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    Complications disabled on default watch face

    Scheduled Pinned Locked Moved Suunto Vertical
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    • sorinusS Offline
      sorinus @thanasis
      last edited by

      @thanasis ah sorry, my default watch face is customizable as it should be. I just pointed out that the default watch face is not part of sunt store watch faces.

      Suunto Vertical Ti

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      • sebchastangS Offline
        sebchastang Silver Members @thanasis
        last edited by

        @thanasis Bad luck 😞
        Did you try to set an other watchface and see if complications are available, then set back the default watchface and see if the issue persists?

        Suunto Vertical
        Suunto Traverse

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        • gerasimosG Offline
          gerasimos Bronze Member @thanasis
          last edited by

          @thanasis me too!
          Its default watchface or something with memory cache of watch or app it’s wrong.
          Try to delete memory cache of app an soft reset the watch not hard reset
          And sync again witn default watchface

          Suunto Vertical Ti
          Suunto S9 gen1
          Suunto Ambit3 peak

          thanasisT 1 Reply Last reply Reply Quote 0
          • thanasisT Offline
            thanasis Bronze Member @gerasimos
            last edited by

            @gerasimos did reset the watch , reinstalled the app etc . Nothing . I am afraid it’s a bug

            gerasimosG 1 Reply Last reply Reply Quote 0
            • gerasimosG Offline
              gerasimos Bronze Member @thanasis
              last edited by

              @thanasis it’s very weird

              Suunto Vertical Ti
              Suunto S9 gen1
              Suunto Ambit3 peak

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              • timecodeT Offline
                timecode
                last edited by

                @thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

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                • thanasisT Offline
                  thanasis Bronze Member @timecode
                  last edited by

                  @timecode said in Complications disabled on default watch face:

                  @thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

                  no it doesn’t seem to be the case. i do have the complications options enabled for all other watchfaces apart from this one . also this happened right after i hard reset the watch

                  thanasisT 1 Reply Last reply Reply Quote 0
                  • thanasisT Offline
                    thanasis Bronze Member @thanasis
                    last edited by

                    @Egika , @isazi @Dimitrios-Kanellopoulos is there anything you could suggest or wait for a firmware update?

                    Mff73M Dimitrios KanellopoulosD 3 Replies Last reply Reply Quote 0
                    • Mff73M Offline
                      Mff73 @thanasis
                      last edited by

                      @thanasis
                      Maybe a second hard reset, just in case 🤔

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

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                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager @thanasis
                        last edited by

                        @thanasis Sorry just saw this . Asking

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

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                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @thanasis
                          last edited by

                          @thanasis The team can reproduce the issue.

                          1. Could you send logs and provide me the email in chat ? OR just drop by the c-Ioannina for a coffee 😛
                          2. No other watch paired in app right ?

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          thanasisT 1 Reply Last reply Reply Quote 1
                          • thanasisT Offline
                            thanasis Bronze Member @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos I will drop by tomorrow 🙂

                            There was the ambit 3 peak connected but after I uninstalled and re installed the app there is no other watch …

                            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager @thanasis
                              last edited by

                              @thanasis Ok roger 😄

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              Klavdijo PilkoK 1 Reply Last reply Reply Quote 0
                              • Klavdijo PilkoK Offline
                                Klavdijo Pilko @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos Hello I also have the same problem with the default watch face and complications. The complications are no longer active. Is there a solution?

                                Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager @Klavdijo Pilko
                                  last edited by

                                  @Klavdijo-Pilko please send logs and pm the email for your Suunto app

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  thanasisT 1 Reply Last reply Reply Quote 0
                                  • thanasisT Offline
                                    thanasis Bronze Member @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos said in Complications disabled on default watch face:

                                    @Klavdijo-Pilko please send logs and pm the email for your Suunto app

                                    i thought this was reproducable by the team ,isn’t it ?

                                    Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                                    • Dimitrios KanellopoulosD Offline
                                      Dimitrios Kanellopoulos Community Manager @thanasis
                                      last edited by

                                      @thanasis yes but they are asking me for logs 😞

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      thanasisT 1 Reply Last reply Reply Quote 0
                                      • thanasisT Offline
                                        thanasis Bronze Member @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos said in Complications disabled on default watch face:

                                        @thanasis yes but they are asking me for logs 😞

                                        ok, but what kind of logs can i share to assist? i’ve hardware reset the watch some time ago and don’t plan to do it again with the complexity of having to setting it back (sports/maps etc)
                                        i can share the logs that i synched now.

                                        EgikaE 1 Reply Last reply Reply Quote 0
                                        • EgikaE Offline
                                          Egika Platinum Member @thanasis
                                          last edited by

                                          @thanasis Dimi was asking another user for his logs

                                          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                          Race S All Black - Titanium Courtney
                                          Run Lime

                                          thanasisT 1 Reply Last reply Reply Quote 1
                                          • thanasisT Offline
                                            thanasis Bronze Member @Egika
                                            last edited by

                                            @Egika i see it’s fixed with the software update. So great

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