Suunto Plus Crash / Stability + lost AGPS file

Brad_Olwin

@mountainChris said in Suunto Plus Crash / Stability + lost AGPS file:

@Brad_Olwin @Dimitrios-Kanellopoulos

I’m sad, it is repeatable. I cannot use Suunto Plus anymore. There are no special steps. Just Update AGPS. Start Training. Fast Connection. Choose Suunto Plus. CRASH. Watch restarts. Watch says GPS N/A and cannot be synced anymore whole day. This is a SW issue which obviously is not on all watches…

What can I do? I have also a video clip… Do I have to send the watch to Suunto? Or reset everything? Maybe next Firmware brings help? Does it come soon?

I assume you are on the latest firmware and cannot remember if you have done a hard reset, restore to factory. If you have then there is something wrong and I would contact support. It is likely they will want you to return the watch.

@Brad_Olwin thanks. Definitely latest sw. Hard reset is via Suunto link or? Not upper button? This, I did not do and I can try. Do my configurated training screens stay saved in SA and sync afterwards on fresh watch?Thanks!

isazi

@mountainChris yes the hard reset is via Suuntolink, but no your personalized sport modes get lost when you do a hard reset, you’ll have to create them again in SA.

Brad_Olwin

@mountainChris If you have not done a hard reset you should. I take screenshots of my custom sport modes to recreate them prior to a hard reset.

sohajr

Couple days ago, I start having GPS connectivity issues too. The watch wouldn’t get GPS signal for 15 min… today, I noticed that GPS was also having issues to connect and then when it finally gets the signal, GPS data was way off my path. I checked AGPS and the last time it was updated more than 10 days ago (even though I synchronize iOS app every other day). I decided to sync it again, but sync with phone didn’t help, and the AGPS date was still off the current date. The only thing that helped me was to connect and to sync the watch with laptop

@sohajr do you have latest SW?

There were 2 SA IOS Updates. I did not do the hard rest because of time at the moment. But I try everyday. And today Suunto Plus worked. Also fast GPS with file. Very cool. so this is random or it was a bug in SA which was corrected in latest updates. Will try further every day.

Brad_Olwin

@mountainChris said in Suunto Plus Crash / Stability + lost AGPS file:

@sohajr do you have latest SW?

There were 2 SA IOS Updates. I did not do the hard rest because of time at the moment. But I try everyday. And today Suunto Plus worked. Also fast GPS with file. Very cool. so this is random or it was a bug in SA which was corrected in latest updates. Will try further every day.

Excellent!!! Let us know if you have issues. I don’t blame you, a hard reset is a PITA to deal with.

No crash anymore (that’s fine)

Brad_Olwin

@mountainChris I use SuuntoPlus almost every run and I cannot remember the last time I had a crash. I use SA for AGPS and just do not have this problem.

stromdiddily

@Brad_Olwin just out of curiosity, how are you using suunto plus?

@stromdiddily in the options menu before training… (where GPS / HR connects) lower button…

For me now solved… No Issue anymore for me… Thanks

isazi

@stromdiddily I’m no Brad, but I can say that recently I have used the Strava relative effort to see if I was on target for weekly load.

Brad_Olwin

@stromdiddily said in Suunto Plus Crash / Stability + lost AGPS file:

@Brad_Olwin just out of curiosity, how are you using suunto plus?

Hmmmmm, I can’t really answer that without violating an NDA. Eventually you will find out but I am not having problems with SuuntoPlus. I use the TrainingPeaks ones frequently, not a fan of Strava so don’t use that one.

stromdiddily

@Brad_Olwin juicy

Brad_Olwin

@stromdiddily Well, given the surveys on SuuntoPlus and the marketing on the Suunto site regarding SuuntoPlus, what do you think Suunto is doing? Not too hard to make guesses on that one is it?

stromdiddily

@Brad_Olwin well I’ve been sand bagging a bit…took the survey about six times asking for outdoor features LOL

Would love to see some refinements. Force me to dust off the 9 and get it back into the rotation