Ambit 3 Peak Support

comfortably_numb

All Ambit 3 users need a way to put routes on their watches via the new app when Movescount closes. It’s very worrying that it is not clear whether we will be able to do this. These are expensive bits of kit and I really cannot afford to replace two Ambit 3 watches. @suunto-admin please clarify.

Dimitrios Kanellopoulos

@Tim-Shiles The service is not shutdown yet. That will happen in 2020. Till then there will be development in the new App that already supports basic A3/Traverse support.

comfortably_numb

We need the same functionality in the new app that we currently have in Movescount. Rather than leave people in the dark about this, why not provide some reassurance now? Downloading routes onto my Ambit 3 is what I use the most.

Dimitrios Kanellopoulos

@Tim-Shiles I will say it again perhaps. This is an announcement for 2020 summer the earliest. Currently there is no Route support for A3 in the Suunto app.

Its been 24h perhaps a bit more since the news are out and more news will follow. Till then please wait and the news will come to your email and every channel.

Please use movescount for now

comfortably_numb

@Dimitrios-Kanellopoulos @suunto-admin well, you really should have thought a bit more about your messaging before sending that email and the likely response from your customers with older models. If you cannot give any reassurance now then you clearly did not anticipate these customers’ feelings. At the very least you’ve made a lot of people very concerned about what the future holds for their Ambit 3s, and at worst you are about to lose a lot of loyal customers if they cannot use the FULL functionality of their Ambit 3s post summer 2020. Who made the ridiculous decision to make Ambit 3 and earlier watches effectively obsolete? I suggest you get your customer focus sorted because there are a lot of unhappy people already.

Dimitrios Kanellopoulos

@Tim-Shiles I am not going to debate this with you. I am the messenger. Thanks.
I am trying to express to you that route support for A3 in Suunto app is not a feature denied and you need to hit the messenger thanks

comfortably_numb

@Dimitrios-Kanellopoulos your status of Community Manager suggests you work for Suunto. If this is not the case then please pass on my concerns to Suunto. Thank you.

Dimitrios Kanellopoulos

@Tim-Shiles I am working for Suunto as a contractor but my job is not to debate here. I work as a digitial marker specialist in AmerSports. I do help with the forum and can bring back and forth feedback.

comfortably_numb

@Dimitrios-Kanellopoulos it’s just Suunto’s lack of customer empathy which staggers me. How did they expect Ambit 3 customers to react? I don’t want a debate either, I want subststantive answers. I’ve made my point so I’ll leave it there and trust that Suunto are listening!

Droro

@Tim-Shiles empathy and business decisions often do not correlate.

Dimitrios Kanellopoulos

@Tim-Shiles they are as I am reporting everything that has been talked here.

To be honest with you , on a personal note, I don’t fear about the A3/Traverse but rather about non BT devices (A2 etc)

comfortably_numb

@Droro clearly

craigintransit

As someone who just bought an ambit3 peak over the holidays I’m seriously debating whether I should return it before the return period is up.

climbrunfly

Hi, just to echo what has been already said, as an Ambit3 user, I am very disappointed with Suunto for what is happening. I expected more from you as a company. I will definitely be reconsidering any purchases in the future and will also be thinking about returning the Ambit3 as the company is setting a deadline to the product life. This is contrary to many consumer protection laws.

Brad_Olwin

For those with A3 devices, I would wait a bit, you have 1.5 years and I suspect that more will become clearer in the coming weeks.

dalbocha

@Dimitrios-Kanellopoulos Does it means there are (maybe) plans to support routing download and (hopefully) adjusting of data screens?

freeheeler

@dalbocha
Brad Olwin said in January “in the coming weeks”…
doesn’t matter how many weeks, they’re all coming
so we’re waiting patiently
and enjoy MC a bit longer

lohtse

@TELE-HO said in Ambit 3 Peak Support:

@dalbocha
Brad Olwin said in January “in the coming weeks”…
doesn’t matter how many weeks, they’re all coming
so we’re waiting patiently
and enjoy MC a bit longer

not much longer lol… I am hoping they sort things out soon…