Very important: Suunto Vertical malfunction
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@sartoric
[link text](https://www.suunto.com/en-gb/Support/Product-support/suunto_vertical/suunto_vertical/recording-an-exercise/snorkeling-and-mermaiding/)Here it does mention pressing the buttons to change mode, and there are no other recommendations other than the touch screen being locked.
And also, how can I pause and stop the activity not pressing any button? It is very strange that I should look out for pressing them near water, while swimming!
If the watch is not sufficiently waterproof, why it is advertised as a snorkelling watch?I am very disappointed, and I think you can understand why. I don’t fancy sending the watch back and forth to support just to have a replacement.
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Sorry for your bad experience.
I have used Race and Vertical for snorkeling extensively in Egypt during New year’s week.
Absolutely flawless. Also the S9PP from my son worked as intended.
So I guess you just had bad luck… -
@Egika Yes, it is very unlucky, twice!
So you confirm that everything was working well for you, and that you may have pressed the buttons sometimes, even in contact with water?
Thank you for your response, it is a good feedback for me right now!
Suunto Vertical Titanium Solar
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Did you enable by any chance the touch screen? Maybe water would create touch interface events etc.
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@Dimitrios-Kanellopoulos
Thanks for the answer.
No no, I am sure it was off, I tried to dry it out of water, but still, no touch screen and no buttons were working.
I went swimming in a pool many times before and I have never experienced any problems, and again, my usage in sea water was very reasonable.The watch now doesn’t take any charge and doesn’t turn on. I will send it back to support again
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Nobody has any other idea?
Any experience with snorkeling? -
@Manuele I did a lot of free water swimming last summer and did some snorkeling too.
Had no problems with 9PP and can remember that I did press buttons while the watch was still wet but maybe not submerged,
But the Vertical differs because it has a bezel - maybe this a weak spot. -
@Manuele said in Very important: Suunto Vertical malfunction:
@Egika Yes, it is very unlucky, twice!
So you confirm that everything was working well for you, and that you may have pressed the buttons sometimes, even in contact with water?
Thank you for your response, it is a good feedback for me right now!
Yes, I regularly swim indoor, outdoor, did snorkeling with both Race and Vertical and also go whitewater kayaking. All those sports involve pushing the buttons when the watch is wet or at the water surface.
No issue ever so far. -
@Egika Thank you, very helpful!
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Hi, just an update
I have sent the watch to Suunto Support.
They have replaced in few days and said they would investigate further the matter.I will try the watch in water again!
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You may press buttons under water. This can not be the cause of these issues. The watch must be waterproof no matter if you press the buttons or not.
S9P Ti - ex Altimax, A3P, SV Ti
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@Simon Is this your opinion or an official Suunto statement?
In the past, Suunto strongly recommended not to press any buttons under water -
@surfboomerang It doesn’t explicility say anything like that in the user’s guide. It says however that for snorkeling/mermaiding you can press the button during the activity:
‘The default view for Snorkeling and Mermaiding is the Surface view. While recording the exercise, you can browse between the different views by pressing the middle button.’ -
@Simon I tried open water swimming yesterday, everything smooth, no issues
I will try again snorkelling soon!
Thanks for the feedback -
@Manuele And if this new unit also fails at some point, now you can possibly also exchange it for the new Suunto Ocean
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@kriskus Yeah, now I cannot complain about the choices available to us, but I am not an heavy underwater user, else I would have considered it.
Great watch though.
I had tried my Vertical few more times while open water swimming, and I did not have any issues.
I am still a bit cautious about free diving/snorkelling, as I do not want to have to send it back another time.I will update the thread when I will, then
If anyone else had tried snorkelling, and want to share their experiences with the Vertical, I would be very interested to see if I have just been very unlucky!
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I use it weekly for indoor swimming pressing buttons underwater and I’ve never had any issues, but ok, that’s not salty water
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I had a similar problem after swimming in the sea. This was my first SV. After purchasing, I used it for six months without water. Six months later, I came to the sea and tried the SV in scuba diving mode. I pressed the buttons underwater and was pleased with the results. The next sail half an hour later brought me problems, my SV began to freeze. I tried various reboots, but it didn’t help. I tried resetting the settings, but it didn’t work. SV stopped turning on, it kept rebooting after the suunto logo. As a result, I sent the watch to the service center and they exchanged it for a new one. Six months later I was back at sea and testing the SV in the water. And I was pleased with the results. Not a single failure. Later I also tested the SV in the pool for a long time. No problems with water!! Conclusion - my first SV was defective, water killed it!
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@Sergei-Ladeishchikov Thank you Sergei for sharing your experience.
I can say we had pretty much the same issue, I was unlucky twice, but as you are now reporting, I can trust the watch to be well over water proof (still not considering it as a diving watch).I will try to go openwater swimming once again and free dive a bit, so I will see.
In any case, even if that could be annoying the third time, I know that the assistance will replace the defective unit under warranty.I am looking to have the thread updated as this can be useful to somebody else
Suunto Vertical Titanium Solar
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@Manuele This EXACT thing has happened to me. The first time, Suunto sent me a replacement. Literally my first snorkel with the new watch and it’s happened again. Still waiting to see what happens.
