Unfortunately time to go back to Garmin.

@thailon said in Unfortunately time to go back to Garmin.:

@robis basic functionality work - not enough for 400€ watch imho ;( the most annoying thing is - you don’t know when and what is going to fixed and no response from Suunto here on forum. I don’t think it’s so hard to have fix every month, especially for easy device as watch is.

believe it or not, if you were not the one to remind me that the watch needs a patch, I would keep on using it without realizing that it needs to be patched.

geolerigolo

@vjakub I have also some problems with elevation outside of activities (but not during) with my Fenix 7x. But as soon as I have a GPS fix, which lasts about 10 seconds max, the altitude is good again.
I have a problem with altitude on my Race too, but if I want to use GPS to know my elevation, it takes wayyyy longer (around 10 minutes when it finds it).
As I’m not a developer, the question I keep asking myself is “why oh why, with similar watches (for example 100 Race or 100 Fenix) and with the exact same software, some people are having problems and others not?”
I don’t understand how it works.

Mff73

@geolerigolo said in Unfortunately time to go back to Garmin.:

but if I want to use GPS to know my elevation, it takes wayyyy longer (around 10 minutes when it finds it).

because Suunto algorythm (fusedalti) doesn’t take into account the very first GPS fixes data and is waiting these long minutes to ensure that GPS altitude is “good quality enough”.

As I’m not a developer, the question I keep asking myself is “why oh why, with similar watches (for example 100 Race or 100 Fenix) and with the exact same software, some people are having problems and others not?”

watch could be similar (and some can have any software bugs that other may not), but users and users environment are not : days are changing, positions are changing, GPS quality is even changing from days and positions, etc… All is influencing the final result.
Just to say that it is not so easy to compare. There could be global trends for sure, but to understand why oh why …

landlord4714

@thailon agreed. Great watch but suunto seriously lacks updates. Monthly should be a minimum.

cosme.costa

@landlord4714 Come on! Why not weekly or daily updates? Why they don’t open up the code and make it public source and then, we, the universal experts in everything, start coding and solve all the bugs and add the coolest features that nobody has thought about.

I think all of you should start cooling down your expectations, but not only here, in general, with updates and companies. In my experience Suunto delivers, the amount of updates (bug fixes and features) that the S9B has received can blow your mind if you look at it in perspective.

I have asked and continue to ask, honest question, which are the features that Suunto lacks or are buggy that makes you move to another brand? I’m curious to know what I would find in Garmin or Coros or … that will blow my mind and is a game changer (My Garmin 530 is not blowing my mind but maybe the watches are different)

Some small remarks:

In a race, the only important parameter is TIME
If somebody else has to do it, it always going to be easier than if I have to do it myself, so before saying that something is easy ask yourself how easy will be if you have to do it.
Go out, train and stay healthy

Todd Danielczyk

@cosme-costa you and I have the same sentiment; thank you for saying what needed to be said.

pilleus

@cosme-costa said in Unfortunately time to go back to Garmin.:

In a race, the only important parameter is TIME

Strictly speaking, our whole life is just time. And unlike a race, life should be a journey.

Zdeněk Hruška

@cosme-costa Yes, I have the same opinion as you. It seems to me that some people rather spent time by complaining what their watch can’t do instead of going out and have a workout.
I understand that people want value for their money. But they can always read reviews before buying a new device. And they can return or sell a device if they aren’t satisfied. They can give it a bad review and spread it all over the social networks. Instead they are trolling on the forum “demanding” something basically for free.
But yeah I get it, training hurts but complaining on forums doesn’t…
Having said that I know there are bugs and things that could be improved regarding Suunto watch. But none of those things usually limit me during my day to day training or racing…

geolerigolo

@cosme-costa said in Unfortunately time to go back to Garmin.:

@landlord4714 Come on! Why not weekly or daily updates? Why they don’t open up the code and make it public source and then, we, the universal experts in everything, start coding and solve all the bugs and add the coolest features that nobody has thought about.

I think all of you should start cooling down your expectations, but not only here, in general, with updates and companies. In my experience Suunto delivers, the amount of updates (bug fixes and features) that the S9B has received can blow your mind if you look at it in perspective.

I have asked and continue to ask, honest question, which are the features that Suunto lacks or are buggy that makes you move to another brand? I’m curious to know what I would find in Garmin or Coros or … that will blow my mind and is a game changer (My Garmin 530 is not blowing my mind but maybe the watches are different)

Some small remarks:

In a race, the only important parameter is TIME

If somebody else has to do it, it always going to be easier than if I have to do it myself, so before saying that something is easy ask yourself how easy will be if you have to do it.

