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Divelog not correctly Syncing(missing dives)

Scheduled Pinned Locked Moved Suunto Ocean
24 Posts 12 Posters 2.1k Views 12 Watching
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  • V Offline
    VasilisCY @isazi
    last edited by 16 Aug 2024, 20:48

    @isazi Thank you. That did solve the issue !

    1 Reply Last reply Reply Quote 1
    • P Offline
      Pablo_RB
      last edited by 1 Dec 2024, 18:56

      Hi,

      I’m having the same issue.

      I tried everything mentioned here, including reinstalling the app, but still there are some activities that don’t sync.

      Is there anything else I can do?

      Please help me.

      Thanks,
      Best

      D 1 Reply Last reply 2 Dec 2024, 17:30 Reply Quote 0
      • D Offline
        diogao13 Bronze Member @Pablo_RB
        last edited by diogao13 12 Feb 2024, 17:31 2 Dec 2024, 17:30

        @Pablo_RB

        Just to let me understand. Can you see the activity in the watch, but not in the app? Only diving activities?

        1 Reply Last reply Reply Quote 0
        • A Offline
          aqua86
          last edited by 9 Dec 2024, 21:27

          Hey,

          the same happened to me today. 3 registered dives on the Ocean but no synchronising to the app. Restarting the Ocean and the app did not solve the problem so I un- and reinstalled the app. That didn’t solve the problem either. Even worse- activities older than two weeks have disappeared completely from my account! ( Support has not been able to help me so far. 😞 )

          G 1 Reply Last reply 21 Jan 2025, 13:44 Reply Quote 2
          • G Offline
            Greg Duerksen @aqua86
            last edited by 21 Jan 2025, 13:44

            @aqua86 hey! I’m having the same issue and don’t want to lose data. Any updates since Dec 10?

            1 Reply Last reply Reply Quote 1
            • S Offline
              Stephen 1
              last edited by 31 Jan 2025, 14:09

              I’m Having the same issue 31, Jan 25. anyone have a fix or update on this please ?

              1 Reply Last reply Reply Quote 0
              • A Offline
                aqua86
                last edited by 14 Feb 2025, 14:19

                Unfortunately no updates yet. It’s well over 2 months now and after getting AI generated suppport replies the issue apparently got “escalated to the relevant department”. (This was 3 weeks ago and I have not heard anything yet…).

                A 1 Reply Last reply 17 Mar 2025, 07:34 Reply Quote 0
                • T Offline
                  tinten.addi
                  last edited by 7 Mar 2025, 18:02

                  Hello everyone… my Suunto ocean removed ALL dive activitys from the „logbook“ Widget (on the Watch)! The activitys are still on the cellphone app… Thats really Bad if you want to Check something from your last dives real quick… anyone with the Same Problem?

                  1 Reply Last reply Reply Quote 0
                  • A Offline
                    aqua86 @aqua86
                    last edited by 17 Mar 2025, 07:34

                    @aqua86

                    That’s the not at all helpfull answer I got from customer “support” today after 3 months and numerous Emails from my side…:

                    Thanks for contacting suunto customer support. I trust this message finds you well. If the device is not sync after the workout or any activity it might not show you on the app. After the update.

                    Thank you for understanding this matter.

                    Contact us if you have questions or concerns.

                    Thanks for contacting Suunto customer service and enjoying this new adventure.

                    Regards

                    Sophia

                    Suunto Customer Support Team

                    A 1 Reply Last reply 27 Mar 2025, 11:03 Reply Quote 1
                    • A Offline
                      aqua86 @aqua86
                      last edited by 27 Mar 2025, 11:03

                      @aqua86
                      “Thanks for contacting suunto customer support. I trust this message finds you well. I am sorry to say this but it might have lost all your data.”

