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Download custom offline maps

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  • B Offline
    Brad_Olwin Moderator @Kajkom
    last edited by 26 Apr 2023, 11:50

    @Kajkom My map downloads were working fine a couple of weeks ago without issue. So, I do not think this is on the Suunto side. Have you fully reset the watch?

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

    K 1 Reply Last reply 26 Apr 2023, 12:45 Reply Quote 0
    • K Offline
      Kajkom @Brad_Olwin
      last edited by 26 Apr 2023, 12:45

      @Brad_Olwin YES, there was a hard reboot

      1 Reply Last reply Reply Quote 0
      • T Offline
        Tomas Fejfar Bronze Member @Kajkom
        last edited by 27 Apr 2023, 11:34

        @Kajkom I have the same issue

        K 1 Reply Last reply 27 Apr 2023, 12:50 Reply Quote 0
        • K Offline
          Kramble @Tomas Fejfar
          last edited by 27 Apr 2023, 12:50

          Same problem here with custom map

          Ambit 3 peak saphir
          Spartan Ultra (sold)
          S7 graphite copper
          S9 peak all black
          Vertical titanium green forest
          Wings

          1 Reply Last reply Reply Quote 1
          • R Offline
            rooldaa Silver Members @Kajkom
            last edited by 27 Apr 2023, 13:50

            @Kajkom I have more or less the same. I couldn’t download custom maps but offline maps have been downloaded for the routes I have in the watch 🤔

            Suunto Spartan Ultra, Suunto 7 Ti, Suunto Vertical Ti Solar

            1 Reply Last reply Reply Quote 1
            • G Offline
              Graham Nind
              last edited by 27 Apr 2023, 17:56

              Same problem for me as well. Just started a couple of days ago

              1 Reply Last reply Reply Quote 0
              • B Offline
                Brad_Olwin Moderator @Kajkom
                last edited by 28 Apr 2023, 13:35

                @Kajkom I have asked Suunto about this. Unfortunately I am traveling and do not have my S7. I will be home next week to test but should hear back from Suunto prior to that.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                1 Reply Last reply Reply Quote 1
                • P Offline
                  pio221 @Kajkom
                  last edited by 1 May 2023, 16:03

                  @Kajkom Same problem for me as well. Just started a couple of days ago

                  1 Reply Last reply Reply Quote 0
                  • I Offline
                    isazi Moderator
                    last edited by 2 May 2023, 08:37

                    Under investigation at Suunto, thanks for reporting (and thanks to @Brad_Olwin for sending the message to Suunto)

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 4
                    • I Offline
                      isazi Moderator
                      last edited by 6 May 2023, 07:51

                      Is it working now?

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      Q 1 Reply Last reply 6 May 2023, 09:55 Reply Quote 0
                      • Q Offline
                        quattrojames @isazi
                        last edited by 6 May 2023, 09:55

                        @isazi said in Download custom offline maps:

                        Is it working now?

                        Its failed again for me this morning.

                        Suunto Race
                        Pixel 6 pro

                        I 1 Reply Last reply 6 May 2023, 10:48 Reply Quote 0
                        • I Offline
                          isazi Moderator @quattrojames
                          last edited by 6 May 2023, 10:48

                          @quattrojames can you try to reboot your watch? It should be working now.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          G 1 Reply Last reply 6 May 2023, 21:01 Reply Quote 0
                          • G Offline
                            Graham Nind @isazi
                            last edited by 6 May 2023, 21:01

                            @isazi I’ve rebooted but it’s still not working for me. Doesn’t get to 100% and says “Downloading of customised maps failed.”

                            I 1 Reply Last reply 6 May 2023, 21:49 Reply Quote 1
                            • I Offline
                              isazi Moderator @Graham Nind
                              last edited by 6 May 2023, 21:49

                              @Graham-Nind thanks, I’ll forward this

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              1 Reply Last reply Reply Quote 1
                              • R Offline
                                rooldaa Silver Members
                                last edited by 8 May 2023, 15:10

                                Today I’ve been able to download offline maps without rebooting 😊

                                Suunto Spartan Ultra, Suunto 7 Ti, Suunto Vertical Ti Solar

                                B 1 Reply Last reply 8 May 2023, 21:14 Reply Quote 1
                                • B Offline
                                  Brad_Olwin Moderator @rooldaa
                                  last edited by 8 May 2023, 21:14

                                  @rooldaa Not working for me yet.

                                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                  K 1 Reply Last reply 9 May 2023, 06:55 Reply Quote 0
                                  • K Offline
                                    Kajkom @Brad_Olwin
                                    last edited by 9 May 2023, 06:55

                                    @Brad_Olwin Yesterday I was ok. I managed to download all outstanding maps!

                                    G 1 Reply Last reply 9 May 2023, 07:31 Reply Quote 2
                                    • G Offline
                                      Graham Nind @Kajkom
                                      last edited by 9 May 2023, 07:31

                                      @Kajkom Me too. First time in a couple of weeks 😀

                                      1 Reply Last reply Reply Quote 0
                                      • Q Offline
                                        quattrojames
                                        last edited by 9 May 2023, 10:04

                                        Me three!

                                        Suunto Race
                                        Pixel 6 pro

                                        1 Reply Last reply Reply Quote 0
                                        • B Offline
                                          Brad_Olwin Moderator @Kajkom
                                          last edited by 9 May 2023, 18:00

                                          @Kajkom hopefully fixed now. I reported to Suunto when you first posted but did not have my S7 with me as I was traveling.
                                          I will close this soon if resolved.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          1 Reply Last reply Reply Quote 0
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