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Spartan WHR Baro Bricked

Scheduled Pinned Locked Moved Spartan
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  • A Offline
    ANDY CROWE
    last edited by 25 Sept 2020, 21:31

    Thanks for your reply sartoric,

    Yes I have tried the hard reset via suuntolink. It did not work.

    The firmware is the latest 2.8.32

    SSSWHR Baro Stealth
    2.8.32

    S 1 Reply Last reply 25 Sept 2020, 21:52 Reply Quote 0
    • S Offline
      sartoric Moderator @ANDY CROWE
      last edited by sartoric 25 Sept 2020, 21:52

      @ANDY-CROWE
      Try the shipping mode

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

      1 Reply Last reply Reply Quote 0
      • D Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by 26 Sept 2020, 09:26

        Also try drag and drop of the fw

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

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        • A Offline
          ANDY CROWE
          last edited by 26 Sept 2020, 13:47

          I tried the shipping mode and it didn’t work. Still stuck on down arrow screen.

          Where can I download the FW file?

          SSSWHR Baro Stealth
          2.8.32

          D 1 Reply Last reply 26 Sept 2020, 17:01 Reply Quote 0
          • D Offline
            Dimitrios Kanellopoulos Community Manager @ANDY CROWE
            last edited by 26 Sept 2020, 17:01

            @ANDY-CROWE are you on OSX or Windows? The suuntolink stores the FW files. They contain the version number and they are about 4mb (for Spartans)

            I can help further on Monday if you like via finding the file

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            1 Reply Last reply Reply Quote 0
            • A Offline
              ANDY CROWE
              last edited by ANDY CROWE 26 Sept 2020, 20:57

              Thanks @Dimitrios-Kanellopoulos

              I’m on OSX 10.15.6

              SSSWHR Baro Stealth
              2.8.32

              B 1 Reply Last reply 26 Sept 2020, 22:15 Reply Quote 0
              • B Offline
                Brad_Olwin Moderator @ANDY CROWE
                last edited by 26 Sept 2020, 22:15

                @ANDY-CROWE If you go here you will find the file. Hold down the option key to get to the library under the Go menu or in Go to Folder type Suuntolink
                805935a5-50e0-4c1e-83ff-1ff6749b65ab-image.png
                I don’t know the name for your watch but it will be a zip file with the current firmware as numbers. (Each watch is given a name, for example S9 baro is Ibiza). So it will read name-fw_2.8.32-F.zip. Drag the file out to the desktop.

                Open Suuntolink, attach the watch and drag the zip file onto the gear icon on the upper right of Suuntolink, this will start uploading the firmware to the watch.

                Let me know if you run into any issues.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                1 Reply Last reply Reply Quote 0
                • S Offline
                  sartoric Moderator
                  last edited by 26 Sept 2020, 22:34

                  It should be Gdansk-fw_2.8.32.8352-A

                  SVTS - 2.40.38
                  SSSWHR BARO Amber - 2.8.32
                  Samsung A5 2016 - Android 7.0
                  Samsung A33 2022 - Android 14 - One UI 6.1
                  Suunto App Android 5.2.5 beta
                  Suunto App IOs 2.45.0 (19123) beta on MBP M1

                  B 1 Reply Last reply 27 Sept 2020, 00:32 Reply Quote 1
                  • B Offline
                    Brad_Olwin Moderator @sartoric
                    last edited by 27 Sept 2020, 00:32

                    @sartoric said in Spartan WHR Baro Bricked:

                    It should be Gdansk-fw_2.8.32.8352-A

                    Thanks!

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    1 Reply Last reply Reply Quote 0
                    • A Offline
                      ANDY CROWE
                      last edited by 27 Sept 2020, 09:27

                      @sartoric
                      @Brad_Olwin
                      @Dimitrios-Kanellopoulos

                      I found that zip file Gdansk-fw_2.8.32.8352-A, followed the exact instructions above.Screenshot 2020-09-27 at 10.24.37.png

                      The update began to start and a green circle began to fill around the face of the watch. It got to about the 9 o clock position then stopped. A red X was now on the face and a message on the bottom saying “your watch needs to be reset to fix the error”.

