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HR sensor not always connecting

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  • B Offline
    be1t0n Bronze Member @BrunoH
    last edited by 3 Oct 2023, 16:03

    @BrunoH hi.

    You can. Strap looks fine. It’s not very old. It’s strange that everything else was seeing the sensor at the same time that the S9 wasn’t. The Tickr can link to multiple devices at once and it was rock solid on everything other than the watch.

    1 Reply Last reply Reply Quote 1
    • T Offline
      TiagoSPM
      last edited by 3 Oct 2023, 23:53

      once, when the battery was below 10%, the original suunto belt with new batt, never connected. No matter reseting connections. Then recharged the watch til 21%, turned off wrist HR, then back to connection! Another time, didn´t notice the batt was below 10%, out for a run with the belt, HR was recorded just on wrist… wich accuracy is always worst…

      1 Reply Last reply Reply Quote 0
      • D Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by 4 Oct 2023, 07:37

        I had this problem. Its reported and fixed on next FW update. This is a veru specific scenario it happens. Reboot fixes it

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
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        B 1 Reply Last reply 9 Oct 2023, 13:48 Reply Quote 4
        • T Offline
          Tieutieu Platinum Member
          last edited by Tieutieu 10 Apr 2023, 09:06 4 Oct 2023, 09:05

          I Also had a strange disconnection few weeks ago before an important race.
          The sensor of my HR suunto belt disconnected from my SV. I’ve Tried everything I could (unpairing - reappairing, changing battery, changing belt, SV soft reset, restart…). Never succedeed to connect it again. No reasons, It had worked just fine for hundred of hours and few years…

          I resigned myself to buy another sensor, It works fine. I’ll try the old sensor again someday or with my wife’s S9pp to see if it still works.

          Suunto’s devices at home :
          Vertical titanium solar
          Suunto Race S
          S9pp titanium sand
          Suunto Wing
          S9B titanium Ambassador edition, A3P, X6

          1 Reply Last reply Reply Quote 0
          • B Offline
            be1t0n Bronze Member @Dimitrios Kanellopoulos
            last edited by 9 Oct 2023, 13:48

            @Dimitrios-Kanellopoulos

            Reboot of what? The watch?

            E 1 Reply Last reply 9 Oct 2023, 14:47 Reply Quote 0
            • B Offline
              be1t0n Bronze Member
              last edited by 9 Oct 2023, 13:50

              I can also confirm this issue is the same on the Suunto Vertical

              E L 2 Replies Last reply 9 Oct 2023, 14:48 Reply Quote 0
              • E Offline
                Egika Platinum Member @be1t0n
                last edited by 9 Oct 2023, 14:47

                @be1t0n said in HR sensor not always connecting:

                @Dimitrios-Kanellopoulos

                Reboot of what? The watch?

                this was meant in reply to @TiagoSPM’s comment

                t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                Race S All Black - TI Canary - Titanium Courtney

                B 1 Reply Last reply 9 Oct 2023, 15:09 Reply Quote 1
                • E Offline
                  Egika Platinum Member @be1t0n
                  last edited by 9 Oct 2023, 14:48

                  @be1t0n said in HR sensor not always connecting:

                  I can also confirm this issue is the same on the Suunto Vertical

                  this makes me think it is rather a strap/sensor issue than a watch one.
                  Can you rule out that both BT connections are in use already?

                  t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                  Race S All Black - TI Canary - Titanium Courtney

                  1 Reply Last reply Reply Quote 0
                  • B Offline
                    be1t0n Bronze Member @Egika
                    last edited by 9 Oct 2023, 15:09

                    @Egika Sensor this sensor can connect to more than one thing at a time and is connecting to everything else as expected. The watch will allow me to add it as a sensor but (usually) won’t connect to it for use during an activity.

                    When I’m at the gym it would only have my watch to connect to and nothing else. At home it would connect to my watch and to my bike trainer.

                    These all worked perfectly until recently.

                    I would agree that the issue is with the strap if it wasn’t for the fact that it connects to everything else without issue.

                    E 1 Reply Last reply 9 Oct 2023, 15:17 Reply Quote 0
                    • E Offline
                      Egika Platinum Member @be1t0n
                      last edited by 9 Oct 2023, 15:17

                      @be1t0n thank you for clarification.
                      I am out of ideas now…

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - TI Canary - Titanium Courtney

                      1 Reply Last reply Reply Quote 0
                      • L Offline
                        Likarnik Bronze Member @be1t0n
                        last edited by 10 Oct 2023, 05:54

                        @be1t0n happened to me as well couple of times. I had to pair sensor again. It had nothing to do with bad strap or low battery.

                        B 1 Reply Last reply 14 Oct 2023, 13:46 Reply Quote 0
                        • B Offline
                          be1t0n Bronze Member @Likarnik
                          last edited by 14 Oct 2023, 13:46

                          @Likarnik yeah, pairing again made no difference for me. Really odd.

                          1 Reply Last reply Reply Quote 0
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