[Resolved] Facebook....unlink another account..a

Nigel Taylor · 25 Jan 2018, 22:09

On People tab on Android app, click “Find Facebook Friends”, error pops up, “Another Suunto app account is linked with this Facebook account. You must first unlink that account at our website by logging in with Facebook”.

How/where do I do this?

I can’t login to Movescount or MySuunto by “logging in with Facebook”. I do have an old Movescount login which I suspect is the problem, but in the social settings there is only Flickr, Youtube and Twitter.
I’ve looked on Facebook itself but can’t see any Suunto apps. Help?!

Dimitrios Kanellopoulos · 26 Jan 2018, 07:59

Cc @Jouko-from-Suunto

Jouko Tyni · 26 Jan 2018, 09:57

@nigel-taylor So you have used Sports-tracker? That is the other account (from Amer Sports Digital). Would it be possible for you to create new credentials for this beta? Or did you just do that and then tried the Facebook login or so?

Nigel Taylor · 26 Jan 2018, 10:50

Ah ok, wasn’t obvious, implication was a Suunto app had some kind of Facebook linkage.
Logged into an old SportsTracker account, disconnected from Facebook, and now in the beta app I can link to Facebook fine.
Resolved.

Dimitrios Kanellopoulos · 26 Jan 2018, 10:52

Thanks for reporting @Nigel-Taylor !!!
Happy to see this is resolved.