                      I think at this point the watch needs to go back to Suunto for repair or replace. Screenshot 2020-09-24 at 10.08.13.png

                      SSSWHR Baro Stealth
                      2.8.32

                      M D 2 Replies Last reply 27 Sept 2020, 10:20 Reply Quote 0
                      • M Offline
                        Mff73 @ANDY CROWE
                        last edited by 27 Sept 2020, 10:20

                        @ANDY-CROWE
                        Last chance, try to downgrade firmware with previous version.
                        Find one here (Gdansk file to download)
                        https://forum.suunto.com/post/31500

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        1 Reply Last reply Reply Quote 0
                        • D Offline
                          Dimitrios Kanellopoulos Community Manager @ANDY CROWE
                          last edited by 27 Sept 2020, 11:20

                          @ANDY-CROWE also even if it fails , maybe the watch at some point completes ? What happens if you press 12 s upper button

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          1 Reply Last reply Reply Quote 0
                          • A Offline
                            ANDY CROWE
                            last edited by 27 Sept 2020, 11:22

                            @Mff73

                            That didn’t work either.

                            @Dimitrios-Kanellopoulos 12 second reset doesn’t work. Stuck on down arrow.

                            SSSWHR Baro Stealth
                            2.8.32

                            1 Reply Last reply Reply Quote 0
                            • A Offline
                              ANDY CROWE
                              last edited by 27 Sept 2020, 11:24

                              I even let the battery completely drain. Connected to Sunntolink but same issue…the watch needs to be reset but it remains stuck on the down arrow.

                              SSSWHR Baro Stealth
                              2.8.32

                              M 1 Reply Last reply 27 Sept 2020, 11:30 Reply Quote 0
                              • M Offline
                                Mff73 @ANDY CROWE
                                last edited by 27 Sept 2020, 11:30

                                @ANDY-CROWE
                                Even one thing that @Dimitrios-Kanellopoulos makes me remind.
                                Sometime Suuntolink says that update has gone wrong, but watch is still receiving data.
                                Please wait… longer to see if watch will not finish to be updated. (let’s say 15 min to be sure).

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                Suunto Vertical all black
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android 13, Galaxy S205G

                                1 Reply Last reply Reply Quote 0
                                • A Offline
                                  ANDY CROWE
                                  last edited by 27 Sept 2020, 11:39

                                  @Mff73 I’ve tried multiple times. The update never completes. The green circle gets to the 9pm position. The update stops and the red X appears every time.

                                  SSSWHR Baro Stealth
                                  2.8.32

                                  M 1 Reply Last reply 27 Sept 2020, 15:43 Reply Quote 0
                                  • M Offline
                                    Mff73 @ANDY CROWE
                                    last edited by 27 Sept 2020, 15:43

                                    @ANDY-CROWE
                                    It stops on Suuntolink on your desktop screen, but I had some cases when desktop said the same, but watch was still updating and after some time, the watch reset and worked.

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                    Suunto Vertical all black
                                    Wife : S9PP
                                    SA: Always the latest beta :)
                                    Android 13, Galaxy S205G

                                    1 Reply Last reply Reply Quote 0
                                    • A Offline
                                      ANDY CROWE
                                      last edited by 27 Sept 2020, 19:45

                                      I’ve left it over 4 hours plugged in but still on down arrow.

                                      I contacted support via the mobile app and explained everything and they’ve told me to send it back. Not great after 6 weeks of trying Suunto.

                                      Thanks for everybody’s suggestions and help.

                                      SSSWHR Baro Stealth
                                      2.8.32

                                      S 1 Reply Last reply 27 Sept 2020, 20:31 Reply Quote 2
                                      • S Offline
                                        sartoric Moderator @ANDY CROWE
                                        last edited by sartoric 27 Sept 2020, 20:31

                                        @ANDY-CROWE said in Spartan WHR Baro Bricked:

                                        they’ve told me to send it back. Not great after 6 weeks of trying Suunto.

                                        Well … better than getting a finger, isn’t it ? 😁

                                        Defective units exists and support is great, believe me

                                        SVTS - 2.40.38
                                        SSSWHR BARO Amber - 2.8.32
                                        Samsung A5 2016 - Android 7.0
                                        Samsung A33 2022 - Android 14 - One UI 6.1
                                        Suunto App Android 5.2.5 beta
                                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                        Алексей ОмельченкоА 1 Reply Last reply 7 Oct 2020, 16:15 Reply Quote 0
                                        • Алексей ОмельченкоА Offline
                                          Алексей Омельченко @sartoric
                                          last edited by 7 Oct 2020, 16:15

                                          @sartoric so we shall thank Suunto for not showing a finger, ok…
                                          After a year and a half of using Suunto 9, both baro and non baro, I’d rather go back to Polar. As here in Suunto there is no feedback and no connection between bugs and what they release. Probably a brand new top product with weak software and dramatically dumb support team.

                                          D B 2 Replies Last reply 7 Oct 2020, 16:31 Reply Quote -6
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