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    S9B - nothing but problems, how can you praise this watch?!

    Scheduled Pinned Locked Moved Suunto 9
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    • Brad_OlwinB Offline
      Brad_Olwin Moderator @Cuba1hr
      last edited by

      @Cuba1hr I will add we are here to help but some of us (me included) would rather have you ask than complain. I spent the better part of the last hour dispelling what you say is not working. I don’t mind but is sure is easier when you ask for help. When something is not working correctly as calories, we can try to dive in and help you to understand what is wrong. Again, I am fine if you don’t like the watch or UI but those are things that are unlikely to change much with this watch.

      I am happy to help again if you ask but I won’t respond again to complaints. I think you can understand why and I am not trying to be rude.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      1 Reply Last reply Reply Quote 3
      • Cuba1hrC Offline
        Cuba1hr
        last edited by Cuba1hr

        Understood, but I try to get to like this watch and it surprises me unexpectedly every once in a while.

        I wanted to explain and say everything so you could understand better all the details.
        I will try to behave myself:) Moderator can modify the title if it is too harsh.

        Also nobody commented restart after selecting SuuntoPlus or heartrate detected on black piece of rubber. Just saying.
        I will get back with the news tomorrow, time for bed.

        EDIT:
        I couldn’t wait. Set up everything now and after hard reset earlier mentioned things work.

        1. Backlight works as it is supposed to, as Suunto imagined and like is described in manual
        2. The calories count with bluetooth sensor now works, in custom Indoor cycling. It is kind of slow in change, somehow like the number does not change in same time intervals (my impression), but it works. On Polar that counting is smoother. I still have to compare difference between calories from the same sensor at the same time on S9 vs V800. Last time there was a big difference in active calories (about 150 from earlier post) during 47 minutes activity. Still don’t know why.
        3. OK
        4. Nothing can be done, but I have backlight on tap again. I am wondering if there is a noticeable difference in low light screen visibility between sapphire and mineral glass version of watches (S9 vs S5)

        …maybe I found the answer about screen on, not so good, latest review of Suunto 5 from official Suunto site:

        " This review is from Suunto 5 White
        TERRIBLE!!

        Very poor product! The watch screen is pathetic. You cannot see it while running and it is unreadable on tree covered trails. The heart rate readings are all over the place and the GPS is constantly disconnecting. Overall a Terrible product… Sunto is very poor company."

        Even I, with all my complaints gave 3 stars, more than this guy, but for S9B. Unfortunately it was removed after few days.
        Some of things since then improved, some are still missing and still hoping for.

        Brad_OlwinB 1 Reply Last reply Reply Quote 0
        • BulkanB Offline
          Bulkan Moderator
          last edited by

          Do you have your settings about weight, height, age… in the watch done? Is necessary to count the calories well.

          Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

          1 Reply Last reply Reply Quote 0
          • Cuba1hrC Offline
            Cuba1hr
            last edited by

            @Bulkan

            Yes, I mentioned it earlier here:
            https://forum.suunto.com/topic/4198/calorie-estimate-very-low-for-cycling-activity/3

            Almost same settings in Polar and Suunto.
            I wanted to test that today, but I was “distracted” with mentioned problems I had with calories at 0.
            I don’t know if it was counting/showing calories during cycling because I started S9 and couldn’t see a thing on display so I followed data on V800.

            Maybe it is also resolved now with hard reset.

            Probably tomorrow I won’t have time, but the day after tomorrow I will test that again.

            BulkanB freeheelerF 2 Replies Last reply Reply Quote 0
            • BulkanB Offline
              Bulkan Moderator @Cuba1hr
              last edited by Bulkan

              @Cuba1hr ok, I didn’t see it, reading with a baby and 4 hours of sleep two days in a row… sorry.

              Let us know, is strange the thing about calories.

              I use customs in all the sports.

              Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

              1 Reply Last reply Reply Quote 0
              • freeheelerF Offline
                freeheeler @Cuba1hr
                last edited by

                @Cuba1hr
                hang on, you use one chest strap for 2 watches?

                living sideways

                1 Reply Last reply Reply Quote 0
                • Brad_OlwinB Offline
                  Brad_Olwin Moderator @Cuba1hr
                  last edited by

                  @Cuba1hr Ok, the restart should not have happened with SuuntoPlus. I have been using SuuntoPlus for quite some time now and have not had a restart in a long time. If it happens again, capture the logs in Suuntolink and send them to Suunto. You can copy the log link here and ping Dimitrios. If you have found a new bug they will fix it.

