Divelog not correctly Syncing(missing dives)

[VasilisCY]

Hi there.
I have notice that some dives from the watch are not getting transferred/synced on to the Suunto App.
I’ve notice that in random occasions. The syncing process skips dives. For example yesterday I made two dives and they did not appear in the activity on the App. The ones from today have synced properly.
I have tried restarting the dive watch, clearing the apps cache storage, force close and reopen the app with no luck. I’m doing something wrong here or it seems that is a bug somewhere ?

[isazi]

@VasilisCY try to reinstall the app

[VasilisCY]

@isazi Thank you. That did solve the issue !

[Pablo_RB]

Hi,

I’m having the same issue.

I tried everything mentioned here, including reinstalling the app, but still there are some activities that don’t sync.

Is there anything else I can do?

Please help me.

Thanks,
Best

[diogao13]

@Pablo_RB

Just to let me understand. Can you see the activity in the watch, but not in the app? Only diving activities?

[aqua86]

Hey,

the same happened to me today. 3 registered dives on the Ocean but no synchronising to the app. Restarting the Ocean and the app did not solve the problem so I un- and reinstalled the app. That didn’t solve the problem either. Even worse- activities older than two weeks have disappeared completely from my account! ( Support has not been able to help me so far. )