race s step count problem
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@annakarolina
You can ask for a refund if you bought it from Suunto afair … but then you should get a pedometer if step count really matters to you -
I’m a new Suunto user, I have had the Race S less than 3 weeks. I also walk a lot and create activities for my walks. While I had reasonable step counts mentioned above, I had a terrible result yesterday. it was a 2.53mi/4.1km walk. I registered only 2470 steps. this is 5.5’/1.65m per step. I should have registered nearly 2x as many steps.
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@olson917 “The accuracy of step counters varies widely between devices. Typically, step counters are reasonably accurate at a walking pace on a flat surface if the device is placed in its optimal position (usually vertically on the belt clip). Although traditional step counters are affected dramatically when placed at different angles and locations, recent advances have made them more robust to those non-ideal placements. Still, most step counters falsely count steps when a user is driving a car or makes other habitual motions that the device encounters throughout the day. This error accumulates for users with moderate commutes to work. Accuracy of distance measurement also depends on the user entered step-length.”
https://en.m.wikipedia.org/wiki/Pedometer
Watches are not designed to accurately count steps.
Unless you walk on your hands. -
I opened up a ticket ( #7484550)
on this a while ago and after a few back and fros and sending some malicious activity records (like 2000 steps but 7km… ) just yesterday I received:"Thanks for your patience,
I have received feedback from our technical department. The development team is aware of the issue and is actively working on a solution. The latest updates to resolve the issue are expected to be released in mid-December."
Let’s see what happens
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@maszop Not that I really care about steps, but in my experience of owning Garmin Fenix 6X and 7X, they always counted steps reasonably accurate when I cross checked that with the distance. On walks these watches typically registered 2000+ steps per mile, when running on road - about 1600 steps per mile, and when trail running - roughly 2000 steps per mile. That corresponds to step length of 80-100 cm, which is reasonably accurate for for my height.
Also, I should mention that I’ve never noticed Garmin watches counting steps while driving.
So the statement that watches aren’t designed to count steps is simply incorrect.
Also, I should mentioned that even though I get plenty of activity from running, trying to get at least 10,000 steps every single day is a huge motivation to move more on rest days.
I think Suunto should definitely invest resources in making steps accurate. What I see now on my Race S is super inaccurate. There is no excuse for that!
Also, while we are here, Suunto developers, every other brand measures running cadence in steps per minute rather than RPM. All running science and literature refers to cadence in steps per minute too. Please fix that too!
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@sky-runner Garmin apparently has better algorithms that give more reliable results, but it’s still not a step count, just a hand movement count (plus various data from other sensors). Only then is the number of steps estimated.
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@maszop Garmin might be detecting the vertical component of the hand motion as well (to detect impacting the ground). Even if I hold a dog leash in my left hand, which I do quite often, Garmin still manages to count steps fairly accurately.
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Bonjour à tous,
Je rencontre le même problème que vous…
Ce matin un décalage de 5000 pas sur une marche nordique de 20 km…
J’espère vraiment qu’une mise à jour va être faites… -
Today, Suunto released an update for the Race S.
I am keen to learn whether it will fix this issue as promised. -
Tudi jaz imam enake težave, Suunto Rače S v primerjavi z Amazefit uro na drugi roki, pri enaki hoji, izmeri cca 45% manj korakov, torej mora Suunto to funkcijo vsekakor posodobiti, ali zamenjati vsem kupcem kupljene pametne ure.
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@flomek I updated the software, but I think the problem still exists… 🤯 how about yours?
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@Cherry-Zhang:
I think it got better but still too less. Before the update I once had 2200 steps on a 7k walk, after the update I had 5000 steps on a 6.8k walk.
Of course, it was not the same route and I cannot tell how often I had the leash of our dog in my left hand and how much impact that has.
However, my partner had more than 9000 steps on each walk on her AppleWatch which sounds more probable and normally she has the dog more often than me. -
I recently purchased the Suunto Race S and have noticed a significant discrepancy in the step count. My watch is updated to the latest version, but the step count differs greatly from my phone and other devices. For example, my phone recorded 12,000 steps, while the watch only displayed 4,500 steps. Similarly, my sister’s Apple Watch showed 13,000 steps, which is much closer to my phone’s count.
On December 24th, my phone recorded 9,200 steps, but the watch showed only 6,400 steps. On December 30th, my phone logged 10,000 steps, while the watch displayed just 6,700 steps.
Could you please assist in resolving this issue? The large discrepancies are quite concerning and need to be addressed.
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@Weijiang-Tan i am not if suunto support is reading this. I think you should open up a support issue with them
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It is March and there are still problems with steps counting.
For me it’s steps during activities like Weight training. It seems like during that activity watches just stop counting steps at all. I didn’t found any settings in regard of that issue. Seems like a bug to me.
Watches have latest firmware.
I, of course, know that this isn’t a reliable metric but I like to know how many steps did a day, and reach daily steps goal. Because I did at least 2-3k steps per workout, with my previous Garmin watches it was never a problem.
Maybe there is some hidden setting I am missing? Or anybody else also have that issue? -
@Vitali-Zinevich
do you count steps when weight lifting ?
how big is the gym you go to?
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@Alienblueprint uIeprint
I totally agree!! You can check with another watch or your phone and it’s 2.5 times short of what the actual steps are?
I don’t expect it to be perfection. However, when you walk 10,000 steps and it shows 2,500 steps something in off.
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@Vitali-Zinevich I’ve noticed that steps aren’t counted during weight training. This can also be seen in the step bar chart in the Suunto App. The problem isn’t limited to weight training, for example, padel is another. And this bug isn’t just present in the Race S model, in my experience, it also occurs in the Race, Vertical and 9P.
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Step counting is too short even during running and walking. With Garmin I used to consistently average about 15-17K steps per day. With Suunto Race S, with similar activity, my average number of steps in the last 8 weeks is 12.2K. That is definitely too short!
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I do have another problem with counting steps and I was wondering if anybody experienced the same.
Wehen I turn off the watch in the evening and turn it on the next morning the watch will not start counting steps from 0. It shows the amount of steps from yesterday and keeps counting from than onwards.
Is this a bug of my watch or do you recognize the same?I tried already a factory reset, as well as the bug fix mode. Nothing helped
