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    Movescount history import completed, ..., but wrong values !!!

    Scheduled Pinned Locked Moved Digital service transition
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    • P Offline
      PhilDeFer Bronze Member
      last edited by

      Confirmation: Your Movescount history import is completed !
      You did it!
      This is a confirmation that your exercise history from Movescount has been imported to Suunto app.

      That’s the message i got on september 2019. Cool !

      Problem : there are a lot of moves with false Ascent/Descent values !!! This problem is quite old (it tooks months and months to get some solution for this Sunnto App annoying bug) and has been resolved in the current Suunto App version which gives the same values the watch has measured.

      When i was using and testing Suunto App with this bug, i always got false Ascent/Descent values but didn’t care about it because Movescount was my preferred app.

      But Movescount will disappear in 2020… So no choice… I have to use Suunto App (no comment…)

      But how can i have my 920 moves correctly imported in Suunto App ???

      I think that the problem is coming from moves stored on the two services : Movescount (with correct values) and Suunto App (with wrong values). And perhaps importation has not erase the moves already stored in Suunto App with wrong datas ?

      I tried to phone Suunto in France (my country) but after 10 calls, i never got some person answering…

      Any suggestion ? Solution ?

      stromdiddilyS freeheelerF Luís PintoL FredMtF 4 Replies Last reply Reply Quote 1
      • stromdiddilyS Offline
        stromdiddily Gold Members @PhilDeFer
        last edited by

        @PhilDeFer nuke your account and start over with a clean import and sync?

        Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

        User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

        Mff73M 1 Reply Last reply Reply Quote 0
        • freeheelerF Offline
          freeheeler @PhilDeFer
          last edited by

          @PhilDeFer
          can you make an example and share it, please?

          P 1 Reply Last reply Reply Quote 0
          • Mff73M Offline
            Mff73 @stromdiddily
            last edited by

            @stromdiddily said in Movescount history import completed, ..., but wrong values !!!:

            @PhilDeFer nuke your account and start over with a clean import and sync?

            You cannot do that. The MC account has been flagged as sync to SA, and it won’t sync another time 😞

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

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            • P Offline
              PhilDeFer Bronze Member @freeheeler
              last edited by

              @TELE-HO exemple : move on october 3 last year. On movescount, Ascent / descent : 177 m / 178 m.

              On Suunto App, same datas are 408 m / 167 m…

              Other datas are the same, no problem…

              Suunto App 3:10:18.jpg movescount 3:10:18.png

              freeheelerF 4 Replies Last reply Reply Quote 0
              • Luís PintoL Offline
                Luís Pinto Platinum Member @PhilDeFer
                last edited by Luís Pinto

                @PhilDeFer said in Movescount history import completed, ..., but wrong values !!!:

                Problem : there are a lot of moves with false Ascent/Descent values !!! This problem is quite old (it tooks months and months to get some solution for this Sunnto App annoying bug) and has been resolved in the current Suunto App version which gives the same values the watch has measured.

                And a very annoying problem. Moves from Movescount import without lap layout view. 2 imports in different times and issue remain.

                m.png

                Screenshot_2019-10-27-17-56-19-006_com.stt.android.suunto.png

                SR
                Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

                P 1 Reply Last reply Reply Quote 0
                • freeheelerF Offline
                  freeheeler @PhilDeFer
                  last edited by

                  @PhilDeFer
                  I checked few of my activities from last year and two years ago… no problems like this at all.

                  1 Reply Last reply Reply Quote 0
                  • freeheelerF Offline
                    freeheeler @PhilDeFer
                    last edited by

                    @PhilDeFer
                    Screenshot_20191027_185307_com.stt.android.suunto.jpg Screenshot_20191027_185201_com.ecosia.android.jpg

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                    • freeheelerF Offline
                      freeheeler @PhilDeFer
                      last edited by

                      This post is deleted!
                      1 Reply Last reply Reply Quote 0
                      • freeheelerF Offline
                        freeheeler @PhilDeFer
                        last edited by

                        @PhilDeFer
                        can you describe how you did the sync from MC to SA?

