Satisfaction guaranteed on purchase

[ursoos]

This is another stupid question, but… There isn’t any support contact other than phone. It’s my first interaction with Suunto and I’m super surprised that any company woukd stick to phone only support in 2020.

[Randy Penn]

@ursoos They have live chat available also.

[isazi]

And email.

[ursoos]

Thank you both!
This was my mobile browser (Brave) blocking the chat button at the Suunto webpage.
I managed to get to chat and got answer that it’s Suunto return policy and then got disconnected.
So, I used my desktop browser and started again to make sure and here’s how it went:

Patrick (2/21/2020, 10:43:11 PM): I am Patrick, how can I help you? 
ursoos (2/21/2020, 10:43:24 PM): Welcome back Patrick 
ursoos (2/21/2020, 10:43:44 PM): So, about Suunto 7 - upon purchase webpage says "Satisfied or your money back" 
ursoos (2/21/2020, 10:44:18 PM): I'm sure it's not about the standard return policy, so can you advise what are terms of Suunto 7 purchase? 
ursoos (2/21/2020, 10:44:47 PM): Link here: 
https://www.suunto.com/en-gb/Products/sports-watches/suunto-7/suunto-7-graphite-copper/ 
Patrick (2/21/2020, 10:47:13 PM): Hello, ursoos. 
Patrick (2/21/2020, 10:47:39 PM): That "Satisfied or your money back" is our return policy. 
Patrick (2/21/2020, 10:48:04 PM): If you are not "Satified," you will have your money back. 
ursoos (2/21/2020, 10:48:34 PM): So, for how long I can try out watch to decide whether I want to keep it or not? 
Patrick (2/21/2020, 10:48:55 PM): I believe I gave you the details earlier. 
Patrick (2/21/2020, 10:49:33 PM): For UK, it is within 15 days upon product receipt. 
ursoos (2/21/2020, 10:50:16 PM): But... this page says "The products have not been used,
The products are in their original, undamaged packaging. Packages opened with care are not be considered damaged.
" 
ursoos (2/21/2020, 10:50:41 PM): So is this what you mean "satisfaction guarantee"? 
Patrick (2/21/2020, 10:52:38 PM): I do not understand what you mean. We are proud of our product and we believe that it is of good quality that's why we give Customers options to return the product if they are not "satisfied." 
ursoos (2/21/2020, 10:52:56 PM): I understand this 
ursoos (2/21/2020, 10:53:11 PM): It's genuine question, I want to be sure what are the terms. 
Patrick (2/21/2020, 10:53:11 PM): What is it that you are really asking? 
Patrick (2/21/2020, 10:53:24 PM): I already gave it to you. 

After that “Patrick” closed chat. Don’t remember when was a last time that I had a customer support person not even trying to be nice.

Would be glad if someone can share with me Suunto e-mail address as I would like to contact them about this, it’s not listed at support page link text

[sartoric]

maybe it was removed to focus on chat , I don’t know

[Bulkan]

@ursoos What do you need?

[ursoos]

@Bulkan Support e-mail address would be great.

[isazi]

@ursoos support@suunto.com

[Dimitrios Kanellopoulos]

That is a marketing term I suppose.

You have 15 days to return the product undamaged and so as the packaging.

[Fenr1r]

Did the initial company statement specify whose “satisfaction” would be “guaranteed”? I imagine Suunto enjoy making sales.