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S9 Baro, data missing when pressing button for split time in exercise

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  • G Offline
    Gregor Kržan @isazi
    last edited by Gregor Kržan 30 Mar 2021, 06:22

    @isazi well I chose hiking and start customizing with renaming it. Later I made custom screens. 1. Speed…pace…distance…avg speed…duration. 2. Ascent descent altitude day time. 3. Avg Hr HR and calories. 4. For navigation if used.

    I 1 Reply Last reply 30 Mar 2021, 06:45 Reply Quote 1
    • I Offline
      isazi Moderator @Gregor Kržan
      last edited by 30 Mar 2021, 06:45

      @gregor-kržan okay thanks, I did a custom hike activity this morning but it did work for me, nothing strange, so I will try with your data fields.

      Can you confirm that it works without laps, but it is broken if you use laps? Do you use many laps? Any Suunto Plus feature?

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      1 Reply Last reply Reply Quote 0
      • G Offline
        Gregor Kržan
        last edited by 30 Mar 2021, 08:07

        I used laps in non customized mode and it worked well. I used 6 or 7 laps and everything was ok. Didnt use any of Suunto plus.

        I 1 Reply Last reply 30 Mar 2021, 08:35 Reply Quote 1
        • I Offline
          isazi Moderator @Gregor Kržan
          last edited by 30 Mar 2021, 08:35

          @gregor-kržan last thing, there has been a firmware update today. Can you update and create the custom mode again?

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          1 Reply Last reply Reply Quote 0
          • G Offline
            Gregor Kržan
            last edited by 30 Mar 2021, 11:51

            Ok I will update and after customization and training I will report here. Thanks for now.

            I 1 Reply Last reply 30 Mar 2021, 11:52 Reply Quote 1
            • I Offline
              isazi Moderator @Gregor Kržan
              last edited by isazi 30 Mar 2021, 11:52

              @gregor-kržan let me know, if I manage to reproduce the error I can find a way to also let Suunto know.

              Edit: so far I used the 2.14.12 firmware for my tests but never had the same problem as you.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              1 Reply Last reply Reply Quote 0
              • G Offline
                Gregor Kržan
                last edited by Gregor Kržan 30 Mar 2021, 16:24

                Well looks like I haven’t resolve my problem. I did original running mode training and data is missing again or its invalid. And another strange thing … altitude graph is correct while ascent and descent have value 0! Could there be problem with HR belt…I use garmin…

                I 1 Reply Last reply 30 Mar 2021, 16:25 Reply Quote 0
                • I Offline
                  isazi Moderator @Gregor Kržan
                  last edited by 30 Mar 2021, 16:25

                  @gregor-kržan and everything is correct on Strava?

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  G 2 Replies Last reply 30 Mar 2021, 18:38 Reply Quote 0
                  • M Offline
                    MagoZichele
                    last edited by 30 Mar 2021, 16:54

                    I had the same problem saving a mountaineering session. using the heart rate sensor in the wrist, and a custom mountaineering mode. also no ascent / descent data, and min and max altitude reduced to a tenth of the actual (1880mt -> 188mt). I looked for info on this anomaly and I found this topic. however it only happened once, and if I look in the suunto logbook, an empty record appears, with no data.

                    1 Reply Last reply Reply Quote 0
                    • G Offline
                      Gregor Kržan @isazi
                      last edited by 30 Mar 2021, 18:38

                      @isazi still waiting for uploading to strava … but it looks like I’m not the only one with this problem. I was huge Suunto supporter but with anomaly like this at 500+ EUR watch I will consider Garmin for sure if problem won’t be resolved.

                      1 Reply Last reply Reply Quote 0
                      • G Offline
                        Gregor Kržan @isazi
                        last edited by 30 Mar 2021, 20:22

                        @isazi Uploaded .fit file to Strava…everything ok…corrrect HR, avg HR, elevation, calories … really have no idea whats going on

                        1 Reply Last reply Reply Quote 0
                        • I Offline
                          isazi Moderator
                          last edited by 30 Mar 2021, 20:57

                          Okay @Gregor-Kržan and @Michele-Zago it is strange cause I’ve never had any issue like that with the Suunto 9 baro since 2019, and you guys are the first to write something like this in the forum. If I cannot reproduce it, maybe you could help me with this. It seems that your watches show the information wrong, and then SA shows it also wrong, but then the exported fit files contains the right data. If the activities with this problem don’t contain any privacy sensitive data (e.g. they are far from your house) you could post here the link to the activities and we can try to have someone at Suunto look into this.
                          Also probably very important immediately after it happens and you sync to your watch, if you could press the button in the watch menu in Android SA that says “send logs to Suunto” and tell us the right moment you did that, and your account (also with a private message if you don’t want to write it here) it would be super useful!

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          1 Reply Last reply Reply Quote 1
                          • G Offline
                            Gregor Kržan
                            last edited by 31 Mar 2021, 09:40

                            Screenshot_20210331-113811_Suunto[1].jpg

                            I 1 Reply Last reply 31 Mar 2021, 09:52 Reply Quote 1
                            • M Offline
                              MagoZichele
                              last edited by MagoZichele 31 Mar 2021, 09:47

                              https://www.suunto.com/move/magozichele/605ca33847c99b7211fe0a37

                              1 Reply Last reply Reply Quote 1
                              • I Offline
                                isazi Moderator @Gregor Kržan
                                last edited by 31 Mar 2021, 09:52

                                @Dimitrios-Kanellopoulos do you think this is an app thing? The data is there, also exported in the FIT file, but the app shows wrong values.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                M 1 Reply Last reply 31 Mar 2021, 09:56 Reply Quote 1
                                • M Offline
                                  MagoZichele
                                  last edited by 31 Mar 2021, 09:52

                                  Screenshot_20210331-114415~2.png

                                  1 Reply Last reply Reply Quote 1
                                  • M Online
                                    Mff73 @isazi
                                    last edited by 31 Mar 2021, 09:56

                                    @isazi said in S9 Baro, data missing when pressing button for split time in exercise:

                                    @Dimitrios-Kanellopoulos do you think this is an app thing? The data is there, also exported in the FIT file, but the app shows wrong values.

                                    one point is also, watch is not showing information neither (if i understand well).

                                    @Michele-Zago
                                    is it an activity synced from watch to SuuntoApp directly or “imported” through a external fit file or synced with some Syncmytracks or Rungap ?

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                    Suunto Vertical all black
                                    Wife : S9PP
                                    SA: Always the latest beta :)
                                    Android 13, Galaxy S205G

                                    I G M 3 Replies Last reply 31 Mar 2021, 09:57 Reply Quote 0
                                    • I Offline
                                      isazi Moderator @Mff73
                                      last edited by 31 Mar 2021, 09:57

                                      @mff73 said in S9 Baro, data missing when pressing button for split time in exercise:

                                      one point is also, watch is not showing information neither (if i understand well).

                                      For this Suunto developers need the logs, so we need to wait it happens again to someone and they can send logs.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

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                                      • D Offline
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by 31 Mar 2021, 09:59

                                        Can I have an activity link please?

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        I 1 Reply Last reply 31 Mar 2021, 10:03 Reply Quote 0
                                        • G Offline
                                          Gregor Kržan @Mff73
                                          last edited by Gregor Kržan 31 Mar 2021, 10:00

                                          @mff73 in my case it has become frequent problem and i can alreadly tell at the end of training what will happed. If training session is saved in few seconds - everything about data is always ok, but if it takes more time, etc. 30 s or more , data is missing or invalid on logbook and Suunto App. I always use same stuff - Suunto 9 baro, garmin HR belt, and now “original” non customized sport modes.

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