Turn by turn doesnt work

freeheeler · 16 Nov 2022, 21:45

@isazi
I understood from the webside that S9 and S7 should work with TBT

Egika · 17 Nov 2022, 07:20

It’s been some time that I used my S7 using TBT, but can confirm it was working well back then.
So maybe some bug has been creeping in.
@isazi can you report? Chances are good that it is a backend issue and can be solved rather easily…

isazi · 17 Nov 2022, 16:41

@Egika I will report it, maybe something changed in SA.

isazi · 17 Nov 2022, 18:24

Well I reported this to Suunto with logs and everything, if I get an answer I’ll share it here. Hopefully it is an APP or backend issue and can be fixed.

freeheeler · 17 Nov 2022, 18:26

@isazi
thanks for jumping in
…I ran out of kudos

isazi · 17 Nov 2022, 18:28

@freeheeler I have this horrible habit of checking this forum even a quarter of the world away from my usual stomping ground

freeheeler · 17 Nov 2022, 18:32

@isazi
… similar with me… I hope my wife doesn’t ask me for a Suunto forum detox one day

nerones · 17 Nov 2022, 22:54

@isazi Thank you !

northeast_trekker · 18 Jul 2023, 21:24

@isazi I too hadn’t used my S7 for turn by turn in a long time but tried again today after a reboot and it didn’t work. it also would not update the ETA and ETE fields on the map screen with route loaded until I zoomed out halfway through the course and then it would populate them but not refresh them unless I did the show entire route and zoom back into focus navigation mode again. very frustrating as this watch seemingly has lost features just sitting on the shelf somehow…

Martin Besselievre · 6 Aug 2023, 15:38

@isazi Hi, Same issue for me, any news ?

Marco 4 · 25 Aug 2023, 15:48

@northeast_trekker hi there, I have a suunto 9 baro bought 3month ago, works fine with tbt on routes imported from komoot, only thing is that the ultimate warning some 20m before the turn does not show ( the warning 100m before does appear), instead I get the next upcoming one, very disturbing. I contacted Suunto support and after 8 weeks they could only advice me to do a hard reset, which I had done already several times before. So resuming it needs to be some kind of bug, but the suunto technicians are obviously struggling with a solution. I will keep informing if any news from them, but they are very slow in comunicating…

freeheeler · 25 Aug 2023, 17:23

@Marco-4
1st I assume you’ve selected the wrong tread, but don’t worry…
2nd is it possible that the notification get overlayed and you miss one because of that?
I didn’t use I much as my running routes have so many turns that I get nervous with the frequent vibration and sound
did you try on different routes?

Brendan Koop · 1 Sept 2023, 11:53

Hi all. Not sure this adds much to the discussion but I’m also having the same issue with my S7.
I purchased several years ago and tbt worked fine at first. However, this spring it suddenly stopped. I’m creating routes in Komoot, importing them to the Suunto app, and sending to the watch ensuring that tbt is toggled on. The waypoints appear on the app, but once uploaded to my watch they disappear and the route is just a Point A to Point B breadcrumb. I can follow along if I’m constantly checking my screen but that’s silly and drains the battery with the screen constantly turning on.
I also contacted Suunto support to inquire, send logs, etc and was similarly told after waiting more than a month to try a factory reset - which I tried several times already.
Hopefully a solution comes soon as the watch is effectively useless to me now.

Marco 4 · 22 Sept 2023, 13:36

@freeheeler

Got a second email from support advising me to delete and reinstall SA…can you imagine this after 3 months of waiting for a decent solution??
Of course no result, …still no tbt 20m before a deviation. Tried already everything, importing routes via komoot and plotaroute into SA, nothing changes.
Suunto support’s only reaction is to thank me for my patience and they are treating the issue with priority, apparantly unable to trace the bug.
Keep you informed about the outcome. Regards!!

