Suunto9 battery dies between 17 and 24%
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@daveve “I contacted support using the chat function, they said I’d have to pay for shipping (back and forward). I live in the Netherlands btw.”
They were incorrect. From the link above, if you click on “Netherlands” you get to here https://repair.suunto.com/CustomerPortal/RepairCustomerPortal, which has all the terms and conditions and provides youj with the pre-marked shipping label.
And again, try to look at the problem from another perspective. You tell support a symptom. They can’t diagnose it via chat. What if you called your garage saying “my car doesn’t start, seems to be the battery becuse it struggles when I turn the key and then it just dies out”, and they told you “yeah, changing the battery costs 150 euros”. And once they actually check the car, well no - its’ 1000 euros to replace a different part of the engine, because the issue turns out not to be in the battery"?
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@Spree True I guess I am just a tad dissapointed. I never had any issues with any Suunto in the past and I am always carefull with my stuff. But this watch had it’s issues since the start. The battery issues now was just it for me.
For 41 bucks I’d probably send it in. I’ll let you guys know if I do and what the costs were.
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@daveve I don’t think there’s anything flawless in the world. Even the best company will make a bad piece. Unfortunately, you’ve had the bad luck.
A battery is a consumable item. That’s why it comes with a six-month warranty (at least in our country it does) -
@daveve Just as a side question, I assume it’s older than 2 years? Otherwise it should be covered by warranty of course
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Yes unfortunatelly, it’s almost 2.5 years.
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@daveve
just ordered a second hand grit x pro to have a look beyond the fence
living sideways
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@cosme-costa Too bad… we lost him
Suunto Vertical Titanium Solar
OnePlus Nord 4 -
@surfboomerang
@cosme-costa
don’t worry, you can be sure I will stick with Suunto for many reasons!!
It’s just a glimpse beyond the fence and be prepared for future surveys
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@freeheeler said in Suunto9 battery dies between 17 and 24%:
@daveve
just ordered a second hand grit x pro to have a look beyond the fenceI had one earlier this year and I have my review thread of it on here. Nice looking watch with promising features but it ain’t no 50mm! I found the data fields fields/numbers hard to read whilst I was running because of the size
Regarding the battery, my S9B lasted longer than the GXP and you can also charge the Suunto during an activity where you can’t with the Polar. Does have an all important lock button though hahahaha
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I guess I had a Monday morning model (as we call it over here, meaning that it’s a bad batch). The longest I ever did with my S9B was 6 days. This was in eco mode with about everything turned off. No continues heart rate, no connectivity with phone or other devices, low light, etc.
My Polar is still at 14% on it’s very first charge after almost 10 days. I think it will eak out 12 days. That’s double of what my Suunto ever did.But you are right about the screen. The S9 has a larger screen. It also has a better continues GPS. When doing trails, MTB or open water swimming, the S9 seems to be spot on when it comes to current speed. Hardly has any drops, while the Polar and also my Garmin 820 have a harder time to track the current speed in the woods. I also tested my friends Fenix 6 and used my phone’s GPS and the S9 beats all four devices when it comes to GPS accuracy. Still, my good old Suunto Ambit 3 sport has the best GPS on any device I tried so far.
In a nutshell, I think I’ve had a bad batch. The battery issue is one, but I also had connectivity issues and battery drain in the past. I also had issues with the watch stopping in the middle of a session out of the blue, finding satellites and rarely strange reboots.
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@daveve said in Suunto9 battery dies between 17 and 24%:
I guess I had a Monday morning model (as we call it over here, meaning that it’s a bad batch). The longest I ever did with my S9B was 6 days. This was in eco mode with about everything turned off. No continues heart rate, no connectivity with phone or other devices, low light, etc.
As you say I think your watch was faulty from the begining because this battery duration is not normal.
In my case, my S9B will be 3 years old in 3 weeks and I’m getting around 7/8 days of battery life with 7 to 9 GPS hours in performance mode and 1 hour of non GPS activity per week (No notifications, no HR tracking and no sleep tracking). -
@surfboomerang said in Suunto9 battery dies between 17 and 24%:
Too bad… we lost him
…grit x pro (! “pro” !), does not have a screen for ascent rate… the lock button can for sure not balance out the most important reason why I initially came to Suunto
some things appear to be very nice with polar at first sight. I’m especially curious about sleep tracking and will see tomorrow morning if it makes me sleep tighter
…but maybe I miss and overlooked something in the grit x pro or some mountain relevant data are missing?? I’ll figure that outliving sideways
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Yeah definitely a bad battery batch. FWIW I usually charge mine on a Saturday morning, going off a fairly typical 70km week of running (best GPS selected but no HR) I normally have around 30% of battery left after a full week of usage. I don’t have any notifications enabled but I do use sleep tracking with HR on through the night
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@freeheeler said in Suunto9 battery dies between 17 and 24%:
@surfboomerang said in Suunto9 battery dies between 17 and 24%:
Too bad… we lost him
…grit x pro (! “pro” !), does not have a screen for ascent rate… the lock button can for sure not balance out the most important reason why I initially came to Suunto
some things appear to be very nice with polar at first sight. I’m especially curious about sleep tracking and will see tomorrow morning if it makes me sleep tighter
…but maybe I miss and overlooked something in the grit x pro or some mountain relevant data are missing?? I’ll figure that outI did think that Polar’s app was decent, and their online ‘Polar Flow’ was very good. All the data that you want is there, very informative
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@MiniForklift
then I need to have a closer look for ascent rate in m/h… but I didn’t find it yet… at Suunto I could select it directly from the sport mode list. -
@daveve
did you receive your grit x pro already?
how’s your impression?
