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Offline maps don't dowload

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  • D Offline
    Dimitrios Kanellopoulos Community Manager
    last edited by 6 Mar 2020, 13:24

    try to reboot the watch.

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
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    G 1 Reply Last reply 6 Mar 2020, 13:40 Reply Quote 0
    • G Offline
      giulio @Dimitrios Kanellopoulos
      last edited by 6 Mar 2020, 13:40

      @Dimitrios-Kanellopoulos
      I tryed now…
      Don’t work…
      I cheked every thing.
      Nothing

      ? 1 Reply Last reply 6 Mar 2020, 14:47 Reply Quote 0
      • ? Offline
        A Former User @giulio
        last edited by 6 Mar 2020, 14:47

        @giulio You sure the watch is connected to wifi and is on the charger? And nothing interrupts download when you put it on the charger?

        1 Reply Last reply Reply Quote 0
        • D Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by 6 Mar 2020, 15:24

          When it’s on the charger it should show downloading maps with an animation. Alertnative clear cache of the Suunto app on the watch

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          G 1 Reply Last reply 7 Mar 2020, 13:00 Reply Quote 0
          • G Offline
            giulio @Dimitrios Kanellopoulos
            last edited by 7 Mar 2020, 13:00

            @Dimitrios-Kanellopoulos
            I try but nothing.
            I have a doubt…
            May be that it downolad only router wi fi alone?
            I had connect watch to router wi fi of my phone (that is recognized)
            Excuse me for english.
            What do you thing?

            B 1 Reply Last reply 7 Mar 2020, 13:51 Reply Quote 0
            • J Offline
              johann.fuehrer Bronze Member
              last edited by 7 Mar 2020, 13:41

              Hello, I have had it downloaded today wi WiFi but it took some 15 minutes (I have 100mBit downlink from the provider). So maybe it’s downloading but you have to wait…?

              1 Reply Last reply Reply Quote 0
              • B Offline
                Brad_Olwin Moderator @giulio
                last edited by 7 Mar 2020, 13:51

                @giulio You need a WiFi connection to router or your phone as a hotspot and the watch needs to be on the charger and it will download the maps automatically. Check to make sure you see a WiFi connection on the watch.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                G 1 Reply Last reply 7 Mar 2020, 15:56 Reply Quote 0
                • G Offline
                  giulio @Brad_Olwin
                  last edited by 7 Mar 2020, 15:56

                  @Brad_Olwin
                  Not working…i did so many times…
                  Wifi is on
                  I will write suunto or send back

                  D 1 Reply Last reply 7 Mar 2020, 16:06 Reply Quote 0
                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @giulio
                    last edited by 7 Mar 2020, 16:06

                    @giulio try to do a full reset of the watch, make sure you dont have some kinda of firewall. Also plese show us what it says

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    G 2 Replies Last reply 8 Mar 2020, 09:15 Reply Quote 0
                    • G Offline
                      giulio @Dimitrios Kanellopoulos
                      last edited by 8 Mar 2020, 09:15

                      @Dimitrios-Kanellopoulos
                      Thanks a lot!!
                      I try hard reset and reinstall app on phone but situation doesnt change.
                      Now i will try with another wifi

                      B 1 Reply Last reply 10 Mar 2020, 02:17 Reply Quote 0
                      • B Offline
                        Brad_Olwin Moderator @giulio
                        last edited by 10 Mar 2020, 02:17

                        @giulio Is your WiFi connection working? Can you download an app on GooglePlay?

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                        G 1 Reply Last reply 10 Mar 2020, 06:52 Reply Quote 0
                        • G Offline
                          giulio @Brad_Olwin
                          last edited by 10 Mar 2020, 06:52

                          @Brad_Olwin
                          Hi,
                          Yes i can download app but maps no…
                          Seem to be suspended for hours…
                          And nothing…
                          But i use phone router…thats why i had a doubt and i will try another wifi when i will can

                          M 1 Reply Last reply 10 Mar 2020, 08:01 Reply Quote 0
                          • M Offline
                            Mff73 @giulio
                            last edited by 10 Mar 2020, 08:01

                            @giulio
                            I have no S7, but read all this stuff in case 🙂
                            I read that S7 must be plugged on the charger to dowload offline map. Did you do it like that ?

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
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                            G 1 Reply Last reply 10 Mar 2020, 08:25 Reply Quote 0
                            • G Offline
                              giulio @Mff73
                              last edited by 10 Mar 2020, 08:25

                              @Mff73
                              Of course…i wrote this always

                              M 1 Reply Last reply 10 Mar 2020, 10:14 Reply Quote 0
                              • M Offline
                                macdav Bronze Member @giulio
                                last edited by 10 Mar 2020, 10:14

                                @giulio I had problem in hotel, where connection to the wifi must have been agreed on the phone (you had to agreed with some rules). Therefore the connection of S7 to the wifi didn´t work (can´t did it on the watch). Can help

                                G 1 Reply Last reply 10 Mar 2020, 11:05 Reply Quote 0
                                • G Offline
                                  giulio @macdav
                                  last edited by 10 Mar 2020, 11:05

                                  @macdav
                                  I know…thanks ,it s not my case

                                  1 Reply Last reply Reply Quote 0
                                  • G Offline
                                    giulio @Dimitrios Kanellopoulos
                                    last edited by 15 Mar 2020, 18:34

                                    @Dimitrios-Kanellopoulos
                                    Hi, about download offline maps i see that work only with wi-fi via adsl or fiber not with hot-spot of the smartphone…
                                    So, i think this must be considered a bug or suunto can add this feature(use wifi router of smartphone).
                                    Can you send this to suunto?
                                    Excuse my english!!

                                    D 1 Reply Last reply 16 Mar 2020, 09:30 Reply Quote 0
                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager @giulio
                                      last edited by 16 Mar 2020, 09:30

                                      @giulio I am sure they do work with hotspot for me at least.

                                      CAn it be some restriction from your provider with the hotspot? Some providers do not allow tethering

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      G 1 Reply Last reply 16 Mar 2020, 09:44 Reply Quote 0
                                      • G Offline
                                        giulio @Dimitrios Kanellopoulos
                                        last edited by 16 Mar 2020, 09:44

                                        @Dimitrios-Kanellopoulos
                                        It’ strange…
                                        My hot spot with my operator can connect to pc and smart box but s7 not…
                                        Only with adsl

                                        S B 2 Replies Last reply 16 Mar 2020, 09:50 Reply Quote 1
                                        • S Offline
                                          sartoric Moderator @giulio
                                          last edited by 16 Mar 2020, 09:50

                                          @giulio
                                          Maybe it uses some data protocol that is filtered by the provider.

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