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repetitively Strava sync failure

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • D Offline
    D Schilderman
    last edited by 14 May 2019, 19:32

    Hi Suunto users,

    I’ve been using the new Suunto 9 Baro for 10 weeks now. I love the hardware so far… But software wise there has been multiple issues. One issue that annoys me the most is the following:

    • Approximately 10-20% of the runs (4-5 per week) do not sync with strava after successful uploading to the new suunto app (I’m not using movescount since I was advised to use the new software). I have not been able to identify when exactly it occurs (certains of the weeks or something similar). I do think it happens more often if I connect the app with strava AND trainingpeaks. After I disconnected trainingpeaks it still happened but less frequent.

    Anyone has similar issues and has any solution?

    N 1 Reply Last reply 14 May 2019, 19:52 Reply Quote 0
    • N Offline
      Neal Rayner @D Schilderman
      last edited by 14 May 2019, 19:52

      @D-Schilderman Last week was unusual as there was service maintenance. Before that mine was pretty rock solid. Sometimes there is a delay especially if there is a big event at the same time as your activity (e.g. London or Boston marathon). The service doesn’t seem to have quite settled down yet, I’m still waiting for a sync from activity about 5 hours ago today.

      1 Reply Last reply Reply Quote 0
      • J Offline
        jthomi
        last edited by 14 May 2019, 20:46

        In case those activities never show up on Strava, please go here:

        https://forum.suunto.com/topic/2499/download-a-fit-file-from-suunto-app

        1 Reply Last reply Reply Quote 0
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