Suunto wear app crashes and watch reboot during run
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Hi, this is my first ever post here and hope for some answers that may fix my issues with my S7 and more specificly The Suunto wear app.
Yesterday I set off on a virtual 10km race and with only 840m to go the watch decides to perform a reboot. Luckily, the 9.16km progress is stored and logged into my Suunto app so that I have atleast something to show in my activity log, but the activity is closed and my 10km race is therefor ruined as I can’t get a valid finish time.
Before this reboot is performed by the watch, I expirienced a faulting Suunto wear app for a couple of km. The app constantly kicked me out of the activity monitoring watch face to The Suunto home screen heat map watch face. The activity is however still recording in the background as I returned to the Suunto wear app to check.
This behavior by the Suunto wear app has happened to me a couple of times the last couple of weeks, but this was the first reboot and loss of activity tracking.
I have read some earlier posts here om the forum of similar sudden reboot during activity tracking. Is this a common issue? This is for me a totally unacceptable behavior for a sports tracking watch.
Have any of you out there expirienced anything like this and found a solution to the problem?
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@Andreas-Larsson nothing like that at all. Have you tried restarting the watch? I had a couple of small minor issues after the update which have all been fixed with a restart of the watch. Failing that try a factory reset.
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@Andreas-Larsson can you check that the app crash when you are in specific spot on the map? I have similar problem with that - https://forum.suunto.com/topic/5143/suunto-7-map-bug
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@danklod this one is about the wear app crashing. That’s the app on the watch.
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Same for me. Start training om the S7 and THE clock reboots and sometimes goes back to watch face. For No reason. Have rebooted and factory reset.
Did not happen before last update.
Johan
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I think I am having the almost exact same issue, except mine only occurs whilst following a route.
Screen goes black, watch vibrates, returns to watch face, activity tracking is lost. All other apps on the watch function as normal, but the Suunto Wear App has crashed and will only work again after a soft reset.
This has only happened since the recent software update and only whilst following a route.
I have done both soft resets, and disconnect & reset, neither fixed it.
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@olymay does it always do that following a route?
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@isazi Yes it does, every single time I try to follow a route and it has been three different routes. However, as of yesterday afternoon, it now does the reboots and crashes during normal exercise tracking and NOT following a route. This is getting silly and I am on the verge of sending it back.
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@olymay ok we have to follow up the conversation in one place.
Hiking and running crashes following a route?
I’m starting to think that is a real bug this thing.
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@Bulkan Running crashes now every time I use it, whether following a route or not. This has rendered to watch useless for activity tracking.
Yes, this is a real and serious bug.
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@olymay which smartphone do you use?
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@pilleus I have a Google Pixel 4XL running Android 11 and all apps fully updated.
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@olymay This may be a hardware issue, I would contact support as this is not normal.
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@Brad_Olwin I experienced it on two S7 watches and after a factory reset or two
and the annoying of the battery optimisation and the autostart of the Suunto app on the phone the problem is solved. -
@pilleus On my phone I have the Suunto App exempt from battery optimisation and it has never autostarted (I can’t even see an option to turn that on or off).
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I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.
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@olymay I had the same happen to me today. Rebooted once, and other times it went to the watch face. Is it still a problem for you?
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@kripar It is, but there is a pretty simple workaround. I believe there is a fix for this coming in the next update (which should be soon, fingers crossed!)
1 - go into the watch settings and disable ‘power saver tilt’
2 - immediately restart the watch
3 - check to make sure ‘power saver tilt’ is off
4 - in the WearOS app on your phone, make sure to toggle off both setting under silence phone when wearing watchthere are a few other combinations that apparently work, but this is the option i tried and it has worked for me.