Marco 4 · 30 Sept 2023, 14:34

@Marco-4 said in Turn by turn doesnt work:

@freeheeler

Got a second email from support advising me to delete and reinstall SA…can you imagine this after 3 months of waiting for a decent solution??
Of course no result, …still no tbt 20m before a deviation. Tried already everything, importing routes via komoot and plotaroute into SA, nothing changes.
Suunto support’s only reaction is to thank me for my patience and they are treating the issue with priority, apparantly unable to trace the bug.
Keep you informed about the outcome. Regards!!

Hi, Got another unbelievable answer from suunto support regarding the tbt issue coming up too soon or not even coming up just before a turn. Now they start pointing to komoot as if the fault is with them, just uncapable of coming up with sth useful. They seem to be just a bunch of nitwits, the only thing they come up with is a reset or reinstall, thats more or less it. Anyone having the same issue using komoot(world package unlocked) synchronised with Suunto and not receiving tbt some 20m before the actual turn coming up??? I wish you luck contacting support…🥸🥸you kind a always get someone else using the chat, not knowing about the exact problem and history of (not)solving it…never again suunto for me.

A Former User · 12 Oct 2023, 13:22

@Marco-4 said in Turn by turn doesnt work:

@Marco-4 said in Turn by turn doesnt work:

@freeheeler

Got a second email from support advising me to delete and reinstall SA…can you imagine this after 3 months of waiting for a decent solution??
Of course no result, …still no tbt 20m before a deviation. Tried already everything, importing routes via komoot and plotaroute into SA, nothing changes.
Suunto support’s only reaction is to thank me for my patience and they are treating the issue with priority, apparantly unable to trace the bug.
Keep you informed about the outcome. Regards!!

Hi, Got another unbelievable answer from suunto support regarding the tbt issue coming up too soon or not even coming up just before a turn. Now they start pointing to komoot as if the fault is with them, just uncapable of coming up with sth useful. They seem to be just a bunch of nitwits, the only thing they come up with is a reset or reinstall, thats more or less it. Anyone having the same issue using komoot(world package unlocked) synchronised with Suunto and not receiving tbt some 20m before the actual turn coming up??? I wish you luck contacting support…🥸🥸you kind a always get someone else using the chat, not knowing about the exact problem and history of (not)solving it…never again suunto for me.

And have you tried reaching out komoot? Just to see what do they say? What about routes the come from another 3rd party?

Marco 4 · 12 Oct 2023, 13:22

@André-Faria

Komoot confirms me that nothing changed in their software and using a komoot route on the phone it works indeed perfectly, nicely giving all the tbt warnings as usual. I recently bought me a polar grit x also synchronised with komoot, same route, and working as it has to be, giving all the tbt information exactly as komoot does. Resuming the suunto “support” department still being uncapable resolving this thing now for 5 months…

Just today received another email from SS giving me the following “solution”…you probably can guess the outcome of it….

Greetings and thank you for your patience.

****Please perform the below in the order provided:

Re-install iOS app and restart phone
Sync the watch.
Un-toggle ‘use in watch’ in all of the routes in the Suunto app.
Sync the watch again.
Toggle back ‘use in watch’.
Sync the watch.

This should fix the issue but of course if the situation persists, you are more than welcome to reach out again.

Best regards,
Suunto Support****

Egika · 12 Oct 2023, 13:27

@Marco-4 I am also not getting a notification 20m before the turn.
I get the notification of the next turn if it is far away right after I went around the last one.
Like: “straight in 867m”

then some distance before the actual turn (not sure if it is 100m) I get it again.
No 20m

Is the 20m stated in the manual?

Egika · 12 Oct 2023, 13:33

@Marco-4 I just checked the manual.
Can you check if your watch does not what is described here:

Marco 4 · 12 Oct 2023, 15:57

@Egika

Hi,

Indeed I have just the same way of behaviour as on your watch. I found out that there has to be a tbt 20m before a turn watching a youtube video from gerald zhang schmidt (look for navigation with komoot tbt directions on the suunto 9). You can clearly see the notification around 20m before imediately followed by the info for the next one. So the 20m warning is simply being skipped, sth HAS to be wrong, for sure some kind of bug.
Hopefully within the next update it will be solved, but after my recent contacts with support I doubt it seriously. Fingers crossed.