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S9B BLACK SCREEN

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  • B Offline
    Brad_Olwin Moderator @Bogdan1921
    last edited by 4 Jun 2020, 14:21

    @Chindris-Bogdan That was a soft reset, so you should not lose anything. I will try to run an S9b battery down and see what happens. Been a long time since I had a black screen.

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

    1 Reply Last reply Reply Quote 0
    • B Offline
      Bogdan1921 Silver Members Bronze Member
      last edited by Bogdan1921 6 Aug 2020, 20:25 8 Jun 2020, 20:11

      Second time when the battery was between 10-20% (i remember that I had a notification: Training soon? Don’t forget to charge the battery 16%), and after some time, the screen was blank (the watch was in the watch mode, without activity).
      Again a soft reset, and after he started. The battery was at 13%.
      .It begins to be frustrating…

      Suunto Race
      Polar H10
      Iphone 14 Pro
      Suunto 9 Baro [sold]

      I 1 Reply Last reply 8 Jun 2020, 21:29 Reply Quote 0
      • I Offline
        isazi Moderator @Bogdan1921
        last edited by 8 Jun 2020, 21:29

        @Chindris-Bogdan if you feel there is something wrong with your watch, you better contact support.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        1 Reply Last reply Reply Quote 0
        • Z Offline
          zhang965
          last edited by 2 Sept 2020, 10:17

          It seems I got the same issue, this morning my S9B got a black screen, I thought it was out of battery, but the HR light still getting flash, but I cannot get the screen back to work.

          So I did a 12s reboot and the screen back to normal.

          Winners Wear Winners

          1 Reply Last reply Reply Quote 0
          • I Offline
            isazi Moderator
            last edited by 8 Feb 2021, 11:20

            Then today it was my turn to have this!

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            F 1 Reply Last reply 8 Feb 2021, 13:51 Reply Quote 2
            • F Offline
              freeheeler @isazi
              last edited by 8 Feb 2021, 13:51

              @isazi
              I think everyone gets his/her chance 🙄

              living sideways

              1 Reply Last reply Reply Quote 0
              • C Offline
                cosme.costa
                last edited by 16 Feb 2021, 08:09

                Well, yesterday I had a black screen again. I had to do a soft reset to wake the screen up.

                I couldn’t send logs because I wasn’t at home. But it happened while I was sitting in a table talking with friends. I guess, that for some reason, when the watch enters in deep sleep it is not able to turn the screen on. The buttons were working, with the vibration working.

                I 1 Reply Last reply 16 Feb 2021, 09:09 Reply Quote 0
                • I Offline
                  isazi Moderator @cosme.costa
                  last edited by 16 Feb 2021, 09:09

                  @cosmecosta how was your battery level before it happened?

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  C 1 Reply Last reply 16 Feb 2021, 11:22 Reply Quote 0
                  • C Offline
                    cosme.costa @isazi
                    last edited by 16 Feb 2021, 11:22

                    @isazi it was 23%, and after restart it was still 23%.

                    I 1 Reply Last reply 16 Feb 2021, 11:24 Reply Quote 0
                    • I Offline
                      isazi Moderator @cosme.costa
                      last edited by 16 Feb 2021, 11:24

                      @cosmecosta so similar to my recent case, went to sleep and the battery was in the twenties, screen (most probably) went blank because I did not move, and the bug occurred.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      M 1 Reply Last reply 16 Feb 2021, 22:26 Reply Quote 1
                      • M Offline
                        matteo_000 @isazi
                        last edited by 16 Feb 2021, 22:26

                        @isazi said in S9B BLACK SCREEN:

                        @cosmecosta so similar to my recent case, went to sleep and the battery was in the twenties, screen (most probably) went blank because I did not move, and the bug occurred.