                      Took only 3,5 months to come to this conclusion… :0(

                      H 1 Reply Last reply 26 Apr 2025, 07:58 Reply Quote 0
                      • H Offline
                        hananka @aqua86
                        last edited by 26 Apr 2025, 07:58

                        @aqua86
                        Hi. I have same issue with missig dives on the Anderoid App. I tried unpair and repair followed by deleting the app and re install it. now it sync already 95 minuts 21 dives…Apprichate any solution if valid to allow sync of my dives from the ocean to the App.

                        1 Reply Last reply Reply Quote 0
                        • T Offline
                          tinten.addi
                          last edited by 29 days ago

                          Same here, the (iPhone) App is not syncing my last dive… every time around 50% the App crashes and closes it Self.
                          Reconnecting App with Watch didnt solve the Problem.

                          😞

                          1 Reply Last reply Reply Quote 0
                          • T Offline
                            tinten.addi
                            last edited by 28 days ago

                            Update… reinstalling the app didnt solve the problem. Now it Syncs up to 90% before the App Crashes…

                            Someone knows about the problem the logbook Widget is deleting its activitys after time by itself? If the activity is gone there, I cant save them in the App Right?

                            P 1 Reply Last reply 27 days ago Reply Quote 0
                            • P Offline
                              pavel.samokha @tinten.addi
                              last edited by 27 days ago

                              @tinten.addi

                              the issue is being investigated

                              Logbook data will stay in the watch until you delete it or watch firmware is updated or watch reset to default settings

                              Opinions expressed are solely my own and do not express the views or opinions of my employer

                              T 1 Reply Last reply 12 days ago Reply Quote 0
                              • T Offline
                                tinten.addi
                                last edited by 27 days ago

                                @pavel.samokha thanks for answering! Last time i lost logbook files was middle of March.

                                Do you know when they fixed it? Looks like it was not the last update 😂 thanks for helping 😉

                                P 1 Reply Last reply 27 days ago Reply Quote 0
                                • P Offline
                                  pavel.samokha @tinten.addi
                                  last edited by pavel.samokha 3 days from now 27 days ago

                                  @tinten.addi I don’t have anything else to share at this point. The issue is being investigated that’s all I can say so far.

                                  BTW if you (or anyone else having similar issue) are willing to help we appreciate additional info (you can share in DM to me or here):

                                  • When the crash occurred, and what timezone (or city & country) you are in at the time
                                  • Which version of the application you had installed at the time of the crash (if you happen to know)
                                  • Your username in Suunto App
                                  • It would also be helpful if you could share SA-related reports from the iOS Analytics Data. Video below showing how to find those from iOS settings app:

                                  https://www.youtube.com/shorts/67MBIFLuOok

                                  Opinions expressed are solely my own and do not express the views or opinions of my employer

                                  R 1 Reply Last reply 22 days ago Reply Quote 0
                                  • A Offline
                                    Achor
                                    last edited by 24 days ago

                                    I was having this issue with my most recent dive. I re-stalled the app and nothing, but as soon as i let it see location all the time instead of just while using the app they suddenly synced. I am not sure why this should make a difference.

                                    P 1 Reply Last reply 21 days ago Reply Quote 0
                                    • R Offline
                                      Romaindaut @pavel.samokha
                                      last edited by 22 days ago

                                      @pavel.samokha

                                      Same issue here, I am on iPhone 12 mini, IOS 18.4.1.
                                      Logs attached.

                                      Crash Suunto Ocean: Suunto App.pdf

                                      P 1 Reply Last reply 21 days ago Reply Quote 0
                                      • P Offline
                                        pavel.samokha @Romaindaut
                                        last edited by 21 days ago

                                        @Romaindaut Thanks.

                                        There is an Suunto App 2.45.1 available in App Store now, it should fix the issue. Please install and try it

                                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                                        R 1 Reply Last reply 21 days ago Reply Quote 1
                                        • P Offline
                                          pavel.samokha @Achor
                                          last edited by 21 days ago

                                          @Achor see message above

                                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                                          1 Reply Last reply Reply Quote 0
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