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    Problem with the summations of calories and steps

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • danklodD Offline
      danklod
      last edited by

      @isazi Thank you!
      I checked the themes and unfortunately seems that it doesn’t have solution. I will do more tests.

      Kind Regards
      Danail

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      • ? Offline
        A Former User @isazi
        last edited by

        @isazi said in Problem with the summations of calories and steps:

        I believe it was @Metalmi that had this issue.

        Yes, have the same issue. And still have no solution for this. No calories or steps shown in diary view.

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        • ? Offline
          A Former User @danklod
          last edited by

          @danklod said in Problem with the summations of calories and steps:

          @isazi Thank you!
          I checked the themes and unfortunately seems that it doesn’t have solution. I will do more tests.

          Kind Regards
          Danail

          Only good thing with you having that issue is that I am not alone any more. Hopefully, more people with issue will make them fix it (earlier).

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          • danklodD Offline
            danklod
            last edited by

            I wanted to connect the watch to another smartphone but it couldn’t. Also I tried to clear cache on the watch but it doesn’t help. Maybe in the watch have memory for steps and calories which is full after the bug but for the now I don’t want to clear all data for my activity on the watch.

            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @danklod
              last edited by

              @danklod it needs full reset. That’s how wear os works

              Community Manager / Admin @Suunto
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              • danklodD Offline
                danklod
                last edited by

                @Dimitrios-Kanellopoulos You mean factory reset on the watch or only clearing the data from the app?

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                • ? Offline
                  A Former User @danklod
                  last edited by A Former User

                  @danklod said in Problem with the summations of calories and steps:

                  @Dimitrios-Kanellopoulos You mean factory reset on the watch or only clearing the data from the app?

                  I got the reply from Support and it fixed it for me. What you need to do:

                  1. On phone, remove watch from WearOS app.
                  2. On phone, remove watch from Bluetooth Connected devices.
                  3. On watch, go to Settings => System => Disconnect & Reset

                  You will need to install apps on watch again and configure some stuff again, but it will fix the issue.

                  EDIT: And if possible, do it after midnight, or at least before activity. Activities will stay, but daily steps and calories will be reset.

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                  • danklodD Offline
                    danklod
                    last edited by

                    @Metalmi I did this and it seems ok now but I lost all information on the watch.
                    I hope that we will not have similar bugs in the future.
                    Thank you for the help!

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                    • ? Offline
                      A Former User @danklod
                      last edited by

                      @danklod said in Problem with the summations of calories and steps:

                      @Metalmi I did this and it seems ok now but I lost all information on the watch.
                      I hope that we will not have similar bugs in the future.
                      Thank you for the help!

                      You are welcome!

                      Yes, that’s an unwanted side effect, and it sucks, but at least it works.

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                      • danklodD Offline
                        danklod
                        last edited by

                        After a 4 days I have same bug again 😞

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                        • ? Offline
                          A Former User @danklod
                          last edited by

                          @danklod said in Problem with the summations of calories and steps:

                          After a 4 days I have same bug again 😞

                          Same here 😞 I have it for calories only …

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