded. At about 5 km in the trail run the watch display vent blank (light theme is configured, therefore the blank display was also light).
    What worked still:

    • pausing and re-starting the activity (display remained blank)
    • entering the options menu (menu was displayed correctly, changing settings like display theme or battery mode didn’t fix the blank display during activity)

    What I tried and didn’t help:

    • cycle through displays in activity mode
    • change settings as described above
    • stop the activity, save it and start a new activity
      – when I stopped the activity I could see it being saved and I got the summaries, normal display in watch mode
      – I tried starting a new activity without soft reset of the watch and it was started with blank display

    What finally helped was a soft reset.

    @Dimitrios-Kanellopoulos can I help with anything else to find the root cause?

    I H 2 Replies Last reply 8 May 2022, 19:58 Reply Quote 1
    • I Offline
      inkognito Platinum Member @halajos
      last edited by inkognito 5 Aug 2022, 20:03 8 May 2022, 19:58

      @halajos I confirm this issue. It happened to me few days ago. Unfortunately, I didn’t have time to report it nor send the logs 😞

      Some additional observations:

      • when I entered the options menu (which loaded ok) and changed the theme from dark to light, the display remained white but still didn’t show anything during the activity…
      • after waypoint notification, display turned into very dark blue 😄
      • the touchscreen worked (even thought the display didn’t show anything, double tap gesture to show time/lock worked)
      • I was also able to open the navigation menu from the blank navigation screen 😄 the menu showed alright…

      So there obviously is some graphic-related issue. I used navigation with waypoints + SuuntoPlus Safe when this happened.

      SV: fingers crossed :D
      S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
      Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
      Despite some pretty bad luck, I still love Suunto!

      1 Reply Last reply Reply Quote 1
      • H Offline
        halajos Bronze Member @halajos
        last edited by 8 May 2022, 20:03

        I sent logs through SA now…

        1 Reply Last reply Reply Quote 2
        • G Offline
          gerasimos Bronze Member @azeanic
          last edited by gerasimos 5 Sept 2022, 07:32 9 May 2022, 07:22

          @azeanic same to me S9 non baro (last updates)
          cycling in mountain - during activity i press pause to rest - after two-three minute black screen.…press any button no response …only click sounds
          -soft reset and now works perfect. (until now)
          my activity saved automatically !
          -nothing like this has ever happened before
          I do not know if I should do or is necessary hard reset to be sure it will not happen again during activity or soft reset solve the problem, fortunately it was a training and not a race…😁
          suunto team wiil help** 💪

          Suunto Vertical Ti
          Suunto S9 gen1
          Suunto Ambit3 peak

          F 1 Reply Last reply 9 May 2022, 07:41 Reply Quote 0
          • F Offline
            freeheeler @gerasimos
            last edited by 9 May 2022, 07:41

            @gerasimos
            I would wait with a hard reset and send logs first (plus mailaddress and time logs have been sent)

            living sideways

            G 1 Reply Last reply 9 May 2022, 08:51 Reply Quote 1
            • G Offline
              gerasimos Bronze Member @freeheeler
              last edited by 9 May 2022, 08:51

              @freeheeler thanks man!! i sent logs and email here? or i must go to suunto.com

              Suunto Vertical Ti
              Suunto S9 gen1
              Suunto Ambit3 peak

              F I 2 Replies Last reply 9 May 2022, 10:47 Reply Quote 0
              • F Offline
                freeheeler @gerasimos
                last edited by 9 May 2022, 10:47

                @gerasimos
                Let’s ask @isazi , I think you need to send a PM to a moderator, but I might be wrong…

                living sideways

                G 1 Reply Last reply 9 May 2022, 12:00 Reply Quote 2
                • I Offline
                  isazi Moderator @gerasimos
                  last edited by 9 May 2022, 11:25

                  @gerasimos if you sent logs very soon after this happened, send me a PM with the time you sent the logs, and the email of your account. I can then fill in a bug report with Suunto.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  1 Reply Last reply Reply Quote 2
                  • G Offline
                    gerasimos Bronze Member @freeheeler
                    last edited by 9 May 2022, 12:00

                    @freeheeler @isazi thanks💪

                    Suunto Vertical Ti
                    Suunto S9 gen1
                    Suunto Ambit3 peak

                    1 Reply Last reply Reply Quote 2
                    • N Offline
                      northeast_trekker Bronze Member
                      last edited by 9 May 2022, 13:58

                      I had a slightly presentation of what I suspect is the same issue. my watch froze on the media controls screen when in an activity with suunto plus feature climb turned on. the hr monitor was still on so I thought it hadn’t fully crashed. I went to reset the watch by holding upper right button but instead it paused the activity and I was able to repress same button and from then on the watch was fine in the activity all data still there and no issues.

