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Exporting all data takes a very long time

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  • ? Offline
    A Former User @sebchastang
    last edited by 26 Dec 2021, 22:17

    @sebchastang
    Suunto sucks, at first it stopped the ANT+ protocol and now it’s gotten worse; if you don’t have a smartphone you have no business using Suunto. it’s time to get rid of this shit. You are taking risk to lose all of your data.

    S B 2 Replies Last reply 26 Dec 2021, 22:40 Reply Quote -2
    • S Offline
      sartoric Moderator @Guest
      last edited by 26 Dec 2021, 22:40

      @w-liu
      Every point of view is welcome, if polite and respectful. This one is not, so please change the way you reply.

      This is a community forum, almost everyone here is not a Suunto employee or can decide the company policy.

      You can ask support to have your data exported, as far as I remember. You won’t lose anything

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      1 Reply Last reply Reply Quote 3
      • B Offline
        Brad_Olwin Moderator @Guest
        last edited by 27 Dec 2021, 01:00

        @w-liu For your information Suunto never had Ant+, in fact Suunto was the first to use Ant I believe but never implemented Ant+. Suunto switched to Bluetooth a long time ago with the Ambit 3. I have a Suunto Ant GPS device and an Ant Footpod as well as an Ant HR belt. None are Ant+.

        In addition to requesting you are polite, perhaps you should check your facts too.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        M 1 Reply Last reply 27 Dec 2021, 06:40 Reply Quote 0
        • M Offline
          margusl @Brad_Olwin
          last edited by margusl 27 Dec 2021, 06:40

          @brad_olwin ,
          except those 4 Ant+ certified Suunto devices - https://www.thisisant.com/directory/filter/2106

          As facts were mentioned, it is true that both Ambit and Ambit2 were locked to Suunto-branded ANT pods when released, but eventually both got FW updates to end this nonsense. As anyone owning an A1/A2 with Polar HRM or any other Ant+ sensor falling into supported sensor type categories can confirm.

          Coming back to the topic, few days ago MC export - https://www.movescount.com/settings#export (direct link seems to crash, copy-paste works fine … ) - worked almost instantly, meaning that I received my download link just few hours after requesting. Though not sure if that knowledge would help someone whose request has been pending for weeks and export link is already/still disabled.

          S 1 Reply Last reply 27 Dec 2021, 08:13 Reply Quote 2
          • S Online
            sebchastang Silver Members @margusl
            last edited by 27 Dec 2021, 08:13

            @margusl Hi margusl,
            Thanks for the information. Export link is enabled again 🙂
            Now let’s wait few hours/days to see if an email with the link is sent to me.

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            P 1 Reply Last reply 29 Dec 2021, 20:42 Reply Quote 0
            • P Offline
              Proos @sebchastang
              last edited by 29 Dec 2021, 20:42

              The export link is indeed enabled again. I hope I will receive an email soon!

              P 1 Reply Last reply 7 Jan 2022, 19:28 Reply Quote 0
              • P Offline
                Proos @Proos
                last edited by 7 Jan 2022, 19:28

                Just a quick update, I have received an email with a download link yesterday! Hope it works out for the rest of you as well.

                S 1 Reply Last reply 10 Jan 2022, 10:07 Reply Quote 1
                • S Online
                  sebchastang Silver Members @Proos
                  last edited by 10 Jan 2022, 10:07

                  @proos You are lucky!
                  Even after this second attempt, I didn’t get any email 😞

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                  M 1 Reply Last reply 10 Jan 2022, 21:07 Reply Quote 0
                  • M Offline
                    margusl @sebchastang
                    last edited by margusl 1 Oct 2022, 21:09 10 Jan 2022, 21:07

                    @sebchastang , I received my last MC download link today just few minutes ago, 22:50 EET (UTC +2)

                    S 1 Reply Last reply 17 Feb 2022, 08:13 Reply Quote 0
                    • S Online
                      sebchastang Silver Members @margusl
                      last edited by 17 Feb 2022, 08:13

                      @margusl The MC download link finally reached my mailbox today 😀

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                      1 Reply Last reply Reply Quote 1
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