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Unable to sync with movescount on my laptop

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • J Offline
    Johnnyoz
    last edited by 6 Jun 2018, 17:48

    Проблема в имени пользователя компьютера кириллицей. Смени на компьютере пользователя, напиши латиницей, все будет ок.

    1 Reply Last reply Reply Quote 0
    • I Offline
      ianshowalter
      last edited by ianshowalter 6 Jun 2018, 19:58 6 Jun 2018, 19:57

      Suuntolink just updated itself to version 2.22.0 on my computer today. Maybe the new version fixes this?
      Suuntolink Release Notes

      Watch: SSU, FW 2.8.32
      App: 4.22.3 beta
      Phone: Motorola Moto G6
      Android 9
      HRM: Polar OH1

      1 Reply Last reply Reply Quote 0
      • J Offline
        Jouko Tyni
        last edited by Jouko Tyni 6 Aug 2018, 07:50 7 Jun 2018, 06:00

        Suuntolink does not sync if the App has marked the watch to unsafe for Movescount, the new Suuntolink doesn’t act any different. If the app has marked the watch, there is no sync to MC anymore. Resetting the watch should resolve it. If not, the full restore will, but you lose the activities. In the app it should be so that until you add routes to watch (or later custom sport modes) the watch is fine to sync on both. If not then we have bug in the app. This has been talked a lot now internally, we need to figure out if we can do it any differently since it is very clear we will have another big issue driving users away from our systems. This is my opinion, not official comment. I’ll try to make this very visible, even it has already been communicated quite loudly. Last time was yesterday for the app program.

        B 1 Reply Last reply 7 Jun 2018, 15:08 Reply Quote 3
        • B Offline
          Brad_Olwin Moderator @Jouko Tyni
          last edited by 7 Jun 2018, 15:08

          @jouko-from-suunto Thanks for the reply…you might here strong words from us and comments that are critical but…we are fans. We all signed up for the beta and we (I hope I can speak for most) believe Suunto makes great products and we want Suunto to grow. I am helping…ordered my S9:)

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          S J 2 Replies Last reply 7 Jun 2018, 17:48 Reply Quote 5
          • S Offline
            Shrek3k @Brad_Olwin
            last edited by 7 Jun 2018, 17:48

            @brad_olwin absolutely right … except: I didn’t order the new one 😊

            using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
            OS - Android 15/Pixel Pro 7

            1 Reply Last reply Reply Quote 0
            • J Offline
              Jouko Tyni @Brad_Olwin
              last edited by 8 Jun 2018, 07:54

              @brad_olwin True, but you know, we need all the fans we can get to use our products. The only way we can fund creation of new ones or making the current ones better. 💰 😉

              B 1 Reply Last reply 8 Jun 2018, 12:45 Reply Quote 2
              • B Offline
                Brad_Olwin Moderator @Jouko Tyni
                last edited by 8 Jun 2018, 12:45

                @jouko-from-suunto Thanks, I have convinced several of my friends to by Suunto devices. My coaching group is almost all Garmin and some are talking about replacing units. Glad the S9 is announced, I will point out the advantages:)

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                L M 2 Replies Last reply 8 Jun 2018, 12:55 Reply Quote 0
                • L Offline
                  Luís Pinto Platinum Member @Brad_Olwin
                  last edited by Luís Pinto 6 Aug 2018, 12:57 8 Jun 2018, 12:55

                  @brad_olwin Yes, most friends of mine have Garmin models. Two or three have reliable Ambit Peak. There are very few with Spartan models. For our market just one model is affordable enough for large market implementation, SST. Will be very difficult for people here buy S9. Unfortunately not everyone has the same incoming.

                  SR
                  Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

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                  • M Offline
                    Marius Jacobsen Eggerud Silver Members @Brad_Olwin
                    last edited by 8 Jun 2018, 18:19

                    @brad_olwin it most be hard to point people towards S9 when Suunto is selling Spartan with 45% discount.

                    Suunto Ambit 3
                    Suunto Spartan Ultra
                    Suunto Race Ti

                    B 1 Reply Last reply 9 Jun 2018, 03:28 Reply Quote 1
                    • B Offline
                      Brad_Olwin Moderator @Marius Jacobsen Eggerud
                      last edited by 9 Jun 2018, 03:28

                      @marius-jacobsen-eggerud said in Unable to sync with movescount on my laptop:

                      @brad_olwin it most be hard to point people towards S9 when Suunto is selling Spartan with 45% discount.

