Complications disabled on default watch face

[thanasis]

@gerasimos did reset the watch , reinstalled the app etc . Nothing . I am afraid it’s a bug

[gerasimos]

@thanasis it’s very weird

[timecode]

@thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

[thanasis]

@timecode said in Complications disabled on default watch face:

@thanasis Can it be, that the SW version on the watch got downgraded somehow? Perhaps you could check the SW version. I had customisation disabled at one point, due to older SW. As soon as I’ve updated the watch, it appeared. Just a very very wild guess.

no it doesn’t seem to be the case. i do have the complications options enabled for all other watchfaces apart from this one . also this happened right after i hard reset the watch

[thanasis]

@Egika , @isazi @Dimitrios-Kanellopoulos is there anything you could suggest or wait for a firmware update?

[Mff73]

@thanasis
Maybe a second hard reset, just in case

[Dimitrios Kanellopoulos]

@thanasis Sorry just saw this . Asking

[Dimitrios Kanellopoulos]

@thanasis The team can reproduce the issue.

1. Could you send logs and provide me the email in chat ? OR just drop by the c-Ioannina for a coffee
2. No other watch paired in app right ?

[thanasis]

@Dimitrios-Kanellopoulos I will drop by tomorrow

There was the ambit 3 peak connected but after I uninstalled and re installed the app there is no other watch …

[Dimitrios Kanellopoulos]

@thanasis Ok roger

[Klavdijo Pilko]

@Dimitrios-Kanellopoulos Hello I also have the same problem with the default watch face and complications. The complications are no longer active. Is there a solution?

[Dimitrios Kanellopoulos]

@Klavdijo-Pilko please send logs and pm the email for your Suunto app

[thanasis]

@Dimitrios-Kanellopoulos said in Complications disabled on default watch face:

@Klavdijo-Pilko please send logs and pm the email for your Suunto app

i thought this was reproducable by the team ,isn’t it ?

[Dimitrios Kanellopoulos]

@thanasis yes but they are asking me for logs

[thanasis]

@Dimitrios-Kanellopoulos said in Complications disabled on default watch face:

@thanasis yes but they are asking me for logs

ok, but what kind of logs can i share to assist? i’ve hardware reset the watch some time ago and don’t plan to do it again with the complexity of having to setting it back (sports/maps etc)
i can share the logs that i synched now.

[Egika]

@thanasis Dimi was asking another user for his logs

[thanasis]

@Egika i see it’s fixed with the software update. So great