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    Smart sensor

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • Brad_OlwinB Offline
      Brad_Olwin Moderator @johan6504
      last edited by

      @johan6504 Not until next watch update. I saw this in the WatchuSeek forum where a member reported an issue with highHR or dropouts and Suunto send him an email acknowledging a software problem that will be fixed.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      cosme.costaC 1 Reply Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by

        Replied also to the other thread.

        Strangely at open water I get some flats with the belt. Reported it.

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

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        • cosme.costaC Offline
          cosme.costa @Brad_Olwin
          last edited by cosme.costa

          @Brad_Olwin said in Smart sensor:

          @johan6504 Not until next watch update. I saw this in the WatchuSeek forum where a member reported an issue with highHR or dropouts and Suunto send him an email acknowledging a software problem that will be fixed.

          I have this issue too. Sometimes, at the middle of some run, the HR increases suddenly over 230/240/250 HR and after a while it drops to the correct values. It is like you add some offset to the HR data. Some times it happens even 2 or three times in a run. I thought it was related to some movement of the belt but it isn’t because I’ve tighten it till the point it has brushed my skin and some times I got the same issue. I also thought the belt was damaged, but it is quite new, from March, or even it was related to some new polyester T-shirts I bought but then it happened with the old ones which the ones I haven’t had the issue.

          Anyway, it is good to know that it is a software issue, Suunto is aware of it and they will solve it.

          Brad_OlwinB Dimitrios KanellopoulosD 2 Replies Last reply Reply Quote 0
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @cosme.costa
            last edited by

            @cosmecosta I think this has been hard to get at because it is not happening to everyone. Very rare for me. I have an older sensor.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @cosme.costa
              last edited by

              @cosmecosta for the high readings its usually something bad with the belt. The watch AFAIK does not do it. I had those and with saliva at the belt instantly it was fixed

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

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              • johan6504J Offline
                johan6504 Silver Members
                last edited by johan6504

                My belt is two weeks old, bought a new since I do a lot more swimming now.
                My Polar H10 never skipped a beat during the last year, but on the other hand it cant handle swimming…
                If Suunto cant handle it maybe Polar will have a solution for it in October 😉

                Runner, Swimmer and Swimrunner

                SlaShS 1 Reply Last reply Reply Quote 0
                • SlaShS Offline
                  SlaSh Platinum Member @johan6504
                  last edited by

                  @johan6504 you are talking about v800 successor? 🙂

                  johan6504J 1 Reply Last reply Reply Quote 0
                  • cosme.costaC Offline
                    cosme.costa
                    last edited by

                    @Dimitrios-Kanellopoulos said in Smart sensor:

                    @cosmecosta for the high readings its usually something bad with the belt. The watch AFAIK does not do it. I had those and with saliva at the belt instantly it was fixed

                    The problem is that I do not see the spikes until I finish my run. @Dimitrios-Kanellopoulos do you mean that you use saliva instead of water with the belt and the spikes are gone?

                    Before I have the SSU I had a Ambit 3 Vertical with which I never had this problem (it was more than a year and I only changed the battery after 11 months). I have to say that the strap with the Vertical looked better than the one in the SSU with half of its life, for that reason, yesterday I ordered a new strap.

                    Here, you can see one of the spikes that I’m talking about, is from today’s run. This one has a spike (high area) that arribes to 217 bpm but other times has arrived to near 240 or even more. This only happens from time to time but lately is happening more often.

                    0_1533886843044_7403710028823609143.png

                    Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                    • johan6504J Offline
                      johan6504 Silver Members @SlaSh
                      last edited by

                      @SlaSh
                      Yes I am 🙂

                      Runner, Swimmer and Swimrunner

                      1 Reply Last reply Reply Quote 0
                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager @cosme.costa
                        last edited by

                        @cosmecosta yeah when the issue appear on watch then I correct it on the fly.

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        1 Reply Last reply Reply Quote 1
                        • M Offline
                          Michał Muszyński
                          last edited by

                          This is a known Suunto sensor problem that the company does not want to admit. I was advertising the sensor and received a new one which is slightly different than the old one, it is currently testing and I will see what will happen.

                          Link to the topic.
                          https://forums.watchuseek.com/f233/suunto-smart-sensor-belt-issue-not-accurate-data-reading-4731635-4.html

                          1 Reply Last reply Reply Quote 0
                          • M Offline
                            Mi_chael Bronze Member
                            last edited by

                            It’s belt issue not the sensor. Suunto send me 3 complete in 12 months.
                            I bought a Polar H10 but i use the Suunto for triathlon. The internal memory of H10 is not supported buy Suunto watch.

