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race s step count problem

Scheduled Pinned Locked Moved Suunto Race S
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  • F Offline
    flomek @Weijiang Tan
    last edited by 15 Jan 2025, 09:35

    @Weijiang-Tan i am not if suunto support is reading this. I think you should open up a support issue with them

    1 Reply Last reply Reply Quote 1
    • V Offline
      Vitali Zinevich
      last edited by 5 Mar 2025, 10:19

      It is March and there are still problems with steps counting.
      For me it’s steps during activities like Weight training. It seems like during that activity watches just stop counting steps at all. I didn’t found any settings in regard of that issue. Seems like a bug to me.
      Watches have latest firmware.
      I, of course, know that this isn’t a reliable metric but I like to know how many steps did a day, and reach daily steps goal. Because I did at least 2-3k steps per workout, with my previous Garmin watches it was never a problem.
      Maybe there is some hidden setting I am missing? Or anybody else also have that issue?

      S L 2 Replies Last reply 5 Mar 2025, 17:17 Reply Quote 0
      • S Offline
        sartoric Moderator @Vitali Zinevich
        last edited by sartoric 3 May 2025, 17:23 5 Mar 2025, 17:17

        @Vitali-Zinevich
        do you count steps when weight lifting ?
        how big is the gym you go to?
        😁

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.3.5 beta
        Suunto App IOs 2.46.0 (19453) beta on MBP M1

        1 Reply Last reply Reply Quote 1
        • T Offline
          Tim Carney @Alienblueprint
          last edited by 5 Mar 2025, 19:19

          @Alienblueprint uIeprint

          I totally agree!! You can check with another watch or your phone and it’s 2.5 times short of what the actual steps are?

          I don’t expect it to be perfection. However, when you walk 10,000 steps and it shows 2,500 steps something in off.

          1 Reply Last reply Reply Quote 0
          • L Offline
            laismaniko @Vitali Zinevich
            last edited by 5 Mar 2025, 20:21

            @Vitali-Zinevich I’ve noticed that steps aren’t counted during weight training. This can also be seen in the step bar chart in the Suunto App. The problem isn’t limited to weight training, for example, padel is another. And this bug isn’t just present in the Race S model, in my experience, it also occurs in the Race, Vertical and 9P.

            S 1 Reply Last reply 7 Mar 2025, 02:56 Reply Quote 0
            • S Offline
              sky-runner Silver Members @laismaniko
              last edited by 7 Mar 2025, 02:56

              Step counting is too short even during running and walking. With Garmin I used to consistently average about 15-17K steps per day. With Suunto Race S, with similar activity, my average number of steps in the last 8 weeks is 12.2K. That is definitely too short!

              V 1 Reply Last reply 2 May 2025, 09:08 Reply Quote 2
              • V Offline
                Volker @sky-runner
                last edited by 2 May 2025, 09:08

                I do have another problem with counting steps and I was wondering if anybody experienced the same.
                Wehen I turn off the watch in the evening and turn it on the next morning the watch will not start counting steps from 0. It shows the amount of steps from yesterday and keeps counting from than onwards.
                Is this a bug of my watch or do you recognize the same?

                I tried already a factory reset, as well as the bug fix mode. Nothing helped

                S S 2 Replies Last reply 2 May 2025, 09:50 Reply Quote 0
                • S Offline
                  sartoric Moderator @Volker
                  last edited by 2 May 2025, 09:50

                  @Volker
                  This has been discussed several time. use the search function and you’ll find the threads

                  SVTS - 2.40.38
                  SSSWHR BARO Amber - 2.8.32
                  Samsung A5 2016 - Android 7.0
                  Samsung A33 2022 - Android 14 - One UI 6.1
                  Suunto App Android 5.3.5 beta
                  Suunto App IOs 2.46.0 (19453) beta on MBP M1

                  V 1 Reply Last reply 2 May 2025, 11:20 Reply Quote 0
                  • V Offline
                    Volker @sartoric
                    last edited by 2 May 2025, 11:20

                    @sartoric but no solution has been found yet, right?
                    Not turning off the watch isn’t any kind of solution in my eyes

                    S 1 Reply Last reply 2 May 2025, 13:59 Reply Quote 0
                    • S Offline
                      sartoric Moderator @Volker
                      last edited by 2 May 2025, 13:59

                      @Volker
                      not yet afair
                      but to be fair, this kind of watches isn’t supposed to be turned off every night

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.3.5 beta
                      Suunto App IOs 2.46.0 (19453) beta on MBP M1

                      1 Reply Last reply Reply Quote 1
                      • S Offline
                        ScottBH7 @Volker
                        last edited by 2 May 2025, 18:55

                        @Volker - this is clearly not correct behaviour but I suspect the watch code (imseo*) looks for a clock transition from 23:59:59 to 00:00:00, when in fact it should be looking at Last Step DTS (day portion) and comparing to This Step DTS (day portion).

                        I think to reiterate Volker, these watches aren’t really designed to be turned off overnight, and I’m lucky to be able to charge in the office at my convenience, but Suunto need to take note that some users Use Case is to turn the watch off overnight (at least sometimes).

                        Hopefully someone from Suunto technical will see the above and implement an appropriate fix…

                        • imseo - In My Software Engineer’s Experience 😂
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