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    Transition problems from Movescount

    Scheduled Pinned Locked Moved Digital service transition
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    • A Offline
      Albert Borrull @Mff73
      last edited by

      @Mff73 Hi. I’ve lost it seems all the images from my moves and in some case also description, but I do not use Sport Tracker, so I can’t verify.

      Mff73M Olli2709O 2 Replies Last reply Reply Quote 0
      • Mff73M Offline
        Mff73 @Albert Borrull
        last edited by

        @Albert-Borrull
        Your credentials for SA will work in sports-tracker.com site (normally) and you may see your activities there. Don’t consider it as SA Web site, but databases are the same but all data may not be displayed correctly.
        But in my case, all pictures missing in SA are shown in Sport Tracker. Meaning that it could only be a SA display bug.

        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
        Suunto Vertical all black
        Wife : S9PP
        SA: Always the latest beta :)
        Android 13, Galaxy S205G

        A Olli2709O 2 Replies Last reply Reply Quote 1
        • A Offline
          Albert Borrull @Mff73
          last edited by

          Hi @Mff73
          thanks a lot for your answer, You’re right I can access Sport Tracker with my suunto account and pictures are there !!! so… why I can’t see there in my SA?? I do not need a great exercice application so SA is enough for me, and I expected to have all the information there, including pictures as transition it’s supposed to do.

          do you know what happens? you suggest a bug, but I can’t see any information about them
          thanks a lot !
          albert

          Mff73M 1 Reply Last reply Reply Quote 0
          • Mff73M Offline
            Mff73 @Albert Borrull
            last edited by

            @Albert-Borrull
            https://forum.suunto.com/topic/3761/photos-not-shown-properly-in-sa

            And @Dimitrios-Kanellopoulos has already open a ticket 😉

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            1 Reply Last reply Reply Quote 1
            • Olli2709O Offline
              Olli2709 @Mff73
              last edited by

              @Mff73 I have the same problem since yesterday. At first i could see all pictures in the first view in the daybook. If i select a move , the foto is not shown there, only the gps-map. I deinstalled the SA and after reinstall the most fotos were also deleted in the first daybook view, but only zhe fotos i synced with movescount months ago. Please help, i love my fotos 😩!!!

              Mff73M 1 Reply Last reply Reply Quote 0
              • Mff73M Offline
                Mff73 @Olli2709
                last edited by

                @Olli2709
                no help possible from us. Only Suunto to aknowledge this bug and solve it.
                Try to connect to sporttracker to see if photos are there, and then, you will know photos are not lost, but not displayed in SA.

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                Olli2709O 1 Reply Last reply Reply Quote 0
                • Olli2709O Offline
                  Olli2709 @Mff73
                  last edited by

                  @Mff73 Thanks for your help. My girlfriend has the same problem… But i have never been connected to sporttracker before, so why should i find my pictures there? Suunto doesn’t answer on my questions since months 😕 …

                  Olli2709O 2 Replies Last reply Reply Quote 0
                  • Olli2709O Offline
                    Olli2709 @Olli2709
                    last edited by

                    This post is deleted!
                    1 Reply Last reply Reply Quote 0
                    • Olli2709O Offline
                      Olli2709 @Olli2709
                      last edited by

                      @Mff73 @Olli2709 New knowledge: It was a good idea with “sportstracker” ! I look on the website on my PC, logged in with the same datas as with the suunto app (!?) and it looks like the suunto app and all my pictures were there 👍 😊 . So than i download the sportstracker app on my iphone, logged in, and the same pictures missing in the suunto app are missing in sportstracker app, too 😮 . Same time on my PC i can see them !!! What happend ???

                      isaziI Mff73M 2 Replies Last reply Reply Quote 0
                      • isaziI Offline
                        isazi Moderator @Olli2709
                        last edited by

                        @Olli2709 what happened is that, at least today, ST and SA share a common database. The good think is that your pictures are there, they are not lost, and I am sure they will appear in SA at some point.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        Olli2709O 1 Reply Last reply Reply Quote 0
                        • Olli2709O Offline
                          Olli2709 @isazi
                          last edited by

                          @isazi Thank you isazi, that calms me down. There are several pics i would really miss in my moves. Thank you guys for your answers!!

                          1 Reply Last reply Reply Quote 0
                          • Mff73M Offline
                            Mff73 @Olli2709
                            last edited by

                            @Olli2709 said in Transition problems from Movescount:

                            @Mff73 @Olli2709 New knowledge: It was a good idea with “sportstracker” ! I look on the website on my PC, logged in with the same datas as with the suunto app (!?) and it looks like the suunto app and all my pictures were there 👍 😊 . So than i download the sportstracker app on my iphone, logged in, and the same pictures missing in the suunto app are missing in sportstracker app, too 😮 . Same time on my PC i can see them !!! What happend ???

                            @Olli2709 + @Albert-Borrull
                            Don’t hesitate to vote on my original post : here : https://forum.suunto.com/topic/3761/photos-not-shown-properly-in-sa

                            It is SA related, it is a bug, this forum and beta channel is here to find bugs 🙂 and let Suunto acknoledge it

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                            Suunto Vertical all black
                            Wife : S9PP
                            SA: Always the latest beta :)
                            Android 13, Galaxy S205G

                            A 1 Reply Last reply Reply Quote 1
                            • A Offline
                              Albert Borrull @Mff73
                              last edited by

                              thanks @Mff73 , I’ve just voted your post, hopfully suunto says something soon. It they want fo facilitate transition they should avoid these sort of errors, not displaying pictures is for me a significant issue.
                              albert

                              Olli2709O 1 Reply Last reply Reply Quote 1
                              • Olli2709O Offline
                                Olli2709 @Albert Borrull
                                last edited by

                                @Albert-Borrull You are absolutly right !!!

                                1 Reply Last reply Reply Quote 1
                                • Olli2709O Offline
                                  Olli2709
                                  last edited by

                                  today installed Suunto update 1.20.0, but my fotos are still missing 👿 !!!

                                  1 Reply Last reply Reply Quote 0
                                  • Olli2709O Offline
                                    Olli2709 @Albert Borrull
                                    last edited by

                                    @Albert-Borrull Do you still have the issue with the lost fotos?? After 2 updates (the last one today) it is still the same … no fotos !!!

                                    zvonejanZ Mff73M 2 Replies Last reply Reply Quote 0
                                    • zvonejanZ Offline
                                      zvonejan Bronze Member @Olli2709
                                      last edited by

                                      @Olli2709

                                      ammm guys, do you really hope, that photos will show up? Only another transition could hypothetically solve this

                                      1 Reply Last reply Reply Quote 0
                                      • Mff73M Offline
                                        Mff73 @Olli2709
                                        last edited by

                                        @Olli2709
                                        For any news, don’t hesitate to go there 😉 i check for each new versions.
                                        https://forum.suunto.com/topic/3761/photos-not-shown-properly-in-sa

                                        @zvonejan ,
                                        yes, and no 🙂

                                        Some photos are in ST databases, and not shown in SA --> bug, so i hope there will be a fix (there should, this issue has been acknoledged as “Known” 🙂 )

                                        For photos that have not passed the transistion, you may be right, 😞 they might be lost.

                                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                        Suunto Vertical all black
                                        Wife : S9PP
                                        SA: Always the latest beta :)
                                        Android 13, Galaxy S205G

                                        1 Reply Last reply Reply Quote 1
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