Go out, train and stay healthy

Easy to answer, I use navigation a lot and I need at least names on a map, and preferably routable maps, Garmin has it and Suunto and others company don’t (except Polar which has names too but no routable maps, and maybe Apple but as I don’t use an Apple Watch I don’t know).
Another thing which is important to me is alerts during structured workouts as I don’t want to look at my watch all the time.
Third, freezes during a workout is quite annoying to me.
But if none of you uses these functionalities then it is a great watch for you. But as I said before, people on this forum who have been using Suunto watches for a long time don’t really like when others say that the watch is missing things for some people.
I think Suunto could use these “complaints” as you call them to get better, moreover I think people who have used watches from different companies have opinions that could give good indications. But if you don’t want to listen to it then don’t.
If I remember well, the Race has been marketed as a “performance” watch, which means it is also usable on roads and not only trails. And there when you want to run a marathon or else, time IS NOT the only important parameter. You also need pace and heart rate in my opinion, and preferably no freezes too.

David l

@cosme-costa whilst I agree with your sentiment in part, it would be nice if you could actually adjust the screen and see the time.

larrybbaker

@Zdeněk-Hruška Well said!

Tieutieu

@geolerigolo :

freeze during workout => shouldn’t happen (never had a single one with my SV).
for all other things, that is features request (=> today a new survey is available in SA).
I share some of your “wish list” (names on map, alerts with integrated structured workouts - I miss that a lot…), but those “lacks” shouldn’t have been surprising you because there are not part of the features. Every serious review point that.

cosme.costa

@geolerigolo said in Unfortunately time to go back to Garmin.:

Easy to answer, I use navigation a lot and I need at least names on a map, and preferably routable maps, Garmin has it and Suunto and others company don’t (except Polar which has names too but no routable maps, and maybe Apple but as I don’t use an Apple Watch I don’t know).

I also use navigation, to follow tracks for hiking and trail running, probably you are more advanced than me in that regards but what you are asking for, when you bought the watch you already knew that wasn’t there and nobody has promised it. The fact that only exists in Garmin makes me wonder if other companies can’t implement it, not that they are not able to. So if this is so important, you can only use Garmin.

Another thing which is important to me is alerts during structured workouts as I don’t want to look at my watch all the time.

Agree, and I think Suunto should improve here. Hope they do. But is not a killer, a killer would be not having structured workouts.

Third, freezes during a workout is quite annoying to me.

How many times? Did you send logs? I think all restarts during activity and outside were solved, so if you have them maybe your unit is faulty or you can help Suunto sending logs. I have had two issues with the S9B and in both cases devs contacted me and asked for more logs to address the issue.

But if none of you uses these functionalities then it is a great watch for you. But as I said before, people on this forum who have been using Suunto watches for a long time don’t really like when others say that the watch is missing things for some people.

For the moment what you miss, regarding navigation, never been there and never been promised. I would like to have it, yes, but when I bought the SV I knew I won’t have it. Regarding workouts, I hope they improve it.

I think Suunto could use these “complaints” as you call them to get better, moreover I think people who have used watches from different companies have opinions that could give good indications. But if you don’t want to listen to it then don’t.

Maybe instead of complaining for something that nobody has promised to you, you could request them as features in this very forum which people of Suunto read and some features have ended in the devices.

If I remember well, the Race has been marketed as a “performance” watch, which means it is also usable on roads and not only trails. And there when you want to run a marathon or else, time IS NOT the only important parameter. You also need pace and heart rate in my opinion, and preferably no freezes too.

I said, when you race, TIME is the only important parameter, because it the only one used to evaluate your performance. Suunto excels other brands in some things and one of them is the instant pace, so I would trust the pace that gives my Suunto over any other brand and regarding heart rate I always have used an external device and if you want accuracy you should do the same (as a remark all Coros elite runners (even Kilian) use their new optical armband, not the watch OHR). Regarding the freezes, I do not know, but you should give more info to the devs.

cosme.costa

@David-l Ido not get it

geolerigolo

@cosme-costa said in Unfortunately time to go back to Garmin.:

I also use navigation, to follow tracks for hiking and trail running, probably you are more advanced than me in that regards but what you are asking for, when you bought the watch you already knew that wasn’t there and nobody has promised it. The fact that only exists in Garmin makes me wonder if other companies can’t implement it, not that they are not able to. So if this is so important, you can only use Garmin.

