SSWHR Trainer Step counter not working

[JAHANDERSON]

Hi,

Since the last software update for my wife’s watch, the step counter isn’t working. Tried a couple of soft reset’s and a factory reset - any thoughts as to what the problem may be?

Thanks

J

[sartoric]

What do you mean ?
Step count is wrong or it doesn’t count at all ?

If soft reset doesn’t work, and you don’t want to try hard reset, I suggest to contact suunto support

[JAHANDERSON]

Step count is wrong - seems to be missing a lot of steps.

[Saketo Nemo]

@JAHANDERSON
this is really the first time i read it! Normally the complaint is that the clock overestimates the steps !
Have you done any tests? trying to deceive him, that is, swinging his wrist like in a walk, do you see the steps grow?

[JAHANDERSON]

@Saketo-Nemo yeah, it’s just unresponsive. Probably time to contact Suunto!

[Saketo Nemo]

if u had already done an hard reset and problem is still here…yup, it’s time to bring it back to Suunto

[inkognito]

@JAHANDERSON Go to Settings - General - Personal and make sure Device position is correct. I believe this influences the step counting algorithm on Spartan Trainer.