                  Second, the watch should not attempt to get HR on rubber. However, it does not have a contact sensor so if you start an activity with OHR on the watch will attempt to get a reading. Best thing to do is to turn off Wrist HR in the settings before the exercise.

                  If the tap on the screen is not giving you enough brightness, turn up the percent brightness in settings until it is acceptable, it can get fairly bright but will be better when it is dark. The backlight does not help when there is ambient light.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  1 Reply Last reply Reply Quote 2
                  • Cuba1hrC Offline
                    Cuba1hr
                    last edited by

                    @TELE-HO
                    Yes, 1 strap, 2 watches at the same time. Suunto over Bluetooth and Polar over 5kHz (like it usually transmits while sensor is under water or on Gym equipment). It should be the same data watches receive.

                    I already reset the watch, so I guess the logs are gone.

                    I disable OHR for cycling while watch is on a bike bar mount, but this was only for taking picture of watches in dark when suddenly HR was showing on the screen.

                    Brightness with light on is enough even at 5 or 10% in my scenario. Of course it gets better as darker surrounding gets.
                    I will post the comparison of calories between watches again, tomorrow probably.

                    freeheelerF H 2 Replies Last reply Reply Quote 0
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager
                      last edited by

                      Use white theme for better brightness.

                      Enable touch and backlight to manual , 2 finger touch sets leight to on.

                      Calories on cycling without a heartrate are low. This is a deliberate decision since especially indoor cycling has no watt input or hr. How would some predict those?also calories include bmr.

                      I read one by one your problems and I think you are just not used to operating the watch , you didn’t read the manual for some cases and started a bit aggressively to chat with people that try to help you.

                      If you think that backlight with the white theme is not ok for you (for me it lights up the whole f room) make sure you have not lowered the brightness or put powersaving on.

                      Regarding your comment about fused track etc I suppose you are not an ultra runner.

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      N 1 Reply Last reply Reply Quote 9
                      • N Offline
                        nseslija Bronze Member @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos 👏🏻👏🏻👏🏻

                        Ambit 2S
                        Ambit 3 Peak
                        Suunto 9 baro
                        Suunto Vertical Ti Solar

                        1 Reply Last reply Reply Quote 3
                        • freeheelerF Offline
                          freeheeler @Cuba1hr
                          last edited by

                          @Cuba1hr
                          I might be wrong or I’m doing it wrong… but when I did S9B and A3PS comparison I had to check that first S9B gets the chest belt signal and I had to run without HR on the A3PS. When I stopped the activity I first had to stop S9B as it already had all the chest belt HR data and only then A3PS, as it will collect the recorded data later.
                          What I think is that your chest belt sends HR data to your polar watch and your S9B will not receive this data since it only measured OHR.

                          and the rest, I agree with Dimitrios.
                          …plus, I can even read a book with my backlight…

                          living sideways

                          cosme.costaC 1 Reply Last reply Reply Quote 0
                          • cosme.costaC Offline
                            cosme.costa @freeheeler
                            last edited by cosme.costa

                            @TELE-HO Polar chest straps, at least H10 can work at the same time with devices, one in one frequency and another in the other, or ANT+ and BLE. @Cuba1hr is right on that, I do not if there are issues or delays because I never tested it but the specs clearly says they they can “cast” two devices at the same time and in the app settings you can enable or disable it.

                            M freeheelerF 2 Replies Last reply Reply Quote 2
                            • H Offline
                              hel790 @Cuba1hr
                              last edited by

                              @Cuba1hr replace H7 by a H10 and you will no longer have those issues. I have no issues sharing HRM with a H10 between a Vantage V and a Suunto 9 Baro

                              1 Reply Last reply Reply Quote 1
                              • M Offline
                                Mi_chael Bronze Member @cosme.costa
                                last edited by

                                @cosmecosta said in S9B - nothing but problems, how can you praise this watch?!:

                                @TELE-HO Polar chest straps, at least H10 can work at the same time with devices, one in one frequency and another in the other, or ANT+ and BLE. @Cuba1hr is right on that, I do not if there are issues or delays because I never tested it but the specs clearly says they they can “cast” two devices at the same time and in the app settings you can enable or disable it.

                                3 devices at the same times.