                        I have had the same problem; I went to sleep and at the wake up I have seen black screen. I have resolved with soft reset.
                        Luckily only one time from the end of december…I don’t remeber the level battery…

                        Suunto Vertical All Black - Italy

                        1 Reply Last reply Reply Quote 2
                        • M Offline
                          matteo_000
                          last edited by 1 Mar 2021, 12:45

                          Hi to all. This morinig at the wake up I have had the same problem (black screen); I remember that the battery was around 48% when I went to sleep. Next time I will try to send the log with Suuntolink. 👋

                          Suunto Vertical All Black - Italy

                          1 Reply Last reply Reply Quote 2
                          • E Offline
                            EzioAuditore Gold Members
                            last edited by 14 May 2021, 06:17

                            3 days old S9 Ambassador. This morning blank screen not responding to anything. Battery was in the 60. Holding the up button for looong then the watch made a sound and the watchface was shown. The recovery was affected but the sleep info seams ok. Sent the logs to Suunto. Hope this is SW issue and i do not have to return the watch.

                            Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                            Suunto Wing

                            C 1 Reply Last reply 14 May 2021, 07:51 Reply Quote 0
                            • C Offline
                              cosme.costa @EzioAuditore
                              last edited by 14 May 2021, 07:51

                              @hristijan-petreski Are you in the last firmware? Last time it happened to me was on February.

                              E 1 Reply Last reply 14 May 2021, 08:00 Reply Quote 0
                              • E Offline
                                EzioAuditore Gold Members @cosme.costa
                                last edited by 14 May 2021, 08:00

                                @cosmecosta Yes latest firmware and very new watch (only 3 days). I sent some more details to @isazi and looking forward to share any findings. Great support and forum btw.

                                Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                                Suunto Wing

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                                • A Offline
                                  Alex_M
                                  last edited by Alex_M 9 Aug 2022, 07:11 8 Sept 2022, 07:04

                                  Hello. Last night this issue happend to my S9B, which is just a few days old since delivery.
                                  I could solve the issue with a soft reset. Just to let you know - with the actual software the issue is still there. (When it isn’t a hardware fault). When it happens again, I will contact the support.

                                  S9B Charcoal Black Titanium
                                  Poco F3

                                  A 1 Reply Last reply 14 Sept 2022, 13:29 Reply Quote 1
                                  • A Offline
                                    Alex_M @Alex_M
                                    last edited by 14 Sept 2022, 13:29

                                    @Alex-M-0 said in S9B BLACK SCREEN:

                                    Hello. Last night this issue happend to my S9B, which is just a few days old since delivery.
                                    I could solve the issue with a soft reset. Just to let you know - with the actual software the issue is still there. (When it isn’t a hardware fault). When it happens again, I will contact the support.

                                    Last night while sleep tracking, it happend again. This time I could see a gap in the HR monitor graphic from the point of interruption until my soft reset.
                                    You know. I am a bit sad because my Suunto 9 (non Baro) never had this issue. Now my sister got the watch 😉
                                    I really hope a new sw release will fix it.
                                    This time I also made a hard reset with the option to send the watch too deep sleep after reset.
                                    I woken it up and configured again.

                                    S9B Charcoal Black Titanium
                                    Poco F3

                                    1 Reply Last reply Reply Quote 1
                                    • C Offline
                                      cosme.costa
                                      last edited by 5 Dec 2022, 14:17

                                      Well, my S9B got a black screen again, for me, this bug was resolved in the previous firmware but now, with the last firmware 2.23.20 it has came back.

                                      The symptoms and solution (soft reset) are exactly the same than when the bug pop up.

                                      I can’t send logs right now (no computer with Suuntolink).

                                      F I 2 Replies Last reply 5 Dec 2022, 16:59 Reply Quote 0
                                      • F Offline
                                        freeheeler @cosme.costa
                                        last edited by 5 Dec 2022, 16:59

                                        @cosme-costa
                                        I’m always sending logs thru the app.
                                        not good, that it happens again

                                        living sideways

                                        1 Reply Last reply Reply Quote 1
                                        • I Offline
                                          isazi Moderator @cosme.costa
                                          last edited by 5 Dec 2022, 17:02

                                          @cosme-costa I forgot to reply, but yes logs from SA are as good as from Suuntolink (there may be some differences, but for a watch issue it should not matter).

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          B 1 Reply Last reply 5 Dec 2022, 17:34 Reply Quote 2
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