                      1 Reply Last reply Reply Quote 0
                      • Z Offline
                        zadow
                        last edited by zadow 13 Jul 2022, 15:25

                        Hi all,
                        same happened to me today. During swim session. I had my structured swim workout loaded as SuuntoPlus Guide via TrainingPeaks. Each and every interval was marked as “Press button to continue”. When I was changing from second to third interval, my screen went black and did not recover. However, I knew that activity is still being recorded, so I continued and finished swimming as planned. When I pressed the pause and finish buttons, suddenly, screen came back and I could see summary of my finished workout. When watch returned to normal watch mode I realized that it goes repeatedly to blank screen after few minutes (one or two) and the only way how to wake the screen up is to press any button.
                        To make long story short. I sent the logs via Suuntolink to Suunto already. @isazi, here is the ID: 225830606300. Logs were sent today at 17:20 CET (cca). So, if you are so kind and create/update ticket for this issue.

                        Thanks!

                        Suunto S9 Baro Titanium, Ironman l.e.
                        Suunto Smart Sensor
                        Wahoo Tickr FIT
                        Hammerhead Karoo 2

                        Swim Ride Run Rest Repeat

                        I 1 Reply Last reply 13 Jul 2022, 15:27 Reply Quote 0
                        • I Offline
                          isazi Moderator @zadow
                          last edited by isazi 13 Jul 2022, 15:27

                          @zadow I will. Are you sure you were not using a custom battery mode that turns off the screen?

                          I also need the firmware version used.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          Z 2 Replies Last reply 13 Jul 2022, 15:28 Reply Quote 0
                          • Z Offline
                            zadow @isazi
                            last edited by zadow 13 Jul 2022, 15:28

                            @isazi I am sure, I am using this sport mode for some time now and have my swim session every other day. I have never experienced this before. Today was the first time.

                            Suunto S9 Baro Titanium, Ironman l.e.
                            Suunto Smart Sensor
                            Wahoo Tickr FIT
                            Hammerhead Karoo 2

                            Swim Ride Run Rest Repeat

                            I 1 Reply Last reply 13 Jul 2022, 15:30 Reply Quote 1
                            • Z Offline
                              zadow @isazi
                              last edited by 13 Jul 2022, 15:30

                              @isazi said in S9 Screen "blanks out" during runs:

                              I also need the firmware version used.

                              I have the latest official FW: 2.20.30

                              Suunto S9 Baro Titanium, Ironman l.e.
                              Suunto Smart Sensor
                              Wahoo Tickr FIT
                              Hammerhead Karoo 2

                              Swim Ride Run Rest Repeat

                              1 Reply Last reply Reply Quote 1
                              • I Offline
                                isazi Moderator @zadow
                                last edited by 13 Jul 2022, 15:30

                                @zadow filled in a bug report with Suunto, will let you know.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                Z 2 Replies Last reply 13 Jul 2022, 15:33 Reply Quote 1
                                • Z Offline
                                  zadow @isazi
                                  last edited by 13 Jul 2022, 15:33

                                  @isazi now I can finaly restart my watch as I need also to do my planned cycling session today 🙂

                                  Suunto S9 Baro Titanium, Ironman l.e.
                                  Suunto Smart Sensor
                                  Wahoo Tickr FIT
                                  Hammerhead Karoo 2

                                  Swim Ride Run Rest Repeat

                                  1 Reply Last reply Reply Quote 1
                                  • S.PichiS Offline
                                    S.Pichi
                                    last edited by S.Pichi 19 Jul 2022, 01:24

                                    Hi All,
                                    same happened to me last week while do workout as running , (S9BARO V.2.2030.) . I am not sure if i do hard reset (reset all setting) , it will not happen again , because next week i have a race as Trail Running .

                                    1 Reply Last reply Reply Quote 0
                                    • Z Offline
                                      zadow @isazi
                                      last edited by 11 Aug 2022, 14:46

                                      @isazi, no update, I guess…?

                                      Suunto S9 Baro Titanium, Ironman l.e.
                                      Suunto Smart Sensor
                                      Wahoo Tickr FIT
                                      Hammerhead Karoo 2

                                      Swim Ride Run Rest Repeat

                                      I 1 Reply Last reply 14 Aug 2022, 20:59 Reply Quote 0
                                      • I Offline
                                        isazi Moderator @zadow
                                        last edited by 14 Aug 2022, 20:59

                                        @zadow should be fixed in next update from what I read, but of course I cannot guarantee you that.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        1 Reply Last reply Reply Quote 1
                                        • H halajos referenced this topic on 4 Apr 2023, 10:03
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