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Photos are missing in SUUNTO App (after MOVESCOUNT Transfer)

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  • B Offline
    Brad_Olwin Moderator @lexterm77
    last edited by 18 Dec 2021, 16:34

    @lexterm77 I donโ€™t recall mine transferring! I could be wrong

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

    L 1 Reply Last reply 18 Dec 2021, 17:47 Reply Quote 0
    • M Offline
      Mff73
      last edited by 18 Dec 2021, 16:34

      @brad_olwin said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

      @brugglyn The photos do not transfer.

      Euh, yes, in the past photos were transfered with migration.

      I had the same issue when i migrated last year, and I was helped by backend expert ๐Ÿ˜‰.
      Letโ€™s wait for him to see this post.

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      1 Reply Last reply Reply Quote 2
      • I Offline
        isazi Moderator @brugglyn
        last edited by 18 Dec 2021, 17:11

        @brugglyn contact support and they can maybe help you.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        1 Reply Last reply Reply Quote 0
        • I isazi moved this topic from [iOS] Issues & Bugs on 18 Dec 2021, 17:11
        • P Offline
          pavel.samokha
          last edited by 18 Dec 2021, 17:14

          @Mff73 is right, photos should transfer from MC to Suunto App

          If they havenโ€™t been transferred one should contact customer support and tell them that photos were lost during transfer. Theyโ€™ll do some magic and ask one to repeat import from Movescount.

          @brugglyn when did you contact customer support?

          Opinions expressed are solely my own and do not express the views or opinions of my employer

          1 Reply Last reply Reply Quote 4
          • M Offline
            Mff73 @brugglyn
            last edited by 18 Dec 2021, 17:15

            @brugglyn
            Did you try to connect to Sports-tracker.com with your SuuntoApp credentials? And if yes, are your photos also missing there?

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            1 Reply Last reply Reply Quote 0
            • L Offline
              lexterm77 Bronze Member @Brad_Olwin
              last edited by 18 Dec 2021, 17:47

              @brad_olwin

              Yours had just to many so it just gave up!

              B 1 Reply Last reply 21 Dec 2021, 20:49 Reply Quote 0
              • B Offline
                brugglyn
                last edited by 20 Dec 2021, 11:17

                Thank you for all the responses.

                @Mff73 No, Sports Tracker I have not tried. I may still try that at best.
                I want the pictures mainly in my Suunto app. But so I hope someone from Sunnto will soon get back to me and fix the incomplete transfer.
                (As mentioned, I have written to support via the Suunto app twice and have not received any reply.)

                M 1 Reply Last reply 20 Dec 2021, 13:32 Reply Quote 0
                • M Offline
                  Mff73 @brugglyn
                  last edited by 20 Dec 2021, 13:32

                  @brugglyn
                  my advice to have a look at sportstracker was not a workaround, it was just to help โ€œidentifyโ€ the issue (app or cloud).

                  But the only advice for you now, in the one from @pavel-samokha

                  @pavel-samokha said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

                  contact customer support and tell them that photos were lost during transfer. Theyโ€™ll do some magic and ask one to repeat import from Movescount.

                  @brugglyn when did you contact customer support?

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  1 Reply Last reply Reply Quote 2
                  • B Offline
                    brugglyn
                    last edited by brugglyn 20 Dec 2021, 16:11

                    Meanwhile, I have installed sportstracker and also there I see only a small part of my pictures. So it has to be a cloud issue.

                    I have contacted the support in July and in September this year by app.
                    I also tried by phone, the number of Switzerland (044 580 99 88) refers by automessage to the homepage:-(

                    Today I tried it futher via chat on suunto.com and got in 7(!) attempts always the message: Unfortunately, currently no agents are available. please choose another option from the menu or quit chat.
                    Should I check the chat on the US website? Maybe they are more professional as the swiss;-) Or is there a Mailadress?

                    I 1 Reply Last reply 20 Dec 2021, 18:08 Reply Quote 1
                    • I Offline
                      isazi Moderator @brugglyn
                      last edited by 20 Dec 2021, 18:08

                      @brugglyn contact support via the app.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      1 Reply Last reply Reply Quote 0
                      • P Offline
                        pavel.samokha
                        last edited by 20 Dec 2021, 19:37

                        @brugglyn yes, please, as alessio said, try to contact Suunto via the app again.
                        If it doesnโ€™t work in a week - drop me here a PM with your email

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                        1 Reply Last reply Reply Quote 2
                        • B Offline
                          Brad_Olwin Moderator @lexterm77
                          last edited by 21 Dec 2021, 20:49

                          @lexterm77 said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

                          @brad_olwin

                          Yours had just to many so it just gave up!

                          ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          1 Reply Last reply Reply Quote 1
                          • B Offline
                            brugglyn
                            last edited by 24 Dec 2021, 07:13

                            @pavel-samokha Thank for the offer!
                            I am now in contact with the American support (started by the chat, now by mail). They have not been able to fix the problem yet, but they are on it.
                            Iโ€™ll post here when they have a solution.

                            1 Reply Last reply Reply Quote 3
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