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All Data in Suunto App lost

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • F Offline
    freeheeler @Sportsfreund
    last edited by 18 Feb 2024, 06:32

    @Sportsfreund
    and how long did you give the app time to sync to the servers?
    if you expect your data to appear immediately you get the impression it is lost.
    let it sync for half an hour or more, in case you didn’t already and let us know.
    you can also download the sports tracker app to double check

    living sideways

    1 Reply Last reply Reply Quote 2
    • T Online
      Tieutieu Platinum Member @Sportsfreund
      last edited by Tieutieu 18 Feb 2024, 06:35

      @Sportsfreund it happened once to me. I also thought it was lost, but it just needed time to reload all history.
      I would try to reinstall app, log on and wait (without doing anything in the app - pairing watch included - until full history his back).
      You can also check on sports-tracker if your history is still there (same id than SA).
      There is no reason that you « lost » data’s, if you’re logging with the same id you used before.

      [edit : @freeheeler , mind synchronizing ! 😊 ]

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      • S Offline
        Sportsfreund Bronze Member
        last edited by 18 Feb 2024, 09:19

        e6b59768-0c1b-437d-b6a4-b32b2bfff437-image.jpeg

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        • S Offline
          Sportsfreund Bronze Member
          last edited by 18 Feb 2024, 09:21

          Herr it shows more than 3000 activities. But calendar is empty. In my timeline it shows only a few activities over the last 5 years. Same issue in sports tracker app.

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          • S Offline
            Sportsfreund Bronze Member
            last edited by 18 Feb 2024, 09:25

            d99f1dcf-6097-40ed-85fc-7c3100b35d58-image.png

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            • S Offline
              Sportsfreund Bronze Member
              last edited by 18 Feb 2024, 11:18

              Workaround, installed Suunto App again on iOS. Same issue.

              On the website sportstracker, is all my data shown. But neither in sports tracker app nor in Suunto app my data is shown.

              P 1 Reply Last reply 18 Feb 2024, 17:50 Reply Quote 0
              • P Offline
                pavel.samokha @Sportsfreund
                last edited by 18 Feb 2024, 17:50

                @Sportsfreund please send logs

                Opinions expressed are solely my own and do not express the views or opinions of my employer

                S 1 Reply Last reply 18 Feb 2024, 18:57 Reply Quote 0
                • S Offline
                  Sportsfreund Bronze Member @pavel.samokha
                  last edited by 18 Feb 2024, 18:57

                  @pavel-samokha Thx, I sent it yesterday. But there I can’t give description for my problem.

                  S 1 Reply Last reply 19 Feb 2024, 15:05 Reply Quote 0
                  • S Offline
                    Sportsfreund Bronze Member @Sportsfreund
                    last edited by 19 Feb 2024, 15:05

                    @Sportsfreund
                    Now, all my data is back. 🤷🏻‍♂️ 🙏

                    Pavel do you have any information about a workshop from Suunto site?

                    P 1 Reply Last reply 19 Feb 2024, 15:47 Reply Quote 0
                    • P Offline
                      pavel.samokha @Sportsfreund
                      last edited by 19 Feb 2024, 15:47

                      @Sportsfreund yes, we found an issue and it should be fixed now

                      Opinions expressed are solely my own and do not express the views or opinions of my employer

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