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died the second time

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  • F Offline
    freeheeler @bandando
    last edited by 25 Jan 2022, 13:11

    @bandando
    to complete @surfboomerang 's comment: if your watch still isn’t working, you could contact Chat Support, work yourself thru the bot to the actual person who are helpful and very kind. You could ask them to learn more details about what was actually done on your watch. Maybe it helps to find out why you see an issue and service obviously doesn’t?
    Sometimes there are “monday products”, but my experience with Suunto Service is excellent. I think there are only few companies with that high customer friendliness. One of which is Arc’teryx… coincidence? 😉
    Anyway, don’t give up yet and good luck ✊

    living sideways

    1 Reply Last reply Reply Quote 1
    • B Offline
      Bulkan Moderator
      last edited by 25 Jan 2022, 13:12

      What I don’t get is “stop working” and services didn’t find anything.

      Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

      1 Reply Last reply Reply Quote 1
      • E Offline
        Egika Platinum Member @surfboomerang
        last edited by 25 Jan 2022, 14:49

        @surfboomerang just an idea - the USB cable could have also been an internal component. No clue, just speculation…

        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
        Race S All Black - Titanium Courtney
        Run Lime

        F 1 Reply Last reply 25 Jan 2022, 15:22 Reply Quote 1
        • F Offline
          freeheeler @Egika
          last edited by 25 Jan 2022, 15:22

          @egika
          I’ve had the same thought, but tried to recall the teardown pics I saw and don’t remember something like a “USB” cable… but “USB” could be anything, as it has lot of shapes nowadays

          living sideways

          1 Reply Last reply Reply Quote 0
          • B Offline
            bandando @Jamie BG
            last edited by 26 Jan 2022, 15:46

            @jamie-bg the same serial number

            1 Reply Last reply Reply Quote 0
            • B Offline
              bandando
              last edited by 26 Jan 2022, 16:04

              Today the watch arrived with the courier.
              It was in a carton box with pluriball.
              The watch was free to move and bump inside the box - very bad package.
              Very bad service but the watch work.
              I’m not very confident.
              Is there an email addres of Suunto Finlandia ?
              I would like to write there about my experience with the service in Slovenia.

              F I 2 Replies Last reply 26 Jan 2022, 17:35 Reply Quote 0
              • F Offline
                freeheeler @bandando
                last edited by 26 Jan 2022, 17:35

                @bandando
                …I’ve had to google pluriball…
                my watch came back from service the same way and I was so happy about it and it works like brand new again.
                maybe (no offence!) take a breath, focus on what’s important now: the watch works, and be happy that service was so quick and you can enjoy your watch?!
                I would do that, if I were you 🙂

                living sideways

                1 Reply Last reply Reply Quote 3
                • I Offline
                  ierisch Bronze Member @bandando
                  last edited by 27 Jan 2022, 02:14

                  @bandando My former Suunto 5 was sent back for repair under warranty because there was fog inside the display. They changed bezel and glass parts and seal parts, with packing like that. I didn’t even bother complain as it worked as it should. Only took a week from me sending the watch using DHL until I received the watch back. After several fitness/sports watch I’ve ever had (Huawei, Fitbit, Garmin, Coros, Suunto, Polar) Suunto has better service center. Second is Fitbit, a bit lag to respond but they replace the watch under warranty without any question. Coros is a bit lag to respond to, it took about a month from warranty request to receive new watch.

                  1 Reply Last reply Reply Quote 1
                  • B Offline
                    bandando
                    last edited by 22 Apr 2022, 11:51

                    Unbelievable, my Suunto 9 Baro broke for the third time.
                    Completely shut down again.

                    D F 2 Replies Last reply 22 Apr 2022, 11:57 Reply Quote 1
                    • D Offline
                      DMytro @bandando
                      last edited by 22 Apr 2022, 11:57

                      @bandando what are you doing with your watch XD?

                      Well, I’m sorry you have such a bad experience. You know the drill, time to contact support.

                      B 1 Reply Last reply 24 Apr 2022, 19:33 Reply Quote 1
                      • F Offline
                        freeheeler @bandando
                        last edited by 22 Apr 2022, 12:35

                        @bandando
                        oh man, that’s really bad luck!! 😞
                        I’m holding thumbs for you that it works well after this repair.
                        Maybe, (just thinking out loud) if you’ve got a standard version (not customized), you can ask if service would be so kind to exchange your watch for a refurbished one?

                        living sideways

                        B 1 Reply Last reply 24 Apr 2022, 19:36 Reply Quote 0
                        • B Offline
                          bandando @DMytro
                          last edited by 24 Apr 2022, 19:33

                          @dmytro I’ve already written to assistance but I’m not very confident

                          1 Reply Last reply Reply Quote 0
                          • B Offline
                            bandando @freeheeler
                            last edited by 24 Apr 2022, 19:36

                            @freeheeler said in died the second time:

                            @bandando
                            oh man, that’s really bad luck!! 😞
                            I’m holding thumbs for you that it works well after this repair.
                            Maybe, (just thinking out loud) if you’ve got a standard version (not customized), you can ask if service would be so kind to exchange your watch for a refurbished one?

                            I have a customized version but I asked that.

                            1 Reply Last reply Reply Quote 1
                            • B Offline
                              bandando
                              last edited by 11 May 2022, 06:41

                              They have replaced my device. Thanks Suunto

                              F 1 Reply Last reply 11 May 2022, 07:51 Reply Quote 3
                              • F Offline
                                freeheeler @bandando
                                last edited by 11 May 2022, 07:51

                                @bandando
                                happy to hear that 🙂 enjoy the watch and the sports 👍

                                living sideways

                                1 Reply Last reply Reply Quote 0
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