I do use and keep Garmin mostly for that and others functionalities I use on a regular basis and that aren’t on other watches (pace pro, performance condition and stamina notably).

@cosme-costa said in Unfortunately time to go back to Garmin.:

Agree, and I think Suunto should improve here. Hope they do. But is not a killer, a killer would be not having structured workouts.

Agree, but to me not having alerts is a killer, depends on what you want/need.

@cosme-costa said in Unfortunately time to go back to Garmin.:

How many times? Did you send logs? I think all restarts during activity and outside were solved, so if you have them maybe your unit is faulty or you can help Suunto sending logs. I have had two issues with the S9B and in both cases devs contacted me and asked for more logs to address the issue.

I had a watch restart, a HR freeze and a total freeze once. Which is a lot in not so many times as I have never had those problems on other watches (maybe I was lucky, but 3 times in a short time is too much). I didn’t send logs, as I didn’t know it existed and how to use it, and I did some factory resets.

@cosme-costa said in Unfortunately time to go back to Garmin.:

For the moment what you miss, regarding navigation, never been there and never been promised.

I know a true map is better than breadcrumb navigation, but when you’re in a new area you don’t know and go exploring and there are no names on the map it is a bit frustrating. Also I’ve been using Garmin for 10 years now, half of it with navigation and a map with names on it probably so got used to it.

@cosme-costa said in Unfortunately time to go back to Garmin.:

Maybe instead of complaining for something that nobody has promised to you, you could request them as features in this very forum which people of Suunto read and some features have ended in the devices.

Isn’t a forum like this also read by Suunto to see what people would like to see improved? Because as I already said many times, I don’t consider it as “complaining” but offering a personal point of view with what I find missing and that could be of value… I don’t see a forum as a way of complaining, except when I have to.

@cosme-costa said in Unfortunately time to go back to Garmin.:

Suunto excels other brands in some things and one of them is the instant pace, so I would trust the pace that gives my Suunto over any other brand

I use a Stryd power meter which is probably the best thing you can have regarding instant pace and distance.

@cosme-costa said in Unfortunately time to go back to Garmin.:

regarding heart rate I always have used an external device and if you want accuracy you should do the same (as a remark all Coros elite runners (even Kilian) use their new optical armband, not the watch OHR).

I have never “complained” about heart rate, I do use a Coros HR monitor (before I was using a Verity Sense) but one time my HR linked to the Coros HR monitor freezed on the Race and I had to restart an activity.

maszop

Today I had a solid route, a solid pace, almost 3000m of climbing in good time. Of course, as befits a Suunto, the watch had to fail halfway through the route. Total freeze. This is my 4th Suunto watch, but patience is running out.

Why do Suunto watches with great hardware have to have such shitty software?

mikekoski490

Well, that time again to say it would be very much appreciated if people on here could write more of their experience in the first person. Perhaps this person could re-phrase slightly differently since, In my experience, Ive done hundres of workouts for several years with this current line of Suunto watches (Peak to Vertical to Race), from hot weather to freezing, with ZERO failures ‘halfway through’ a workout.

How about "In my opinion, and in my experience, Suunto watches with great hardware have shitty software?* Why dont you just own your own opinion. Be bold.

@maszop said in Unfortunately time to go back to Garmin.:

Today I had a solid route, a solid pace, almost 3000m of climbing in good time. Of course, as befits a Suunto, the watch had to fail halfway through the route. Total freeze. This is my 4th Suunto watch, but patience is running out.

Why do Suunto watches with great hardware have to have such shitty software?

Tieutieu

@mikekoski490 fully agree.
That’s also what is hurting my feelings !
Since SV launch I have achieved around 600hours of training, more than 4000km.
Never had a single crash.
« In my opinion, SV like my other previous suunto watches is very reliable. Plus it has awesome accuracy and efficient functionalities ! »
A good friend using the Race could state the same.

Mff73

@mikekoski490
Agree but need to put a small grain of salt.
If the one’s that are putting their bad experiences, are always receiving the opposite good experience answer, it doesn’t make the schmilblick () to progress neither, nor make the bad experiencers feel better… (or even it can creates frustration)
So, yes, the balance of bad experiences vs good ones need to be establish, but it will always be an eternal loop of “my… is buggy, wtf… Mine is not… Yes but mine is…”

Tieutieu

@Mff73 the question is not to report bugs/failures or not. It must be done !
But I wish we had less « my watch has failed so the whole brand is garbage ».