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Suunto 9 Baro (S9B) frozen in boot mode

Scheduled Pinned Locked Moved Suunto 9
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  • G Offline
    gcolli
    last edited by 29 Jul 2024, 08:03

    I have this S9B for almost 2 years now, I brought this suunto because I am a landscape hobby photographer who sometimes trek through some hard paths over the mountains to get where I want. I never ever had a single problem with it until now.
    Yesterday I spent the day by the pool breaking away a little this hot weather in northern Italy, and when I was leaving I noted that my S9B was on boot mode. I sought a solution online and found these two posts:
    https://forum.suunto.com/topic/5539/why-does-my-s9-keep-resetting?_=1607487424433
    https://forum.suunto.com/topic/5546/suunto-9-baro-display-is-frozen-in-boot-mode-display-shows-a-downward-facing-arrow-arrow-down-symbol-soft-hard-reset-won-t-fix-oh-and-it-s-race-week-ugh?lang=en-US
    From where I have tried all proposed fixing without success so far.
    Does anyone have a clue about effective solution? Jul, 2024, does it really worth to send the watch to Suunto to be fixed (postage+repair) considering its today’s price (€ 299), even because someone already reported this issue wasn’t kind of properly fixed once by Suunto.
    https://forum.suunto.com/topic/4792/sb9-stuck-on-boot-screen-again-after-service-for-being-stuck-on-boot-screen
    Of course, I am just trying to save money, time and stress … just like most people in here, normally when we buy these things they are not that cheap.
    I really appreciate if anyone could give any insight of a possible fixing to this issue.

    I 1 Reply Last reply 29 Jul 2024, 09:41 Reply Quote 0
    • I Offline
      isazi Moderator @gcolli
      last edited by 29 Jul 2024, 09:41

      @gcolli when the watch misbehave this way, contact support, especially when you watch is still under warranty.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      G 1 Reply Last reply 29 Jul 2024, 09:57 Reply Quote 0
      • G Offline
        gcolli @isazi
        last edited by 29 Jul 2024, 09:57

        @isazi said in Suunto 9 Baro (S9B) frozen in boot mode:

        @gcolli when the watch misbehave this way, contact support, especially when you watch is still under warranty.

        Tks @isazi
        I was kind of trying to avoid contacting Suunto support, even because my watch is not under warranty anymore, but maybe this would be the best solution.
        Anyway, tks so much for replying.

        I 1 Reply Last reply 29 Jul 2024, 12:12 Reply Quote 0
        • I Offline
          isazi Moderator @gcolli
          last edited by 29 Jul 2024, 12:12

          @gcolli you can try to reset the watch to factory with Suuntolink and see if it works, but if the watch is faulty there is no reboot or software change that will fix it

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          M 1 Reply Last reply 29 Jul 2024, 18:23 Reply Quote 0
          • M Offline
            Mauerwegler @isazi
            last edited by 29 Jul 2024, 18:23

            If Suuntolink cannot connect to the watch, wait until the watch battery is empty, that is, the screen goes blank. Then connect it to a charger or the computer/Suuntolink. For me this worked with my Spartan Ultra, it started normal again.

            Vertical All Black
            Spartan Ultra Stealth Ti (with Polar H10 or Suunto Smart Sensor)
            Vector
            iOS Suunto App (beta)

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