race s step count problem

[flomek]

@Weijiang-Tan i am not if suunto support is reading this. I think you should open up a support issue with them

[Vitali Zinevich]

It is March and there are still problems with steps counting.
For me it’s steps during activities like Weight training. It seems like during that activity watches just stop counting steps at all. I didn’t found any settings in regard of that issue. Seems like a bug to me.
Watches have latest firmware.
I, of course, know that this isn’t a reliable metric but I like to know how many steps did a day, and reach daily steps goal. Because I did at least 2-3k steps per workout, with my previous Garmin watches it was never a problem.
Maybe there is some hidden setting I am missing? Or anybody else also have that issue?

[sartoric]

@Vitali-Zinevich
do you count steps when weight lifting ?
how big is the gym you go to?

[Tim Carney]

@Alienblueprint uIeprint

I totally agree!! You can check with another watch or your phone and it’s 2.5 times short of what the actual steps are?

I don’t expect it to be perfection. However, when you walk 10,000 steps and it shows 2,500 steps something in off.

[laismaniko]

@Vitali-Zinevich I’ve noticed that steps aren’t counted during weight training. This can also be seen in the step bar chart in the Suunto App. The problem isn’t limited to weight training, for example, padel is another. And this bug isn’t just present in the Race S model, in my experience, it also occurs in the Race, Vertical and 9P.

[sky-runner]

Step counting is too short even during running and walking. With Garmin I used to consistently average about 15-17K steps per day. With Suunto Race S, with similar activity, my average number of steps in the last 8 weeks is 12.2K. That is definitely too short!

[Volker]

I do have another problem with counting steps and I was wondering if anybody experienced the same.
Wehen I turn off the watch in the evening and turn it on the next morning the watch will not start counting steps from 0. It shows the amount of steps from yesterday and keeps counting from than onwards.
Is this a bug of my watch or do you recognize the same?

I tried already a factory reset, as well as the bug fix mode. Nothing helped

[sartoric]

@Volker
This has been discussed several time. use the search function and you’ll find the threads

[Volker]

@sartoric but no solution has been found yet, right?
Not turning off the watch isn’t any kind of solution in my eyes

[sartoric]

@Volker
not yet afair
but to be fair, this kind of watches isn’t supposed to be turned off every night

[ScottBH7]

@Volker - this is clearly not correct behaviour but I suspect the watch code (imseo*) looks for a clock transition from 23:59:59 to 00:00:00, when in fact it should be looking at Last Step DTS (day portion) and comparing to This Step DTS (day portion).

I think to reiterate Volker, these watches aren’t really designed to be turned off overnight, and I’m lucky to be able to charge in the office at my convenience, but Suunto need to take note that some users Use Case is to turn the watch off overnight (at least sometimes).

Hopefully someone from Suunto technical will see the above and implement an appropriate fix…

• imseo - In My Software Engineer’s Experience