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Suunto 9 Baro Crashed During Exercise

Scheduled Pinned Locked Moved Suunto 9
suunto 9 barocrashissue
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  • V Offline
    Vincenzo Ucciero @Brad_Olwin
    last edited by 3 Jun 2020, 07:22

    hey guys, I am experiencing the same issue with my S9B. During a hike it crashed and the activity was saved without any ascent. In addiction it freezes almost four times a week with the classic arrow down and the dots, which proofs my nerves from crushing it under my feet. I tried the soft reboot and the hard way with the reset via suuntoLink. Nothing seems to work. Now my question is: Is the S9B faulty in general or is it just my model? I am still in the 30days from amazon and am sending it back… have to decide if I want to stick with Suunto or take a detour to G 😞

    S B 2 Replies Last reply 3 Jun 2020, 07:29 Reply Quote 0
    • J Offline
      JAHANDERSON @Mff73
      last edited by 3 Jun 2020, 07:24

      @Mff73 Not that I’m aware of, only the SuuntoApp - though I did create a custom sports mode yesterday before running, which it then said it was disconnecting the watch from Movescount (which I hadn’t connected it too in the first place unless it does so automatically!)

      1 Reply Last reply Reply Quote 0
      • S Offline
        Saketo Nemo Moderator
        last edited by 3 Jun 2020, 07:27

        really strange.
        With Spartan Ultra it happened to me once, a few months after its release, in late 2016, when the software was really immature.
        With s9, which I have been using for more than a year, however, it has never happened to me.
        After sending the logs, if I were you I would do a hard reset directly

        1 Reply Last reply Reply Quote 0
        • S Offline
          Saketo Nemo Moderator @Vincenzo Ucciero
          last edited by 3 Jun 2020, 07:29

          @Vincenzo-Ucciero
          it’s definitely not a general problem with this watch, but if you’ve tried hard reset and it happens so often, I think yours is malfunctioning. 😞

          I would advise you to try to return it to amazon and have it replaced, before moving on to the G

          1 Reply Last reply Reply Quote 0
          • I Offline
            isazi Moderator
            last edited by 3 Jun 2020, 07:56

            So far, never happened to me. I have been using my S9 since August last year.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            1 Reply Last reply Reply Quote 0
            • V Offline
              Vincenzo Ucciero
              last edited by 3 Jun 2020, 11:51

              so it’s my watch then. I’ll send it over and give Suunto another try. thanks guys

              L 1 Reply Last reply 4 Jun 2020, 06:55 Reply Quote 2
              • B Offline
                Brad_Olwin Moderator @Vincenzo Ucciero
                last edited by 3 Jun 2020, 14:05

                @Vincenzo-Ucciero You have a faulty watch. I would return it to Amazon. I had 356 exercises in 2019 with my S9 and no crashes.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                1 Reply Last reply Reply Quote 1
                • L Offline
                  Luís Pinto Platinum Member @Vincenzo Ucciero
                  last edited by 4 Jun 2020, 06:55

                  @Vincenzo-Ucciero S9 never crash for me. Amazon have to response for faulty unit.

                  SR
                  Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

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                  • B Offline
                    Bulkan Moderator
                    last edited by 4 Jun 2020, 07:50

                    One fellow is saying the same in a Facebook group, he updated Suunto app and the problem didn’t show again.

                    But for me S+ never crashed.

                    Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                    1 Reply Last reply Reply Quote 1
                    • P Offline
                      PENNACNP Bronze Member
                      last edited by 4 Jun 2020, 13:39

                      Perhaps I experienced a fluke. Subsequent runs went without a hitch.

                      SUUNTO VERTICAL TITANIUM SAND
                      SUUNTO 9 PEAK PRO TITANIUM SLATE
                      SUUNTO 9 PEAK GRANITE BLUE TITANIUM
                      SUUNTO 9 BARO CUSTOM

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