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    Suunto app/S9PP not finding Smart Sensor HR Monitor

    Scheduled Pinned Locked Moved Accessories and other products
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    • M Offline
      Mauerwegler @maszop
      last edited by

      @maszop said in Suunto app/S9PP not finding Smart Sensor HR Monitor:

      @Sergei-Ladeishchikov Why do you ask on the forum if you know best and yet you criticize attempts to help?

      I think @Sergei-Ladeishchikov has the opinion that weekly washing in a washing machine is a bit harsh for the belt over time due to the mechanical torture in there. It also depends on the chosen washing cycle I guess: use a gentle cycle like wool or lingerie.

      Vertical All Black
      Spartan Ultra Stealth Ti (with Polar H10 or Suunto Smart Sensor)
      Vector
      iOS Suunto App (beta)

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      • M Offline
        maszop Bronze Member @Mauerwegler
        last edited by

        @Mauerwegler One wash after 4 years of use is probably not a bad idea.
        Besides, as it was written earlier, the strap is probably only suitable for replacement.

        M 1 Reply Last reply Reply Quote 2
        • M Offline
          Mauerwegler @maszop
          last edited by

          @maszop Absolutely. We do not disagree. The joint forum wisdom recommends to machine wash the belt between once a week and once every four years. If you follow this advise you will get the longest belt life you can expect. ๐Ÿ˜‡

          Vertical All Black
          Spartan Ultra Stealth Ti (with Polar H10 or Suunto Smart Sensor)
          Vector
          iOS Suunto App (beta)

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          • M Offline
            maszop Bronze Member @Mauerwegler
            last edited by

            @Mauerwegler In this case, it is best to start by washing the strap or possibly replacing it.

            Further speculation at this stage is, in my opinion, pointless.

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            • Sergei LadeishchikovS Offline
              Sergei Ladeishchikov Bronze Member
              last edited by

              I am not criticizing washing, I am asking for a general opinion how washing can affect the improvement of the belt? I was really afraid of damaging the belt when washing every week! Analyzing the behavior of my belt and sensor, I am more inclined to the problem of the sensor or the watch, because when disconnecting the sensor from the belt, the sensor reboots and the connection with the watch is lost (while I do not remove the belt from my chest). When connecting, the sensor turns on and the connection is restored. If someone had a similar problem and solved it, I would like to hear his story.

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              • AudaxjoeA Offline
                Audaxjoe @Sergei Ladeishchikov
                last edited by

                @Sergei-Ladeishchikov Polar recommended washing after every activity. Just saying!

                Suunto Vertical
                Suunto 9 BARO
                Garmin Fenix 3, 5
                Suunto Vector

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                • M Offline
                  minimark069
                  last edited by

                  Washing the chest strap apears to have fixed the issue i can now connect the hr monitor to

                  • my watch

                  • the app on my phone (latest ios beta)

                  • the app on my tablet (standard ios release)

                  • it shows as visible in the bluetooth settings on both devices

                  however when i go to start a new activity i dont get the chest hrm icon unless i switch off the wrist hrm and if i do that it remains grey and flashing. I am now back to where i started, any ideas why the chest strap is connected but not showing for activities? i have tried a couple of 12sec resets.

                  TIA

                  Suunto S9pp Black
                  iPhone 13 mini

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                  • L Offline
                    larrybbaker @minimark069
                    last edited by

                    @minimark069 isnโ€™t still connected to another device? Or your phone? I donโ€™t think it can handle multiple connections.

                    SV Solar
                    iPhone 16 Pro

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                    • talhaT Offline
                      talha
                      last edited by

                      @minimark069 said in Suunto app/S9PP not finding Smart Sensor HR Monitor:

                      minimark069
                      29 Oct 2024, 15:19

                      Re: Suunto app not finding Smart Sensor HR Monitor
                      My Smart sensor is nearly 3 years old and will no longer pair with my watch or phone. i have tried the following;

                      new battery x 2 incase 1 was faulty
                      reverse the battery for 3 seconds (with both batteries)
                      tried holding the pads together to create a circuit
                      I use the strap on average once per week and leave it to air dry. is there anything else icould try or is it just a matter of buying a new device?

                      TIA

                      It sounds like youโ€™ve tried all the basic troubleshooting steps. Since the sensor is nearly 3 years old, itโ€™s possible the internal components may have worn out. If you still have issues after replacing the battery and resetting, it might be time to consider replacing the sensor. ๐Ÿ˜Š

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                      • M Offline
                        minimark069 @talha
                        last edited by

                        @talha it started working again with the last update (2.39.20) however due to the subsiquent downgrade it has stopped connecting again. so just waiting for the bug fix release and hopefully i will be up and running ๐Ÿƒโ€โ™‚๏ธagain ๐Ÿคž

                        Suunto S9pp Black
                        iPhone 13 mini

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