                            valdis830V 1 Reply Last reply Reply Quote 0
                            • valdis830V Offline
                              valdis830 @Mi_chael
                              last edited by valdis830

                              @Mi_chael I also thought that it is always a belt, change 2 in 1 year. Lately sensor too. HR remains frozen or watch stop receiving HR data. Relocating the battery on the fly sometimes helps, but it fails again and again. Today I opened repair ticket. I’m fed up 😞

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                              • Fatih KaleF Offline
                                Fatih Kale
                                last edited by

                                Folks,

                                It might be a weird question but may I ask if the Smart Sensor works while swimming?

                                Once I connected my watch and smart sensor and get into the water. When I check my HR. I could only see wrist HR value.

                                Is there an issue with my sensor?

                                Thanks,

                                Suunto 9 Baro

                                cosme.costaC EgikaE 2 Replies Last reply Reply Quote 0
                                • cosme.costaC Offline
                                  cosme.costa @Fatih Kale
                                  last edited by

                                  @Fatih-Kale said in Smart sensor:

                                  Folks,

                                  It might be a weird question but may I ask if the Smart Sensor works while swimming?

                                  Once I connected my watch and smart sensor and get into the water. When I check my HR. I could only see wrist HR value.

                                  Is there an issue with my sensor?

                                  Thanks,

                                  I think so, I think is downloaded and synced after the swim.

                                  1 Reply Last reply Reply Quote 0
                                  • EgikaE Offline
                                    Egika Platinum Member @Fatih Kale
                                    last edited by

                                    @Fatih-Kale said in Smart sensor:

                                    Folks,

                                    It might be a weird question but may I ask if the Smart Sensor works while swimming?

                                    Once I connected my watch and smart sensor and get into the water. When I check my HR. I could only see wrist HR value.

                                    Is there an issue with my sensor?

                                    Thanks,

                                    The smart sensor works under water.
                                    It just does not transmit the data in real time since Bluetooth radio frequencies don’t travel through water.
                                    This is why the smart sensor has memory built in to store the heart rate data internally during your activity.
                                    Just make sure watch and sensor are out of the water when stopping the activity - then the heart rate data will be sent to the watch.

                                    btw: I found it difficult to keep the chest belt in place during pushing off of the wall… If you use a wet suit it will work better.

                                    Plus I am not sure how to select the chest belt as a HR source in favor of the wrist sensor (I own a Spartan Ultra without wrist sensor and it works perfectly)

                                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                    Race S All Black - TI Canary - Titanium Courtney

                                    Fatih KaleF freeheelerF 2 Replies Last reply Reply Quote 0
                                    • Fatih KaleF Offline
                                      Fatih Kale @Egika
                                      last edited by

                                      @Egika Thank you for the clarification.

                                      I am not sure about choosing the HR source but I think when chest strap is connected it is prioritized. If there is no chest strap then wrist HR is measured.

                                      Cheers,

                                      Suunto 9 Baro

                                      isaziI 1 Reply Last reply Reply Quote 1
                                      • isaziI Offline
                                        isazi Moderator @Fatih Kale
                                        last edited by

                                        @Fatih-Kale said in Smart sensor:

                                        @Egika Thank you for the clarification.

                                        I am not sure about choosing the HR source but I think when chest strap is connected it is prioritized. If there is no chest strap then wrist HR is measured.

                                        Yes, this is the behavior I also noticed.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

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                                        • freeheelerF Offline
                                          freeheeler @Egika
                                          last edited by

                                          @Egika said in Smart sensor:

                                          Plus I am not sure how to select the chest belt as a HR source in favor of the wrist sensor

                                          I wonder how that works.
                                          If you select activity without HR then neither OHR nor the belt will be recorded. If you select with HR then only OHR will be showing the values. But does the belt overwrite OHR values later? Then it wouldn’t make sense that for swimming OHR is active…?! Should be a toggle instead of automatic recognition.
                                          I don’t use it in the water but I’d like to know because of interest.

                                          …by the way, I like the automatic recognition 👍

                                          living sideways

                                          Brad_OlwinB 1 Reply Last reply Reply Quote 0
                                          • Brad_OlwinB Offline
                                            Brad_Olwin Moderator @freeheeler
                                            last edited by

                                            @TELE-HO @Egika If you start the activity with the belt on, the belt will have priority and if the signal is lost the belt will cache (it can record 2-3h of HR data) and resync with the watch (i.e. when you get out of the water). If you take the belt off during the activity there will be no HR recorded as it does not switch to OHR. I often start gym activities with the watch and belt and leave my watch in the locker, when I return the HR data are synced to the activity.

                                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                            EgikaE 1 Reply Last reply Reply Quote 2
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