Suunto 9 Baro reset during my run today

[Andrija Paunovic]

@wprice99 Hello I have also send to them in finland and they did fix a problem and send it back and they said everything ok with watch crazy unbelievable they don’t fix the watch and now I have to send it again i this day.

And I try everything I also downgrade to previous version but same happen.
I try everything belive me and nothing helps

[krsiakmartin]

Hi. Today i had my first crash ever during run. Suunto 9 Baro, latest software, Trail running - Mountain mode used. Sending logs.

Edit: Well Suunto app says cant send logs ‍️

[jussim]

@krsiakmartin said in Suunto 9 Baro reset during my run today:

Edit: Well Suunto app says cant send logs ‍️

I hope you kept trying. I rarely got the logs send on the first, the second or the third try. But eventually it always finally succeeded, maybe 3-6 hours later.

[krsiakmartin]

@jussim yes, i was successfull next day

[Neil Winston]

This happened to me during a walk on Sunday 17th Dec 2023. I have just sent the log 73546542779600 to Suunto through the app.

[JVallS]

@Neil-Winston
Tagging @freeheeler

[freeheeler]

@JVallS
@Neil-Winston
sorry to hear.
I would recommend getting in touch with support thru their page directly

[jussim]

@atoponce said in Suunto 9 Baro reset during my run today:

This is the 3rd reset I’ve experienced during a run. Thankfully, the previously recorded data is present, but I didn’t notice that it had reset for 5 minutes while running (I don’t look at my watch that frequently).

It’s been a while since this happened to me but this morning it did. 4 km’s into the run I happened to notice the screen going blank. Like you said, previous data was preserved.

Rebooting the watch regularly seemed to help - at least for me - the crashes that were all too regular when beginning an activity but maybe this one’s different when it happens midrun.

[krsiakmartin]

Today my watch did reset just few seconds after activity start. Watch is 9 baro, activity was Trail running mountain, no s+ active. Will send logs on Suunto app (tried already while not being successfull, will try again later).

Is there anything else I can do to help with the problem?

[atoponce]

@freeheeler Had another crash today during a structured workout. How do I get the logs off the watch to send them to you?