Suunto Spartan Ultra freezing problem
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In the last few days, my Suunto Spartan Ultra started to freeze every time I run more than 10 km outdoors with GPS on. The freezing lasts more or less one minute and after it the Spartan shut down and restart.
The activity stays recorded on the watch, I can sync it with my smartphone without any problems but if I try to look at the same file on the watch registry book I get some sort of blank activity with 0:00 like in the picture below. Finally if I click to see the respective details I get nothing at all.
I already tried the normal things like resetting the Spartan through the Suunto App and searching for this error on the internet but nothing worked.
I use my Spartan for so long (+/- 4 years), mostly daily to record my runnings and this is the first time that I get this sort of problem.
Does anyone have any idea what the problem might be?
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I am not sure if a reset through Suunto App also re-flashes the firmware of the watch. If it doesn’t, you could try to re-flash the watch again.
After resetting the watch, do not modify any settings and see if the watch freezes again after 10 km. If it does, you should probably contact Suunto Support. If it doesn’t it is probably related to a combination of settings in the watch.
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@surfboomerang thanks for the tip! I will try your suggestion and see if it works.
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@surfboomerang I followed your instructions and it worked, the Spartan never froze again!
Maybe the cause of the problem was one display view that I had with 7 data fields. It was the first time that I used so many fields and it was also a recent change.
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Good to hear that it works now. The 7 datafield display should work, but at least you know it isn’t a hardware fault and you can start troubleshooting the settings.
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Unfortunately, the problem continues
Today the Spartan froze once again after marking 10 km and I didn’t add the 7 data field display. I ran with the original running mode of the watch and nothing more.
I will try the customer support.
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@Diogo-Baena better contact support, may be that there is a problem with the device.
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I agree with @isazi although I find it strange that the watch always freezes at 10 KM. If it is a hardware problem I would expect it to occur more randomly.
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@Diogo-Baena If this is a custom sport mode, delete the one you made and replicate it. There may be a problem with only that sport mode. Sometimes the sport modes get corrupted. So delete the sport mode in SA and recreate it.
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@Brad_Olwin thanks for the tip! I will try it although today I ran with the original running mode. I had the custom mode in the watch but I didn’t use it for the 10 km.
The strange thing is that I always used this custom sport mode that I have now. The only change that I did recently was turning off the watch GPS* and adding the respective display with 7 data fields.
*With the beginning of the Pandemic Covid-19, I stayed almost a month without running outside. So for training indoor, I decided to turn off the GPS. Now that I returned with my runnings outside, I started to have this freezing problem.
@isazi and @surfboomerang maybe is something related to the latest software 2.8.32 that is messing around with the hardware.
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@Diogo-Baena As I said, I have had custom modes become corrupted for no reason that I can see. I would delete the mode from the shortlist on the watch if it is a standard mode and retry it. These glitches occur, not often. If none of this helps then I would contact support.
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Ok, thanks once again. I will try it tomorrow and if fails I will use the contact support.
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Hi everyone, I already used the contact support of Suunto. I got the tip to reset the watch once again and turn off the “Feelings” of the sport mode that I wanted to use. I did it all yesterday and the Suunto froze one more time.
One interesting thing:
The freezes happened in a small area (it’s a parking lot) very close to a military zone. I did 14 runnings there because of the Corona Virus (I never had run there before). The only runnings that didn’t freeze were the ones that had distances shorter than 10 km (7,2 / 5,4 / 6,0 / 5,2 km)In this period I also did three runnings through the city where I live. None froze and all had more than 10 km (14,1 / 14,4 / 13,6 km)
So this put me thinking about the place. Maybe there’s something in the Military area that interferes with the Suunto Spartan Ultra…
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IFAIK, the bug related to the on / off feeling occurred during the saving phase, while if my poor english doesn’t deceive me, your screen freeze while you run.
I really don’t think the military zone has anything to do with it, I would now resign myself to assistance. -
Yes @Saketo-Nemo , the freezing happens while I run.
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@Diogo-Baena
Do you still use android app from movescount? -
@zvonejan no, I don’t use Movescount for a long time.
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No more runs at the parking lot (close to the military zone), no more watch freezings. The problem is solved!
In these past few days, I ran various distances between 10 and 19 kilometers through the city where I live and I have never had the problem again.
I bet there’s something in this military zone that interferes with Suunto’s GPS signal…
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@Diogo-Baena there is a chance they have GPS jammers, don’t know how they crash your watch though
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@Diogo-Baena As a matter of curiosity, does the zone affect other GPS devices? Location/track-generating apps on any smartphone you might have?
