Firmware update always failed (update, hard reset or manual update)

[zeknigth]

Hi,

My suunto 9 doens’t work anymore…
When I try to update the firmware with suuntolink (update or factory reset), it failed with this message :
Firmware update error : Mode switch failure to Application, is UpdateApplication.

I also try to upgrade to this firmware version : Lima-fw_2.19.42.451-F.zip
But it also failed with the same error message.

Does anyone has a idea how to solve this issue ?

Thanks

[Brad_Olwin]

@zeknigth Are you attempting a manual install of the firmware? If that is not working there are two potential issues. The cable is bad or the watch has a problem. I would contact support.

[Дмитрий Орлов]

The same situation.
Suunto 9, original cable, tried to update with suuntolink.
Now suunto link doesn’t recognize my watch. And black screen on the watch, after trying to reboot it.

[Дмитрий Орлов]

it’s ok. After full discharging and recharging my watch switched on. And the second attempt to update was successful!

[Hoàng Sơn Võ]

@zeknigth have you had the solution for this issue?