                      Most of the friends I run with will want the battery features…

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      M 1 Reply Last reply 9 Jun 2018, 06:38 Reply Quote 0
                      • M Offline
                        Marius Jacobsen Eggerud Silver Members @Brad_Olwin
                        last edited by 9 Jun 2018, 06:38

                        @brad_olwin I thought they were comming to the old Spartans as well?

                        Suunto Ambit 3
                        Suunto Spartan Ultra
                        Suunto Race Ti

                        ? D B 3 Replies Last reply 9 Jun 2018, 06:54 Reply Quote 0
                        • ? Offline
                          A Former User @Marius Jacobsen Eggerud
                          last edited by 9 Jun 2018, 06:54

                          @marius-jacobsen-eggerud said in Unable to sync with movescount on my laptop:

                          @brad_olwin I thought they were comming to the old Spartans as well?

                          They are dependent on the new GPS chip.

                          1 Reply Last reply Reply Quote 1
                          • D Offline
                            Dimitrios Kanellopoulos Community Manager @Marius Jacobsen Eggerud
                            last edited by 9 Jun 2018, 15:50

                            @marius-jacobsen-eggerud said in Unable to sync with movescount on my laptop:

                            @brad_olwin I thought they were comming to the old Spartans as well?

                            I am 90% sure they will. Not the fused track though

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            S 1 Reply Last reply 9 Jun 2018, 15:52 Reply Quote 1
                            • S Offline
                              SlaSh Platinum Member @Dimitrios Kanellopoulos
                              last edited by 9 Jun 2018, 15:52

                              @dimitrios-kanellopoulos so we can expect FW update on s9 release day? 🙂

                              D 1 Reply Last reply 9 Jun 2018, 18:43 Reply Quote 1
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @SlaSh
                                last edited by 9 Jun 2018, 18:43

                                @slash said in Unable to sync with movescount on my laptop:

                                @dimitrios-kanellopoulos so we can expect FW update on s9 release day? 🙂

                                it can be a possibility it can be or it will happen like with trainer. 1-2 months after if not mistaken.

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

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                                • O Offline
                                  oeagleo
                                  last edited by 9 Jun 2018, 20:49

                                  I would certainly hope that we wouldn’t have to go with the bugs introduced in the last release for another 2 or 3 months…

                                  'Life should not be a journey to the grave with the intention of arriving safely in a pretty … rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!”.

                                  1 Reply Last reply Reply Quote 2
                                  • B Offline
                                    Brad_Olwin Moderator @Marius Jacobsen Eggerud
                                    last edited by 10 Jun 2018, 12:51

                                    @marius-jacobsen-eggerud @Dimitrios-Kanellopoulos I can tweak settings on the SSU to eek out the best battery life but the S9 is much better and part of that is hardware! I can probably run a 100 mile race with the S9 on best GPS fix using an HR strap. This would allow me to have navigation running. I cannot do that on the Ultra, I have to use Good fix and cannot use Nav or have to turn it on and off. Incremental for some folks but for me it is great as in the summer I have multiday trips planned as well. The Fusedtrack appeals to me for the latter as well so I will purchase it. If the OHR gets better, which it might but my experience was not great, I would use it for my weekday runs.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    S M 2 Replies Last reply 10 Jun 2018, 13:13 Reply Quote 0
                                    • S Offline
                                      SlaSh Platinum Member @Brad_Olwin
                                      last edited by 10 Jun 2018, 13:13

                                      @brad_olwin for running spartan line ohrm works just fine, some inaccuracies can appear on trail running cause of surface changes and bouncing to the ground, but for running I haven’t experienced any issues with ohrm.

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                                      • M Offline
                                        Marius Jacobsen Eggerud Silver Members @Brad_Olwin
                                        last edited by 10 Jun 2018, 14:39

                                        @brad_olwin I see your point and S9 appeal to me as well. Just have to wait for a discount (from Suunto?) or I will have to wait until the watch is in stock at my local running store, where I have a fixed discount.

                                        Suunto Ambit 3
                                        Suunto Spartan Ultra
                                        Suunto Race Ti

                                        D 1 Reply Last reply 10 Jun 2018, 20:42 Reply Quote 1
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @Marius Jacobsen Eggerud
                                          last edited by 10 Jun 2018, 20:42

                                          @marius-jacobsen-eggerud said in Unable to sync with movescount on my laptop:

                                          @brad_olwin I see your point and S9 appeal to me as well. Just have to wait for a discount (from Suunto?) or I will have to wait until the watch is in stock at my local running store, where I have a fixed discount.

                                          I am waiting for those codes will take a few

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

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