Suunto 7 - Impossible to add a Google account with Wear OS

[kwaidan83]

Good evening,
I just bought a Suunto 7. I follow the Getting Started instructions to configure my watch but I cannot add a Google account to the watch… I enter my password when it is required and a blank page appears (with Cancel on the upper left and a circular arrow on the upper right) and that’s it… nothing during hours…
Does anyone have such a problem and find a solution? I can not find any help in the tutorials or videos…
Thanks for your help
kwaidan83

[MagicTurtle]

I have the same problem. I changed my phone and reset Suunto 7 to factory settings and now it refuses to sign in to Google. Only the white page is displayed

[isazi]

Another user said he/she had issues with this white page, and solved by temporarily ndisabling two factor auth.

[isazi]

https://forum.suunto.com/topic/5781/suunto-7-not-updating-it-s-new-and-came-with-210-001-a2/

[Dimitrios Kanellopoulos]

Disable 2 factor authentication -> add the account and enable it again.

Google issue.

[david.fittizio]

@dimitrios-kanellopoulos Not working for me, 2FA was already disabled when I tried. I have also disabled the autentication ‘Use your phone to sign in’.

No ideas how to proceed

[pilleus]

@david-fittizio

In the past there were some problems with accounts using ...@gmail.com …

Try to change it to ...@googlemail.com … you can do it in your Google account.

May be this will help?

[david.fittizio]

@pilleus Not sure it’s still possible to change.
I’ve searched my account setting and couldn’t find anything.

[Jamie BG]

@david-fittizio when entering your account on the watch don’t use gmail, use googlemail.

[david.fittizio]

@jamie-bg Can’t do it…when I enter the address the phone shows the error “account already existing”.

UPGRADE: I got to add my account using my girlfriend’s iPhone…funny google works better with competitors then itself!
By the way, the difference i noticed is that during the configuration wizard, with iPhone there is the step when the watch is connected to the WiFi… maybe that’s the deal!

[olymay]

This does seem to be an anomaly and not the norm.

I have set up my watch with four different Android phones, each time I add two Google accounts (my personal one and my photography one) and both have 2FA.

Never had an issue.

[david.fittizio]

Agree!
That seems odd to me too…as soon as I have time, I’ll format my phone and try again.
Let you know.