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Suunto 7 sync issue

Scheduled Pinned Locked Moved Suunto 7
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  • M Offline
    Manuel Silvestri Bronze Member
    last edited by 19 Feb 2020, 08:54

    @NickK I Have the same problem with sync the running activity. It is present in the watch with yellow icon but not in Sunto App, nor in strava and TrainingPeaks. The strange thing is that I subscribed to https://quantified-self.io, connected to my suunto account and the acivity is correctly uploaded!!!

    1 Reply Last reply Reply Quote 0
    • D Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by 19 Feb 2020, 09:43

      Logging in / out of the app (also reinstall ) doesn’t help?

      Does this happen with specific platform (ioS / Android) ?

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      M G 2 Replies Last reply 19 Feb 2020, 10:46 Reply Quote 0
      • M Offline
        Manuel Silvestri Bronze Member @Dimitrios Kanellopoulos
        last edited by 19 Feb 2020, 10:46

        @Dimitrios-Kanellopoulos I reinstalled the Suunto app (I’m using iOS) but the running activity is till missing.

        1 Reply Last reply Reply Quote 1
        • G Offline
          Gareth Stockdale @Dimitrios Kanellopoulos
          last edited by 19 Feb 2020, 13:47

          @Dimitrios-Kanellopoulos I am using android

          D 1 Reply Last reply 19 Feb 2020, 13:47 Reply Quote 1
          • D Offline
            Dimitrios Kanellopoulos Community Manager @Gareth Stockdale
            last edited by 19 Feb 2020, 13:47

            @Gareth-Stockdale and you still have issues?

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            G 1 Reply Last reply 19 Feb 2020, 21:53 Reply Quote 0
            • G Offline
              Gareth Stockdale @Dimitrios Kanellopoulos
              last edited by 19 Feb 2020, 21:53

              @Dimitrios-Kanellopoulos I am still missing that 10 mile run from Sunday. However after a factory reset and sync to phone, my last couple of runs have synced near instantaneously.

              D 1 Reply Last reply 20 Feb 2020, 08:34 Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @Gareth Stockdale
                last edited by 20 Feb 2020, 08:34

                @Gareth-Stockdale factory reset would have wiped all data , so sorry for that.

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                G 1 Reply Last reply 20 Feb 2020, 15:43 Reply Quote 0
                • G Offline
                  Gareth Stockdale @Dimitrios Kanellopoulos
                  last edited by 20 Feb 2020, 15:43

                  @Dimitrios-Kanellopoulos yeah understood, but it was yellow for > 24 hours before that. I guess it’s not sat in the cloud. I have some data on Google fit, can I upload that to suunto app or just Strava?

                  ? 1 Reply Last reply 20 Feb 2020, 15:56 Reply Quote 0
                  • ? Offline
                    A Former User @Gareth Stockdale
                    last edited by 20 Feb 2020, 15:56

                    @Gareth-Stockdale You can use SyncMyTracks to pull data from Google Fit into Strava or Movescount. The latter would throw it over the fence to Suunto assuming you have MC and the accounts are linked. You can also push into Sports Tracker, the original backend for Suunto app.

                    G 1 Reply Last reply 22 Feb 2020, 11:08 Reply Quote 0
                    • G Offline
                      Gareth Stockdale @Guest
                      last edited by Gareth Stockdale 22 Feb 2020, 11:08

                      @NickK I just loaded up laptop (windows 10 pro) but suunto 7 now is not recognised by suuntolink app. Tried all the troubleshooting tips it offers. Any idea?

                      I have tried USB and Bluetooth. I note that even though laptop says it is connected, I end up with two Suunto 7 2782 connections, one paired and one connected. However on my watch it says disconnected. When I click connect, it stays disconnected. But laptop says connected.

                      G 1 Reply Last reply 22 Feb 2020, 12:24 Reply Quote 0
                      • G Offline
                        Gareth Stockdale @Gareth Stockdale
                        last edited by 22 Feb 2020, 12:24

                        @Gareth-Stockdale ignore that, just remembered watch does not connect with those. However as movescount is synced to suunto app, if I can upload to that, it should all appear.

                        G 1 Reply Last reply 22 Feb 2020, 12:49 Reply Quote 0
                        • G Offline
                          Gareth Stockdale @Gareth Stockdale
                          last edited by 22 Feb 2020, 12:49

                          @Gareth-Stockdale looks like sports tracker cannot send back to movescount. Will put up with that run being lost on suunto, but have something on Strava 😉

                          ? 1 Reply Last reply 22 Feb 2020, 17:41 Reply Quote 0
                          • ? Offline
                            A Former User @Gareth Stockdale
                            last edited by 22 Feb 2020, 17:41

                            @Gareth-Stockdale There’s a sync from Movescount to Suunto (if you connected the two) but not in the opposite direction. If you still need to have things in MC, I recommend a third party app like PhoneGap or SyncMyTracks.

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