                                2 Bluetooth and 1 Ant+ (IOS Sufferfest app, S9 for Bluetooth and Element Roam for Ant+)

                                😁

                                1 Reply Last reply Reply Quote 2
                                • freeheelerF Offline
                                  freeheeler @cosme.costa
                                  last edited by

                                  @cosmecosta
                                  nice, if it’s the same for H7, that @Cuba1hr has, then my suspicion can be excluded.

                                  living sideways

                                  H 1 Reply Last reply Reply Quote 0
                                  • H Offline
                                    hel790 @freeheeler
                                    last edited by

                                    @TELE-HO no. H7 only allows a single BT connection (plus a 5KHz broadcast)

                                    freeheelerF 1 Reply Last reply Reply Quote 1
                                    • ? Offline
                                      A Former User
                                      last edited by

                                      S9B is my baby. Wearing it day and night. I take it off only for shower.
                                      I wear it because it is the most precise und accurate watch for me with outstanding features like fused alti, battery modes, battery duration, durability…
                                      Watch also gets better and better with SW Updates…!
                                      I went through much and I won’t go away from Suunto because I’m so happy.
                                      No experience with Indoor… Always outside…
                                      If you are serious in mountains and the long run, no other option (for me).

                                      1 Reply Last reply Reply Quote 7
                                      • freeheelerF Offline
                                        freeheeler @hel790
                                        last edited by

                                        @hel790 said in S9B - nothing but problems, how can you praise this watch?!:

                                        @TELE-HO no. H7 only allows a single BT connection (plus a 5KHz broadcast)

                                        then it still could be the reason why he does not see calories… well anyway, he has a bunch of inputs now to get his issues solved 👍

                                        living sideways

                                        1 Reply Last reply Reply Quote 1
                                        • Cuba1hrC Offline
                                          Cuba1hr
                                          last edited by

                                          I still haven’t got the time for new longer exercise.

                                          I don’t plan to use 2 watches in the future, but I wanted to see the differences in number.

                                          Some things mentioned couple of times some of you ignored, that’s the reason I was detailed and again there are mentioned things that I confirmed are fine now.

                                          White theme is worse without backlight. With backlight for sure is brighter.
                                          Just for comparison, on V800 dark theme is much more readable without backlight, on Suunto not much difference. That’s cleared, backlight works.
                                          I barely used backlight on V800 (and had physical button by the way), only in pitch dark if I didn’t have my headlamp on me in such cases.

                                          I have read the manual couple of times some parts. Touch enabled, but no light. That is now resolved after reset.

                                          Calories on cycling in my case ARE HIGH on Suunto in my case:) I WEAR H7, once again.
                                          Not an ultra runner, up to two hours are my runs max. I had couple of longer hikes (up to 10 hours) in my life.

                                          Difference between H7 and H10…for my needs H7 is enough and never had a problem (not using ANT+, memory, etc.). Maybe if the battery lid becomes unopenable I’ll be forced to buy a new sensor.

                                          Most of my issues are resolved by hard reset as I mentioned earlier. My wishes on the other hand are for another topic.
                                          Tomorrow we’ll see the difference again, is something still wrong or is it OK now with calories comparison.
                                          First I start S9B to pick up the bluetooth signal and after that I start activity on Polar so it gets gymlink or whatever they call it. They should be similar in calories consumption, but I already mentioned that S9B exaggerates with steps count certainly.

                                          857 steps today (miband worn on dominant right hand), all day sitting and working in front of the computer and on S9B (left hand) there are 3210 steps. How?! That is something for urgent fix, unless my watch…is too sensitive for some reason:)

                                          Remember it was reset. It is not that I am aggressive and mean, but there are still some of the problems mentioned by me or others. I know most of you want to help.
                                          That’s just stupid because I know I have not moved at all today, to grab a lunch in the kitchen and back maybe.
                                          Active calories 24 vs 112, 20$ vs 600$. Difference, the gap is larger with increase of steps in reality when active.

                                          Brad_OlwinB ? 2 Replies Last reply Reply Quote 0
                                          • Brad_OlwinB Offline
                                            Brad_Olwin Moderator @Cuba1hr
                                            last edited by

                                            @Cuba1hr I know something about how the body expends and produces calories. All I can say is ANY device that you can wear is giving a fanciful estimation of the calories that you are expending. Unless you have the proper equipment you do not have a good grasp on active calories. So you may think that one device is more accurate than the other but that may not be true.

                                            Steps are another matter but there, the amount of arm movement will dictate the number of steps.

                                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                            A 1 Reply Last reply Reply Quote 2
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