Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Suunto app login

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
    19 Posts 9 Posters 953 Views 9 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Brad_OlwinB Offline
      Brad_Olwin Moderator @aalfaro5
      last edited by

      @aalfaro5 What operating system???

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      A 1 Reply Last reply Reply Quote 0
      • Anssi AuvinenA Offline
        Anssi Auvinen
        last edited by Anssi Auvinen

        Unable to sync, seem that services are down AGAIN.
        Sports tracker ”503 Service Temporarily Unavailable”

        1 Reply Last reply Reply Quote 0
        • A Offline
          aalfaro5 @Brad_Olwin
          last edited by

          @Brad_Olwin iOS 13, but I called and they told me that there are some issues with that and they are trying to solve it. They gave me instructions not to do anything.

          1 Reply Last reply Reply Quote 0
          • Z Offline
            zangge
            last edited by

            I have the same problem since two days and can no longer log in to Suunto App and Sport Tracker.

            Login to Samsung S6 and Huawei P20 stopped working.
            "Username or password is wrong. If you are trying to sign in with the mo vescount account, please create a new account."bolded text

            Is there a common problem or is it just my account? If all the data of the last years are deleted I get a crisis!!!

            Greets Geri

            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @zangge
              last edited by

              @zangge hey hi.

              Can you try an email reset? Do you still have issues logging in today ?

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              Z 1 Reply Last reply Reply Quote 0
              • Z Offline
                zangge @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos Hi! Yes the same problem ☹! I made a E-Mail-Password-Reset yesterday and today but i don´t get a E-Mail in my MSN Account!

                1 Reply Last reply Reply Quote 0
                • Z Offline
                  zangge
                  last edited by

                  New day, same problem. It looks like my account (email address) has been deleted and I have to register a new account. It can not be possible that my entire training course was deleted !!!

                  It is very frustrating that I can not find a solution to the problem.

                  • With a password reset I do not get an e-mail.

                  • I sent an email to Suunto Support 3 days ago, but did not receive any feedback, as with other requests.

                  Do you have any idea who to contact? I can not accept that my training history of the last 5 years is no longer findable.

                  Please help!!!

                  surfboomerangS Dimitrios KanellopoulosD 2 Replies Last reply Reply Quote 0
                  • surfboomerangS Offline
                    surfboomerang @zangge
                    last edited by

                    @zangge be patient. Last time I contacted Suunto support it took them almost a month before a first reply.

                    Suunto Vertical Titanium Solar
                    OnePlus Nord 4

                    1 Reply Last reply Reply Quote 0
                    • Andrew WalkerA Offline
                      Andrew Walker
                      last edited by

                      Same issue. Actually started the same day I updated app to 1.12. I emailed Suunto app support and got no response. Then I called in on 10/18 and they told me it was a known issue with no ETA for a fix. Told me I would receive an email when it was fixed. I went back to using MovesCount app to push my workouts to Strava in the interim. It is very frustrating.

                      1 Reply Last reply Reply Quote 0
                      • Z Offline
                        zangge
                        last edited by

                        I can understand that very well !!! But it is already relieved that Suunto knows about the mistake. Suunto did not tell you when the problem is resolved? I hope the problem is resolved quickly because I have no access to my entire workout history and planned training programs and routes.

                        1 Reply Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @zangge
                          last edited by

                          @zangge hi can you pm me your username and email?

                          Usually for these cases you should contact support. Here its a forum and we are not support people but we do try the best to help. Keeping a friendly attitude helps a lot.

                          we are humans here not machines

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          Z 1 Reply Last reply Reply Quote 0
                          • Sezer YiğitS Offline
                            Sezer Yiğit
                            last edited by

                            I just finished my training this morning. Stop the watch and started to wait for record my training. It started to record and as you know a green circle started to turn while recording. And now it is evening and it is still turning and I still waiting for record my training.

                            What can I do for stop it? Am I have to wait till the battery charge finish? And what is the problem?

                            freeheelerF 1 Reply Last reply Reply Quote 0
                            • freeheelerF Offline
                              freeheeler @Sezer Yiğit
                              last edited by

                              @Sezer-Yiğit
                              that’s the wrong thread man… and you posted this already in another thread…

                              living sideways

                              1 Reply Last reply Reply Quote 0
                              • Z Offline
                                zangge @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos Thank you for your help. I sent you the data as a PM.
                                I know that a forum is very helpful and I am very grateful that questions and concerns are answered to the best of knowledge.
                                I have contacted the support several times for questions (mail) and never received an answer - my last help was this forum 🙂

                                Thank you for your (an all others) help and the great forum management!

                                freeheelerF 1 Reply Last reply Reply Quote 0
                                • freeheelerF Offline
                                  freeheeler @zangge
                                  last edited by

                                  @zangge
                                  I’ve had this just before… Did you enter your email or did you also try with your username?

                                  living sideways

                                  1 Reply Last reply Reply Quote 0
                                  • Z Offline
                                    zangge
                                    last edited by

                                    Thx for the big support I have found the key of success 😁! It’s not longer possible to log in with a email address - it’s also not my short username! I don’t know why but it’s my pre and last name without a blank!

                                    surfboomerangS 1 Reply Last reply Reply Quote 1
                                    • surfboomerangS Offline
                                      surfboomerang @zangge
                                      last edited by

                                      @zangge hoe did you find that out?

                                      Suunto Vertical Titanium Solar
                                      OnePlus Nord 4

                                      Z 1 Reply Last reply Reply Quote 0
                                      • Z Offline
                                        zangge @surfboomerang
                                        last edited by

                                        @surfboomerang I just tried it!

                                        1 Reply Last reply Reply Quote 0
                                        • First post
                                          Last post

                                        Suunto Terms | Privacy Policy