Exporting all data takes a very long time

[A Former User]

@sebchastang
Suunto sucks, at first it stopped the ANT+ protocol and now it’s gotten worse; if you don’t have a smartphone you have no business using Suunto. it’s time to get rid of this shit. You are taking risk to lose all of your data.

[sartoric]

@w-liu
Every point of view is welcome, if polite and respectful. This one is not, so please change the way you reply.

This is a community forum, almost everyone here is not a Suunto employee or can decide the company policy.

You can ask support to have your data exported, as far as I remember. You won’t lose anything

[Brad_Olwin]

@w-liu For your information Suunto never had Ant+, in fact Suunto was the first to use Ant I believe but never implemented Ant+. Suunto switched to Bluetooth a long time ago with the Ambit 3. I have a Suunto Ant GPS device and an Ant Footpod as well as an Ant HR belt. None are Ant+.

In addition to requesting you are polite, perhaps you should check your facts too.

[margusl]

@brad_olwin ,
except those 4 Ant+ certified Suunto devices - https://www.thisisant.com/directory/filter/2106

As facts were mentioned, it is true that both Ambit and Ambit2 were locked to Suunto-branded ANT pods when released, but eventually both got FW updates to end this nonsense. As anyone owning an A1/A2 with Polar HRM or any other Ant+ sensor falling into supported sensor type categories can confirm.

Coming back to the topic, few days ago MC export - https://www.movescount.com/settings#export (direct link seems to crash, copy-paste works fine … ) - worked almost instantly, meaning that I received my download link just few hours after requesting. Though not sure if that knowledge would help someone whose request has been pending for weeks and export link is already/still disabled.

[sebchastang]

@margusl Hi margusl,
Thanks for the information. Export link is enabled again
Now let’s wait few hours/days to see if an email with the link is sent to me.

[Proos]

The export link is indeed enabled again. I hope I will receive an email soon!

[Proos]

Just a quick update, I have received an email with a download link yesterday! Hope it works out for the rest of you as well.

[sebchastang]

@proos You are lucky!
Even after this second attempt, I didn’t get any email

[margusl]

@sebchastang , I received my last MC download link today just few minutes ago, 22:50 EET (UTC +2)

[sebchastang]

@margusl The MC download link finally reached my mailbox today