Suunto 9 service problem

[surfboomerang]

@filip-vodopija 6 months is way too long. Most people have their watch back in a couple of days/weeks.

Have you tried contacting Suunto support by phone or email about your case?

You can also try checking the status on their customer portal:
https://repair.suunto.com/CustomerPortal/CheckRMAStatus

[A Former User]

I don’t know how it works in your country, but in mine, after 31 days without any news you can ask you money back.
But 6 months…it must be some error. For sure not the normal procedure.

[sartoric]

@filip-vodopija
Out of curiosity … you never tried to contact support in 6 months ?

[Bulkan]

In what customer services is your watch? store? via web?

[filip vodopija]

@sartoric of course I’ll try contact, indeed they send me back watch twice in the same condition as I send them (with a letter in which they said that watch is working (that’s true but watch have three bubbles under glass and no any mechanic damage because I understand if I make mechanic damage that there is no warranty- but they never told me that I broke any warranty rule, they don’t give me watch and said it’s not cover by warranty?!?!?? It’s really strange I leave my watch on authorized service on 15/6/2020.

On official’s web this local service is authorized service - but I m sure that they send watch somewhere.

[isazi]

@filip-vodopija sounds like you are dealing with a third-party official support thing in your country. I would suggest you to contact global support at Suunto and tell them about your experience with this specific outlet.

[surfboomerang]

Try reporting your watch problem on the Suunto repair portal.
Mine got picked up, repaired/changed and sent back all within a week!

https://repair.suunto.com/CustomerPortal/RepairCustomerPortal

[hamidgerveh]

hi, wants to know ho can i have a route and coming bak to the plase i run, from my suunto 9 , PLZ help me

[hamidgerveh]

my fone ia samsung A50, and my phone number is EDIT BY MODERATOR

[Bulkan]

@hamidgerveh said in Suunto 9 service problem:

hi, wants to know ho can i have a route and coming bak to the plase i run, from my suunto 9 , PLZ help me

I deleted your phone number in last post.

[filip vodopija]

@surfboomerang Thx, I tried over this Suunto repair portal and it says there:
“Ticket already in open state with this serial number”
I am already hopeless

[Dimitrios Kanellopoulos]

@filip-vodopija hi I can help here if you give me your serial number in pm