                        P 1 Reply Last reply Reply Quote 0
                        • P Offline
                          PhilDeFer Bronze Member @freeheeler
                          last edited by

                          @TELE-HO i did nothing !

                          In 2018, my principal platform was Movescount and sometimes, i used Suunto App but generally un-installed the current version i just tested because the bug with Ascent / descent values wasn’t resolved !

                          I think the problem is perhaps this dual sync ? But i was told that all problems with Ascent / Descent will been solved in some future version and old moves will be automatically updated with correct values.

                          Now, since this bug has been resolved, i’ve switched to Sunnto App because customized sport modes in watch and planning routes needs this App (and because days of Movescount are unfortunately numbered…)

                          In september 2019, i had the opportunity to import all my moves from Movescount to Suunto App. Automatic process, nothing to do.

                          And now, i have discover that some moves are corrupted with these Ascent / Descent problems…

                          Any solution ? I think i’ll perhaps try again to phone Suunto tomorrow ?

                          freeheelerF 1 Reply Last reply Reply Quote 0
                          • P Offline
                            PhilDeFer Bronze Member @Luís Pinto
                            last edited by

                            @Luís-Pinto you’re right !

                            And i just look on some moves with custom time intervals. On Movescount, everything is ok, i have my intervals.

                            And on Suunto App, …, nothing !!! Just the predefined 0,5 km, or 1 km, or 2 km, …

                            Another big importation problem !!!

                            Really, really, really annoying !!! The problem is : we have no choice and are constraint to use this buggy, poor, and powerless Suunto App…

                            My Spartan Ultra is some top watch but if Suunto is unable to bring us some descent software to manage our moves, that becomes some real big problem !

                            Luís PintoL 1 Reply Last reply Reply Quote 1
                            • freeheelerF Offline
                              freeheeler @PhilDeFer
                              last edited by freeheeler

                              @PhilDeFer
                              sounds strange. My values are correct, at least the ones that I’ve randomly checked.
                              Maybe, if you only completed sync today, give it some time. I noticed that HR zones e. g. are incorrect for some hours and become correct after few hours or the next day.

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                              • P Offline
                                PhilDeFer Bronze Member @freeheeler
                                last edited by

                                @TELE-HO i didn’t completed sync today ! It has been completed since 17 september 2019…

                                I don’t think the problem i’ve related will be solved as if by magic…

                                Being constrained to use some new poor and powerless App (that is my opinion on Suunto App) isn’t very amazing… But if importing my old moves is buggy, it becomes really annoying !

                                freeheelerF 1 Reply Last reply Reply Quote 0
                                • freeheelerF Offline
                                  freeheeler @PhilDeFer
                                  last edited by

                                  @PhilDeFer
                                  how do you explain that importing by SA from MC to SA (I understand that is what you did?) worked for me but not for you?

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                                  • Luís PintoL Offline
                                    Luís Pinto Platinum Member @PhilDeFer
                                    last edited by

                                    @PhilDeFer already reported on recent past.

                                    SR
                                    Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

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                                    • P Offline
                                      PhilDeFer Bronze Member @freeheeler
                                      last edited by

                                      @TELE-HO if i had some answer, no need to post on this forum…

                                      freeheelerF 1 Reply Last reply Reply Quote 0
                                      • freeheelerF Offline
                                        freeheeler @PhilDeFer
                                        last edited by

                                        @PhilDeFer
                                        can you make the run you have posted earlier public and share the link here?

                                        P 1 Reply Last reply Reply Quote 0
                                        • P Offline
                                          PhilDeFer Bronze Member @freeheeler
                                          last edited by

                                          @TELE-HO no more public activities on Suunto App : the last time i shared some public activitity, i received some spam comments…

                                          freeheelerF 1 Reply Last reply Reply Quote 0
                                          • freeheelerF Offline
                                            freeheeler @PhilDeFer
                                            last edited by

                                            @PhilDeFer
                                            ok… i just wanted to see the alti profile etc, it’s easier than typing tonns of posts back and forth. but I understand that 👍

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